Linkedin Stream for eCommerce Managers
Read our latest content to find tips and insights on optimizing the eCommerce shopping journey at every step of the path to purchase.
Ecommerce in 2021: Rethinking Digital Challenges & Opportunities
Forrester indicates that 27% of brands improved their CX Index score in 2020 – a notable jump. But the crisis made clear the gap between customer experience leaders and the laggards: 70% of the...
Changing with the Times: Maximizing Sales to a Generation on the Move
In September, the Pew Research Center reported that a majority of 18-29-year-olds in the US, 52%, were living with their parents. Affected largely by the spread of the coronavirus earlier this...
3 mCommerce Trends To Watch in 2021
Traditionally, customers preferred browsing shops on mobile but completing purchases on desktop. Now, that monetization gap is closing as new technologies make mobile shopping more streamlined...
Fulfillment Will Matter in 2021. Are You Ready?
Fulfillment has become a top priority for customers. According to Shopify, 67% of U.S. consumers expect either same-, next-, or two-day delivery. Click-and-collect commerce is also on the rise...
High Intent Customers: The True Cost of Losing Them
In 2019 US retailers spent more than $33B on digital advertising - a 20% increase from the previous year. Merchants make this investment to drive traffic to their websites and keep online...
When eCommerce Fraud Management Goes Wrong and Consumers Take to Social Media
Everything was perfect. An artful balance of targeted ads and endorsements by a handful of key influencers. A centrally located pop-up showroom powered by the latest technologies to pull data...
2021 eCommerce Fraud Trends: Classic Goes Out of Style
As everything shifted to digital, merchants had to innovate. They rolled out new omnichannel flows, streamlined processes to improve fulfillment, and offered new perks and policies to boost...
Winning eCommerce in 2021: Strategies for Success in a Rapidly Changing World
Join Riskified and our guest Sucharita Kodali of Forrester Research for an insightful look at the opportunities and challenges that lay ahead for eCommerce in 2021
Not OK, Boomer: Dangers Loom as Baby Boomers Flock to eCommerce
When COVID-19 forced us away from public spaces, eCommerce became a lifeline. Many baby boomers, previously steadfast in their preference for the in-store experience, had to quickly adapt to...
The Elephant in the Room: Declines Send Customers Packing
**All details have been anonymized. Alice** was buying furniture for her move to New York City. After a full day of price comparing, reading reviews, and calculating the right measurements...
The European eCommerce Landscape in 2020
This report for European eCommerce merchants demonstrates how to bolster omnichannel strategy, remove barriers to global expansion, and remain an engine for growth in a disrupted market.
Refining Omnichannel? Look to Your PSP
Omnichannel shopping flows are widely recognized as the keystone of a good customer experience. Merchants understand that the ability to decide where, when, and how to start and end a shopping...
Digital Resilience During a Global Pandemic: 2020 Fashion Report
To maintain strong connections with consumers without relying on physical stores, fashion merchants need to improve the online shopping experience.