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Here’s a story about Chris, an honest consumer buying his partner a gift on your ecommerce site. Chris fills his cart and clicks to complete the purchase. Then, the unexpected happens. Chris’s card issuer refuses to authorize the transaction. Maybe Chris was shopping while on an overseas trip, the gift he chose was unusually pricy, … Continued
To understand fraud, it helps to understand how fraudsters think. And some of the most revealing conversations about fraudulent activity take place on the dark web, a hidden portion of the internet known for black-market trading. There, fraudsters express their views and freely exchange information about all kinds of ecommerce fraud. The dark web houses … Continued
Fraud managers and analysts know how much work it can take to win a chargeback dispute. In addition to curating evidence, analysts spend their time manually consolidating and organizing data, divvying up work, formatting and submitting evidence, and tracking status. And when you want to track overall program performance, there’s more manual work ahead of … Continued
As we reflect on the past year here at Riskified, it’s important to not only celebrate our accomplishments but also to acknowledge the challenges we encountered. For all of us connected to Riskified Cares, our Corporate Social Responsibility (CSR) initiative, global uncertainty shaped our work in 2023. We particularly felt the reverberations of civil upheaval … Continued
Across the ecommerce organization, from marketers to webmasters, the post-holiday period brings high-fives and sweet relief. Everyone gets to recover a bit after the insanity of the Q4 shopping season. Everyone except for fraud managers, that is. In the fraud prevention world, insanity season is just beginning. There’s a deluge of returns and the potential … Continued
This content was paid for and produced by Riskified in partnership with the Commercial Department of the Financial Times. Minimizing risk exposure is a core responsibility for CFOs in any organization. In ecommerce, the danger of a major fraud attack is always lurking, creating not only a constant threat of catastrophic losses, but also an … Continued
This content was paid for and produced by Riskified in partnership with the Commercial Department of the Financial Times. What is the bottom-line impact of preventing card-not-present (CNP) fraud? Even the most responsible CFO may not have an accurate answer because the true costs of fraud aren’t just a matter of tallying chargebacks. Even the … Continued
This content was paid for and produced by Riskified in partnership with the Commercial Department of the Financial Times. Balancing risk and reward is second nature to CFOs, particularly when navigating the intricate world of card-not-present (CNP) payment fraud. The risk takes the form of chargeback costs incurred for approving fraudulent payments, and the reward … Continued
Ecommerce policy abuse presents a $100 billion catch-22 for merchants. In a survey of 300+ merchants globally, the vast majority of respondents reported they can’t compete without offering generous policies and promotions — yet those same generous policies invite costly abuse. The key challenge in handling policy abuse is identifying the “who” behind the order … Continued
The holiday shopping season is a make-or-break period for retail revenue and profitability, representing around 19% of total retail sales over the last five years. And for ecommerce merchants, Deloitte predicts holiday sales of between $278B and $284B for the 2023 season. To make the most of the opportunity and capture the largest possible share … Continued