As the Coronavirus pandemic continues to spread, much of the world is adjusting to a new reality. And while it’s still too early to tell what the consequences will be for businesses, what is certain is that merchants need to adapt to the evolving situation. We’ve been closely monitoring our data in order to better […]
Natalia Dinsmore
Fraud Prevention
Calculating ROI: Is Your Fraud Solution Delivering?
Fraud detection as a means to boost revenue is an important growth strategy. And ROI, or return on investment, is a crucial part of assessing the resilience of your fraud operations. The broad term “fraud management” accounts for metrics like approval rates, and chargebacks. But accurately calculating ROI goes well beyond these two numbers. False […]
Customer Experience
How Airlines Can Maximize Success in 2020
Our report for airlines, Bolstering the Digital Channel to Power Growth, discusses the key trends impacting the travel industry and how airlines can address them by embracing a digital platform to boost the customer experience, drive the success of loyalty programs and ultimately grow revenue. It includes insights on the power of mobile apps and […]
Fraud Prevention
2020 eCommerce Fraud Trends: The Arms Race Continues
Fraudsters and fraud systems are in a constant arms race. While fraud management solution providers constantly develop new tools, fraudsters perfect their craft by studying new ways to circumvent any walls put up to keep them out. For instance mule scams used to be fairly simple, with fraudsters using basic package rerouting efforts to receive […]
Product & Technology
The ABCs of Machine Learning and How It Boosts Fraud Management
Consumer demand is driving merchants to expand globally and offer new and innovative omni-channel flows. And as business is changing, fraud is getting more and more complex. But even in this ever-changing landscape, many merchants are still using outdated rule-based systems that are struggling to keep up. And even worse – they’re forcing merchants to […]
Product & Technology
A Tale of Liar-Buyer Chargebacks
At Riskified, we use the term ‘liar-buyer’ to describe a case of friendly fraud that occurs when a cardholder knowingly takes advantage of the chargeback process. But what makes shoppers turn to this?
News and insights
Meeting Chargeback Thresholds Without Losing Customers
Visa and Mastercard are trending now in the eCommerce and payment world. Why? Starting this October, they both will introduce new, lower thresholds to their fraud and chargeback programs. In this blog I’ll address the impact of this change and explain how stringent thresholds may result in reluctance to take on the risks needed to […]