How Consumers Respond to False Positive Declines
Understand the true scope of false declines
One in 6 US cardholders (15%) reported experiencing a false decline in 2014.
Learn the real cost to retailers
Many customers won’t shop again with a merchant that falsely declined their order.
Boost approval rates & revenue
Get actionable tips for spotting safe indicators and approving more good orders.
To better understand the true scale of the false declines problem, Riskified commissioned a white paper from strategy and research company Javelin. From surveying 3,200 consumers about their experiences with credit card declines, Javelin produced this report to give eCommerce merchants an understanding of this often overlooked issue.
This whitepaper, sponsored by Riskified, analyzes the prevalence of false-positive declines in the U.S., explores key consumer segments disproportionately affected by incorrect declines, and presents best-practice solutions for merchants. The whitepaper was independently produced by JAVELIN.
JAVELIN maintains complete independence in its data collection, findings, and analysis.