Natalia Dinsmore

Calculating ROI: Is Your Fraud Solution Delivering?

Fraud detection as a means to boost revenue is an important growth strategy. And ROI, or return on investment, is a crucial part of assessing the resilience of your fraud operations. The broad term “fraud management” accounts for metrics like approval rates, and chargebacks. But accurately calculating ROI goes well beyond these two numbers. False […]

How Airlines Can Maximize Success in 2020

Our report for airlines, Bolstering the Digital Channel to Power Growth, discusses the key trends impacting the travel industry and how airlines can address them by embracing a digital platform to boost the customer experience, drive the success of loyalty programs and ultimately grow revenue. It includes insights on the power of mobile apps and […]

2020 eCommerce Fraud Trends: The Arms Race Continues

Fraudsters and fraud systems are in a constant arms race. While fraud management solution providers constantly develop new tools, fraudsters perfect their craft by studying new ways to circumvent any walls put up to keep them out. For instance mule scams used to be fairly simple, with fraudsters using basic package rerouting efforts to receive […]

Meeting Chargeback Thresholds Without Losing Customers

Visa and Mastercard are trending now in the eCommerce and payment world. Why? Starting this October, they both will introduce new, lower thresholds to their fraud and chargeback programs. In this blog I’ll address the impact of this change and explain how stringent thresholds may result in reluctance to take on the risks needed to […]