Riskified Documentation

User Management



Account Owners, Admins, and Developers can see a list of all users associated with the Riskified account within the Riskified application, along with their assigned roles. Using this list, administrators can oversee all actions related to user management.

To view the list, click on the account dropdown at the top right hand corner of your screen, and select Account Settings. The user list appears in the Users and Roles section.

account settings
Adding a User
Account Owners, Admins, and Developers can add new users by clicking the ‘Add User’ button in the Users and Roles tab in their Account Settings.
add user
For every user, an email address and a selected a role must be provided. The user’s email notification preferences can also be set in this screen.
add new user

To invite the new user, click ‘Invite’. The automatic email from Riskified, prompting the new user to set a login password, should arrive within minutes. If the user does not receive the email within 10 minutes, please have them check their spam folder.

If the invitation email still doesn't arrive, contact support@riskified.com.


Deleting a user
Account Owners, Admins, and Developers can delete users from the Riskified account. To delete a user, select the relevant user, and press the ‘delete’ icon (‘delete’ icon) situated adjacent to the user’s email. Click ‘Yes’ to verify that you want to complete this action. delete a user Please note that a user can only be deleted by another user (e.g. a Riskified admin cannot delete his or her own user, but rather the Account Owner or another admin must delete that user).

Editing user roles and notification preferences
Account Owners, Admins, and Developers can edit user roles and notification preferences by clicking on the relevant user within the ‘Users & Roles’ tab of the Account Settings. Changes to user settings are only saved when clicking ‘Save Changes’ in the edit user dialog box.
save changes
User Roles - A user’s role determines which functionalities are available to that user within the RIskified application. Riskified supports four user roles: Owner, Admin, Developer, and Team Member. The Account Owner can edit the roles of all other users associated with the account. Admins and Developers can edit the roles of all users, except for the Account Owner. Team members cannot edit user roles. Please note that all users, including the Account Owner, cannot edit their own role. For a detailed explanation of the functionalities available to each role, see the User Roles & Permissions section.

Email - A user’s email address cannot be changed or edited. If an email address needs to be amended, delete that user from the account and add a new user with the correct email address.

Notification Preferences - User notification preferences determine what type of messages they will receive. Below are the types of message users may choose to receive from Riskified:

Email notifications
  • Order approvals - Notifies the user whenever Riskified approved an order.
  • Order declines - Notifies the user whenever Riskified declined an order.
  • Refunds & chargebacks - Notifies the user about refund and chargeback activities.
  • Monthly performance digest - The user will receive a monthly performance digest containings relevant metrics and trends to their inbox.
Open issue notifications
  • Order Issues - The user will receive notice when questions or updates pertaining to a specific order are registered.
  • Chargeback Issues - The user will receive notice when questions or updates pertaining a chargeback are registered (i.e., a request for additional documentation in order to reimburse your account for a chargeback.)
  • Technical Issues - The user will receive notice when questions or updates pertaining to integration and technical operations are registered.

Personal settings
All users can make changes to their own notification preferences and edit their personal information through the Personal Settings section. To reach your personal settings, click on the account dropdown menu at the top right hand side of the screen and select ‘Personal Settings’.
User information - Riskified recommends adding your full name, phone number, and title (e.g. Fraud Manager) in the user information section. Riskified will not share any user information provided in this section.

Changing account ownership
Account Owners can transfer the Riskified account ownership to another user assigned to the account.
To transfer ownership, click ‘Change Owner’ and select the user who will become the new Account Owner. Enter your password, click ‘Confirm’ and then click ‘Yes’ to verify that you want to complete this action.
change owner
Once account ownership is transferred, the new user is the only one who can transfer it back to the original account owner or to another user. The previous Account Owner will be set as an Admin by default.

Setting billing and payments notifications

Account Owners, Admins, and Developers can choose which email addresses will receive notifications concerning billing and payments.
All billing and payment notifications will be sent to the Account Owner by default.

To add a billing email address, click ‘Add User’ in the Account Settings under the ‘Billing’ tab. Enter the email address you would like to receive all billing and payment notifications, and click ‘Add’.

Add user to receive billing notifications
Multiple email addresses can be added as billing notifications recipients.

Resetting user password

All users can reset their password via the Riskified login page. To reset your password, go to www.riskified.com and click ' My Account' in the top navigation bar.

resetting user password

Click 'Forgot my Password', type in your email address and click 'Reset My Password'.

reset password

Shortly after, you will receive an email inviting you to set a new password. If you encounter any issues or if the email does not arrive in your inbox within 10 minutes, contact us at support@riskified.com.


Retrieve username

Your email address serves as the Riskified username.
If you aren’t sure which email address to use, ask your Riskified Account Owner or an Admin for assistance. They can view a list of all users and email addresses associated with the Riskified account within the ‘Users & Roles’ tab of the Account Settings section. If you encounter any further issues, please contact us at support@riskified.com.