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Welcome to the resource center, where you can learn about the latest trends and challenges impacting retail. What would you like to explore?

  • Avoiding and Minimizing False Declines

    Avoiding and Minimizing False Declines

    Most online retailers are losing a lot more money to false declines than they are to actual CNP fraud.

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  • A Field Guide to Boosting Omnichannel Success Through BOPIS

    A Field Guide to Boosting Omnichannel Success Through BOPIS

    In their attempts to compete with online-only merchants, many brick-and-mortar merchants focus on building their digital operations and offerings. They see it as the key to omnichannel success....

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  • Reducing operational costs and allocating resources for strategy and growth

    Reducing operational costs and allocating resources for strategy and growth

    How Finish Line grew online revenue and cut operational costs by automating order review and mitigating risk.

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  • Five eCommerce Shopping Trends to Expect in 2020

    Five eCommerce Shopping Trends to Expect in 2020

    To survive and thrive, many merchants today understand that they need to favor proactivity, over reactivity. And while shopping journeys have become increasingly complex, the opportunities to...

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  • Customer loyalty in the era of eCommerce17:52

    Customer loyalty in the era of eCommerce

    5,000 US eCommerce consumers explain how they shop and what makes them loyal to a merchant.

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  • False Declines in eCommerce: 5 Legit Shoppers You’re Rejecting

    False Declines in eCommerce: 5 Legit Shoppers You’re Rejecting

    In 2017, the average merchant had roughly 1.5% of their revenue consumed by false declines. These are orders that are perfectly legitimate, but end up being canceled by merchants who either have...

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  • Stopping Chargebacks with Data-Driven Insights

    Stopping Chargebacks with Data-Driven Insights

    As any eCommerce merchant knows, chargebacks are a serious challenge to the viability of a business. Not only do they cost the refund and the value of the goods, there’s also a bank processing...

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  • Fraud in Online Consumer Electronics: A Report

    Fraud in Online Consumer Electronics: A Report

    This report reveals CNP fraud patterns in the industry, and provides retailers with tips for effective risk management.

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