Help Desk Support Specialist

OperationsTel Aviv-Yafo

About Us

Riskified is the world's leading eCommerce fraud-prevention company. We use cutting-edge technology, machine learning algorithms, and behavioral analytics to outsmart eCommerce fraud and help our merchants grow. Riskified has reviewed hundreds of millions of transactions and approved billions of dollars of revenue for merchants across virtually all industries, including a number of Fortune 500 companies.

About the Role

As Riskified’s Help Desk Support Specialist, you will work in an open, casual environment, resolving requests from our employees, setting up new computers, answering IT questions, and attending to basic company-wide IT support needs.

This role is ideal for someone who has experience in IT support or on a Help Desk Team, and working with Apple and PC hardware. 

What You'll Be Doing

  • Support aspects of the office IT infrastructure, including design, implementation, and end user interaction
  • Provide support for G Suite and Okta environments
  • Strong proficiency with Mac endpoints
  • Facilitate processes of onboarding and offboarding employees from an IT perspective. Setup of new computers and accounts
  • Provide technical support for video conferencing, and audio / visual setups

Qualifications

  • At least 1 year experience in an IT Support/Help Desk role
  • Excellent customer service and people skills with a willingness to learn
  • Experience supporting and maintaining an office network
  • Experience with G Suite (Gmail, Calendar, Docs, etc.)
  • Experience supporting Networking and VPN - an advantage
  • Experience with audio/visual, conference room display, and Zoom video conference systems - an advantage
  • Scripting ability in Bash - an advantage
  • Experience supporting a Mac environment- an advantage

Life at Riskified

We are a fast-growing and dynamic startup with 300 team members between our offices in Tel Aviv and New York City. We value collaboration and innovative thinking. We’re looking for bright, driven, and passionate people to grow with us. 

Some Tel Aviv Benefits & Perks:

  • Stock options for all employees 
  • Extra time off for parents and caregivers 
  • Team events, fully-stocked kitchen, yoga, pilates, basketball, soccer, and more

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