European eCommerce began 2020 poised for continued accelerated growth – and then the pandemic hit, thrusting eCommerce into the spotlight. Now more than ever is the time for merchants operating in Europe to meet customers’ increasingly sophisticated expectations, and provide a consistent experience across channels and borders. Our European eCommerce Report, Promoting Resilience in a […]
Gift cards, especially the digital variety, do not have an excellent reputation. While some consumers consider them a rather lazy form of gift-giving, merchants note that at their worst, digital gift cards are a dubious commodity that practically invites fraudulent activity. But this is a different world we live in now, and in this digital-first […]
When we first analyzed the impact of COVID-19 on eCommerce, it was clear that consumers were behaving differently across geographies. We sought to gain insight on how fraud and shopping behavior shifted across six major markets by looking at data from December through April, to understand how eCommerce has fared as the pandemic drags on. […]
While it is still too early to assess the impact the Coronavirus pandemic will have on the LatAm economy, some analysts are forecasting a 5.3% contraction in the regional Gross Domestic Product (GDP). The drop would constitute the largest in its history, and if projections are accurate, unemployment and lower buying power will be inevitable. […]
It’s clear by now that eCommerce in pandemic times is nothing like the online space we’re accustomed to. And this is undoubtedly a challenge, because when shopper behavior and fraud patterns change and become unpredictable, it becomes all the more difficult to discern safe and risky orders, and operations are disrupted. We wanted to understand […]
As any eCommerce merchant knows, chargebacks are a serious challenge to the viability of a business. Not only do they cost the refund and the value of the goods, there’s also a bank processing fee to add insult to injury. Rack up too many chargebacks and a merchant ends up at risk of being forced […]
Fraud detection as a means to boost revenue is an important growth strategy. And ROI, or return on investment, is a crucial part of assessing the resilience of your fraud operations. The broad term “fraud management” accounts for metrics like approval rates, and chargebacks. But accurately calculating ROI goes well beyond these two numbers. False […]
Riskified has a new look these days. That’s for many good (revenue-boosting) reasons.
A step-by-step walk through of a real order in our system, tracing how personal information first gets stolen, sold by middlemen and fraudsters, and used in a fraudulent online order.