Export Data User Guide

The export data modal allows you to receive a variety of statistical reports about the orders you have submitted to Riskified. These reports provide a window into Riskified’s performance, and allow you to get hard data about your business’s fraud management KPI.
All reports are generated in the form of a downloadable CSV file.

Date ranges for the data pulled by the modal will correspond with your dashboard’s time filter settings at the time of the modal’s activation. Therefore, you must be sure to set your dashboard’s time filter to the report’s desired time frame before activating the modal. The time zone used will be your local time zone as specified in your Riskified account.

Once you have set the date range for the report, go to your Riskified dashboard or orders tab and click the “Export” button to bring up the modal.

Data Options

  1. Order level data report
  2. Aggregate metrics report
  3. Metrics by dimension report

Order level data report

Exporting order level data generates a report at the order level. This means an individual breakdown of information for every order that has been reviewed.
Please note that due to size limitations, the file will contain data for the latest 100,000 orders.

Breakdown of data points available within the order level data report

Order id - As provided by your system under the ‘id’ field of the order.

Order name - As provided by your system under the ‘name’ field of the order.

Customer id - As provided by your system under the customer_id field of the order.

Created at - The date and time when the order was first created.

Submitted at - The date and time when the order was submitted to Riskified.

Decided at - The date and time when the order of decision by Riskified.

Order amount (usd) - The total order amount in usd, as was relayed by the merchant or calculated at the time of the order creation.

Riskified status - The final Riskified status of the order. Could be one of the following:

  • Created
  • Under Review
  • Approved
  • Declined
  • Cancelled
  • Chargeback

External status - The final external status as was updated by your system. Could be one of the following:

  • Approved
  • Cancelled
  • Checkout
  • Declined fraud
  • Chargeback fraud
  • Declined
  • Chargeback
  • Chargeback not fraud

Decline category - The decline category classification for the order (only applies to declined orders).

Decline reason - The decline reason for the order (only applies to declined orders).

Chargeback status - The final status for the chargeback submitted to Riskified. Could be one of the following:

  • Accepted
  • Won
  • Ineligible
  • Not Ineligible
  • Under review
  • Pending merchant action

Aggregate metrics report

Exporting "aggregate metrics” data generates a single line report showing the aggregate totals per metric.

Breakdown of data points available within the aggregate metrics report

Exporting “available aggregate metrics” data generates a report showing a metric by metric breakdown of the data. Most metrics - including those related to chargebacks - use the order submission date as the attribution date.However, three metrics - Total order count, Total volume, and Average order value - attribute orders according to their order creation date.

Every column in the data export CSV file will include one of the following metrics:

Total orders count - The total number of orders placed on your website.

Total volume ($) - The monetary value of all the orders placed on your website.

Average order value ($) - The average monetary value of all orders placed on your website. This metric is calculated by dividing the Total volume ($) by Total orders count.

Submitted count- The total number of orders submitted to Riskified for review.

Submitted volume ($) - The total monetary value of orders submitted to Riskified for review.

Average submitted order value ($) - The average monetary value of all orders submitted to Riskified for review. This metric is calculated by dividing the Submitted volume ($) by Submitted count.

Median review time - The median amount of time it took Riskified to review the orders submitted for review. This metric is displayed in a six-digit format (hh:mm:ss). For example, if Riskified’s median review time for your orders was 2 minutes and 12 seconds, you will see 00:02:12 in this column.

Approved count - The total number of orders approved by Riskified.

Approved volume ($) - The total monetary value of orders approved by Riskified.

Declined count - The total number of orders declined by Riskified.

Declined volume ($) - The total monetary value of orders declined by Riskified.

Chargeback count - The total number of orders approved by Riskified for which a chargeback was reported.

Chargeback volume ($) - The total monetary value of orders approved by Riskified for which a chargeback was reported.

Cancelled count - The total number of cancelled orders.

Cancelled volume ($) - The total monetary value of cancelled orders.

Considerable Risk - The total number of orders that were declined by Riskified due to lacking or false data.

High-risk - The total number of orders that were declined by Riskified due to high risk.

Fraudulent - The total number of orders that were declined by Riskified due to fraud.

Metrics by dimension

Exporting ‘Metrics by dimension’ data generates a report showing the same metrics from the ‘Aggregate metrics’ section, segmented according to either time frame, or geolocation.

Breakdown of dimensions available within the “Metrics by Dimension” report

Time Frame Dimension

Time frame: Day - Provides you with daily metrics for the selected time period - every line in the CSV file will include information for one day. A day starts at 00:00 and ends at 23:59. Time is calculated based on your local time zone as defined on Riskified’s system.

Time frame: Week- Provides you with weekly metrics for the selected time period - every line in the CSV file will include information for one week. A week starts on Monday at 00:00 and ends on Sunday at 23:59.

Time frame: Month- Provides you with monthly metrics for the selected time period - every line in the CSV file will include information for one month.

Geolocation Dimension

Country: Billing - Provides you with the metrics for the selected time period grouped by billing country. Every line in the CSV file will include information for one billing country. Our systems determine the billing country according to one of the following fields: billing_country_code, billing_country.

Country: Shipping - Provides you with the metrics for the selected time period grouped by shipping country. Every line in the CSV file will include information for one shipping country. Our systems determine the shipping country according to one of the following fields: shipping_country_code, shipping_country.

State: Billing (US only) - Provides you with the metrics for the selected time period grouped by billing state. Every line in the CSV file will include information for one billing state. Our systems determine the billing state according to one of the following fields: billing_province_code, billing_province. If our systems cannot match the data provided in this field to a US state name or code, this information will not be presented in the report.

State: Shipping (US only) - Provides you with the metrics for the selected time period grouped by shipping state. Every line in the CSV file will include information for one shipping state. Our systems determine the shipping state according to one of the following fields: shipping_province_code, shipping_province. If our systems cannot match the data provided in this field to a US state name or code, this information will not be presented in the report.