Julia Millot
“The customer is always right” is a timeless tenet of customer service policies. Even though we all know that not every customer is right all the time, we understand that this phrase is meant to work towards the key to merchant success: customer satisfaction and loyalty. Keeping customers coming back for more establishes a strong […]
What’s old always seems to become new again, even within the payment landscape. ACH, or automated clearing house, an old-school payment method you probably associate with your monthly paychecks, is having a moment in eCommerce. The National Automated Clearing House Association (NACHA) created this network in the 1970s to connect all US banks and enable […]
As the evolution of payment digitization and tokenization speeds up, an even greater shift is prompting a big change within the global payments industry. More card users than ever, and more issuers entering the space, have led to a shortage of bank identification numbers (BIN), which help identify the geographical location, type, and brand of […]
Marketplace fraud teams are actively working to protect against known and emerging types of fraud, but some fraud tactics aren’t as clear-cut.
In today’s digital economy, everything from payments to personal finance is rapidly evolving. Banks and payment providers are often left struggling to keep up with constantly changing consumer preferences. As consumer wariness of the financial industry mounts, traditional forms of spending and saving are becoming obsolete. This, in turn, makes the current methods for assessing […]
Ecommerce fraud is a global problem. On that, everyone agrees. But new research from Riskified shows that merchants and consumers don’t see eye-to-eye on a key issue in fraud prevention. Consumers are not particularly confident in merchants’ ability to combat fraud. To measure the gap between how merchants and consumers view fraud prevention, Riskified conducted […]
Remember the good ol’ days of bartering? Probably not, since it hasn’t been a proper form of payment in over 5,000 years. Society shifted from bartering to using barley, then coins, and later banknotes and checks to represent value. With modern advancements in technology came plastic cards, eWallets, and other new payment methods. While this […]
Lately, we’ve been talking a lot about payment authorization failures and how they may be costing merchants up to 15% of their potential eCommerce revenue. One reason that this has ballooned into such a massive issue is that merchants aren’t getting enough insight into why customers are declined and often have little control over the […]
Ecommerce merchants lose customers for all sorts of reasons, but one of the most pressing is a reason few are aware of: payment authorization failures. About 1 in every 7 eCommerce dollars is declined during payment authorization. Riskified data also reveals that up to 72% of these orders are placed by legitimate customers who can […]