European eCommerce began 2020 poised for continued accelerated growth – and then the pandemic hit, thrusting eCommerce into the spotlight. Now more than ever is the time for merchants operating in Europe to meet customers’ increasingly sophisticated expectations, and provide a consistent experience across channels and borders. Our European eCommerce Report, Promoting Resilience in a […]
Because many merchants misunderstand ATO attacks, they fail to protect their customers’ data and risk alienating their most loyal shoppers.
Introducing Riskified’s new podcast: The Full Cart. Listen to EP02 as we discuss the vulnerability of marginalized communities, the role customer service can play in making shopping safer, and why human insights are crucial to creating better machine learning models.
Introducing Riskified’s new podcast: The Full Cart. Listen to EP01 as we discuss eCommerce during COVID-19, the stages of crisis shopping, and emerging fraud MOs.
With most of the world under stay-at-home orders, traditional crime rates have fallen. But cybercriminals are unaffected, exploiting people’s fear and confusion from the safety of their homes. What does this mean for the future of fraud?
Earlier this month, the World Health Organization officially declared Coronavirus a worldwide pandemic – and seemingly sent everything into hiatus. Seemingly, that is, because with nearly 3 billion people around the globe under COVID-19 lockdowns, many are turning to online shopping to fill their basic needs. A few months ago, we could have said consumer […]
As any eCommerce merchant knows, chargebacks are a serious challenge to the viability of a business. Not only do they cost the refund and the value of the goods, there’s also a bank processing fee to add insult to injury. Rack up too many chargebacks and a merchant ends up at risk of being forced […]
In the days of brick and mortar, retailers had plenty of opportunities to build their brand by providing consumers the ultimate shopping experience, from impressive showrooms to in-person customer service. Today, with 87% of American adults making at least one online purchase a month, the rules of the game have changed. Brand reputation is no […]