Customer loyalty in the era of eCommerce

December 2, 2019

Today's shoppers have never had more options. And, for merchants, the margins for error have never been thinner. To decode today's eCommerce customers, Riskified surveyed 5,000 consumers across all categories. 

We found out what inspires loyalty, how to build trust, and what keeps them coming back.

In this Webinar:

  • How consumers buy — when they shop and which devices they use
  • The major roles that friction and fraud play in the customer experience
  • What makes a motivated shopper abandon their cart
  • How to court Millennial shoppers and why they’re different from others
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