ON-DEMAND WEBINAR
Returns and Policy Abuse Dilemma: Protecting Your Brand, CX, and Revenue
Hosted by Riskified featuring Forrester
Duration: 1 hour
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The exploitation of merchant policies has become a growing problem with significant impacts on customers’ experiences and the bottom line. In a November 2022 survey, nearly half of U.S. shoppers admitted to taking advantage of retailers’ policies to obtain goods through fraudulent returns, wardrobing, coupon fraud, and more.
Andras Cser, our guest speaker, is a Vice President and Principal Analyst at Forrester and he joins Eyal Elazar, Riskified’s Policy Domain Expert, to discuss this growing (and costly) trend. We’ll take a close look at:
- Understanding the cycle and nuances of policy exploitation
- Breaking down the differences between card-not-present (CNP) fraud and policy abuse (e.g., return and refund fraud, item-not-received claims, and promotional fraud)
- Learning about the long-term threats of unaddressed return fraud and policy exploitation
- Leveraging technology and data-driven insights to implement an identity-centric solution
- Finding the right solutions and partners to safeguard your business
Watch the webinar
Address this complex risk head-on
Build a data-driven defense that does what traditional eCommerce fraud tools can’t do alone
Preserve your brand and CX
Ensure your customer policies actually help—not harm—your business’s reputation
Protect your bottom-line
Block out the bad actors to improve your margins and support revenue growth