Showing 52 search results for: scale
Results
How a smarter approach to identity can lead to real relationships It’s that time of year for celebrating love and relationships, including those with your ecommerce customers. But one thing that can easily sour those relationships is falsely declining customers, which can damage both your profitability and their experience shopping with your brand. When it … Continued
In October 2009, Sébastien Fabre founded Vestiaire Collective, an online marketplace dedicated to pre-owned luxury fashion. Five co-founders quickly joined the adventure. The goal was to make high-end clothing and accessories affordable by authenticating and controlling 100% of the catalogue, while providing easy and secure transactions for buyers and sellers alike. The company quickly grew into … Continued
Just over a year ago, 93% of global merchants said offering generous returns and refund policies was vital to engaging and retaining customers. Today, the story is quite different. Over three-quarters of merchants feel overwhelmed by the volume of potentially fraudulent or abusive claims they receive regarding exchanges, refunds, or returns. Many have reactively tightened … Continued
Riskified’s first-party data reveals 26% year-over-year growth in online travel bookings during major sales event. Travel Tuesday is the day after Black Friday and Cyber Monday (BFCM) weekend, when travel merchants worldwide offer special discounts. Coincidentally, it follows what is often the busiest travel day in the United States. Now in its eighth official iteration, … Continued
For seasoned retailers, it might feel that the all-important holiday shopping season comes around sooner every year. As merchants worldwide gear up for the surge in sales that Black Friday and the holiday season brings, the urgency to maximize sales needs to be coupled with an urgency to mitigate losses. Sadly, booming sales also signal … Continued
The outsize challenges and costs of policy abuse created by a relatively small number of individuals are causing some merchants to retreat from the generous policies they’ve put in place. In doing so, they’re relinquishing the relationships and brand equity they’ve worked so hard to build with good customers. But is retreat the only answer? … Continued
In recent years, the global electronics market has grown exponentially based on technological advancements, shifting consumer preferences, and a growing desire for cost-effective, easy-to-use and high-performing products. This expansion has led to a rise in the distribution of fraudulent electronic goods, posing significant risks to ecommerce merchants. According to an analysis of Riskified data, 2023 … Continued
Fraud managers and analysts know how much work it can take to win a chargeback dispute. In addition to curating evidence, analysts spend their time manually consolidating and organizing data, divvying up work, formatting and submitting evidence, and tracking status. And when you want to track overall program performance, there’s more manual work ahead of … Continued
Across the ecommerce organization, from marketers to webmasters, the post-holiday period brings high-fives and sweet relief. Everyone gets to recover a bit after the insanity of the Q4 shopping season. Everyone except for fraud managers, that is. In the fraud prevention world, insanity season is just beginning. There’s a deluge of returns and the potential … Continued
Ecommerce policy abuse presents a $100 billion catch-22 for merchants. In a survey of 300+ merchants globally, the vast majority of respondents reported they can’t compete without offering generous policies and promotions — yet those same generous policies invite costly abuse. The key challenge in handling policy abuse is identifying the “who” behind the order … Continued