Forrester indicates that 27% of brands improved their CX Index score in 2020 – a notable jump. But the crisis made clear the gap between customer experience leaders and the laggards: 70% of the most digitally mature companies significantly outpaced their competition. To build up resilience and drive recovery in the long run, eCommerce merchants must […]
Valérie Candau
News and insights
From Crisis to Normalization: Building Resilience in a Digital World
First country in Europe to get hit by the pandemic, Italy is now on the path to normalization. At the peak of the crisis, online sales were a lifeline for the locked-down retail sector with a 90% YoY increase. What are the business lessons we can learn from the eurozone’s third-largest economy and how is […]
News and insights
Five eCommerce Shopping Trends to Expect in 2020
To survive and thrive, many merchants today understand that in 2020, they will need to favor proactivity, over reactivity. And while shopping journeys have become increasingly complex, the opportunities to find the most efficient tools have never been so abundant. In this blog post, we’ll take a closer look at five key eCommerce-related areas where […]
Customer Experience
How Frictionless Risk Management Strategies Drive Online Sales
In this Age of the Customer, delivering a frictionless online experience is sine qua non for viability. The balance of power has shifted from seller to buyer: with unlimited access to information, the proliferation of distribution channels, and the abundance of choices right at their fingertips, modern consumers have never been so influential on how […]
News and insights
Best Fraud & eCommerce Events to Attend in 2019
For our 2020 recommended eCommerce conferences – click here! Ecommerce conferences, just like the eCommerce business-scape, have evolved considerably. On the heels of the global ascent of online shopping, new types of hybrid events are appearing: from traditional trade shows to more business-to-business meeting formats, and most of all – retail events that reflect the […]