Fulfillment has become a top priority for customers. According to Shopify, 67% of U.S. consumers expect either same-, next-, or two-day delivery. Click-and-collect commerce is also on the rise and is forecast to top $64 billion in 2021. Around the world, businesses are prioritizing fulfillment to meet this demand – evident in the arms race […]
Natalia Dinsmore
Customer Experience
The Elephant in the Room: False Declines Send Customers Packing
**All details have been anonymized. Alice** was buying furniture for her move to New York City. After a full day of price comparing, reading reviews, and calculating the right measurements for her new apartment, Alice decided on her purchase. At 5 pm, she ordered a $200 couch and a $300 mattress from a retailer we’ll […]
Fraud Prevention
2021 eCommerce Fraud Trends: Classic Goes Out of Style
As everything shifted to digital, merchants had to innovate. They rolled out new omnichannel flows, streamlined processes to improve fulfillment, and offered new perks and policies to boost loyalty. With more online shopping activity comes greater opportunity for fraud, and fraudsters rose to the occasion. They were quick to pivot and detect new vulnerabilities during […]
Fraud Prevention
Changing with the Times: Maximizing Sales to a Generation on the Move
In September, the Pew Research Center reported that a majority of 18-29-year-olds in the US, 52%, were living with their parents. Affected largely by the spread of the coronavirus earlier this year and the economic downturn it caused, the share of young adults living at home today is higher than it was at the end […]
Fraud Prevention
3 Reasons Airline CIOs Should Automate Fraud Review
At the virtual World Aviation Festival hosted in September, Air Canada’s CIO, Catherine Luelo, said new technologies are at the forefront of the carrier’s recovery strategy. “Out of great crises comes great innovation,” she said. This makes sense. With limited resources, airlines were forced to take a serious look at the tools and assets they’ve […]
Fraud Prevention
Nothing Is the Same: Key Trends Impacting the Travel Industry
The COVID-19 economy led to major changes in consumer shopping habits. The last few months saw shoppers switch brands, adopt different fulfillment methods, go mobile, and much more. While the impact to each eCommerce sector varies, they all have this in common: customers are exhibiting new and atypical shopping behaviors. As the global travel industry […]
Account Protection
A Safe Takeoff: Preventing Fraud from Disrupting Airlines’ Recovery
During Labor Day weekend, air travel hit its highest peak since mid-March. And while this uptick was a hopeful sign for airline revenue, the pandemic is still keeping many travelers away. In this environment, competition is high and airlines are scrambling to win over travelers. Flexible policies have been one way to gain favor with […]
Fraud Prevention
Backburner No More: The Impact of Fraud on Operational Costs
There is more pressure than ever on merchants to reduce operational costs to offset pandemic-related losses. With brick-and-mortar channels limited and global travel and tourism on hold, businesses that are exposed to hard-hit segments and channels, are facing new cash flow crunches. In this blog post, I’ll discuss why embracing new technology can help merchants […]
Account Protection
Stopping Account Takeovers in the Sharing Economy
Around 111 million consumers use some type of peer-to-peer sharing platform. From ridesharing services like Uber and Lyft to talent platforms like Fiverr, the sharing economy is ubiquitous. Unfortunately, their popularity is not limited to good customers, but increasingly to bad actors as well. And many sharing economy platforms lack sufficient verification processes, so fraudsters […]