The air travel crisis has made one thing clear: the time for digitalization is now. The industry is not expected to return to cash positivity until 2022, but airlines can’t afford to continue counting their losses. The economic and social impact of the pandemic, combined with the explosion of a new digital front, offers an […]
Natalia Dinsmore
Fraud Prevention
The Year That Fired Up The Sneaker Industry
This behavior confirmed a growing consensus that sneakers are becoming more and more like global financial assets. They trade like currency on a variety of reseller platforms such as Flight Club, Stadium Goods, and StockX. The year for sneaker fans, and fraudsters When we first provided an outlook on sneakers in June 2020, we predicted […]
Fraud Prevention
A Helpful Hand: How Partnerships Can Boost Airlines’ Recovery
Airlines are not strangers to turbulence. But in early 2020, the COVID pandemic introduced airlines, and the global travel industry, to challenges on a new scale. With vaccine rollout, the future is promising but the business environment will continue to be a challenging one. If airlines take advantage of the current ‘downtime’ to prioritize cost-saving solutions, […]
Customer Experience
Fulfillment Will Matter in 2021. Are You Ready?
Fulfillment has become a top priority for customers. According to Shopify, 67% of U.S. consumers expect either same-, next-, or two-day delivery. Click-and-collect commerce is also on the rise and is forecast to top $64 billion in 2021. Around the world, businesses are prioritizing fulfillment to meet this demand – evident in the arms race […]
Customer Experience
The Elephant in the Room: False Declines Send Customers Packing
**All details have been anonymized. Alice** was buying furniture for her move to New York City. After a full day of price comparing, reading reviews, and calculating the right measurements for her new apartment, Alice decided on her purchase. At 5 pm, she ordered a $200 couch and a $300 mattress from a retailer we’ll […]
Fraud Prevention
2021 eCommerce Fraud Trends: Classic Goes Out of Style
As everything shifted to digital, merchants had to innovate. They rolled out new omnichannel flows, streamlined processes to improve fulfillment, and offered new perks and policies to boost loyalty. With more online shopping activity comes greater opportunity for fraud, and fraudsters rose to the occasion. They were quick to pivot and detect new vulnerabilities during […]
Fraud Prevention
Changing with the Times: Maximizing Sales to a Generation on the Move
In September, the Pew Research Center reported that a majority of 18-29-year-olds in the US, 52%, were living with their parents. Affected largely by the spread of the coronavirus earlier this year and the economic downturn it caused, the share of young adults living at home today is higher than it was at the end […]
Fraud Prevention
3 Reasons Airline CIOs Should Automate Fraud Review
At the virtual World Aviation Festival hosted in September, Air Canada’s CIO, Catherine Luelo, said new technologies are at the forefront of the carrier’s recovery strategy. “Out of great crises comes great innovation,” she said. This makes sense. With limited resources, airlines were forced to take a serious look at the tools and assets they’ve […]
Fraud Prevention
Nothing Is the Same: Key Trends Impacting the Travel Industry
The COVID-19 economy led to major changes in consumer shopping habits. The last few months saw shoppers switch brands, adopt different fulfillment methods, go mobile, and much more. While the impact to each eCommerce sector varies, they all have this in common: customers are exhibiting new and atypical shopping behaviors. As the global travel industry […]