WEBINAR
Returns and Policy Abuse Dilemma: Protecting Your Brand, CX, and Revenue

Hosted by Riskified featuring Forrester

Riskified Wednesday, Jan 25th, 2023 at 10:30 am EST

Riskified Duration: 1 hour

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About this webinar

The exploitation of merchant policies has become a growing problem with significant impacts on customers’ experiences and the bottom line. In a November 2022 survey, nearly half of U.S. shoppers admitted to taking advantage of retailers’ policies to obtain goods through fraudulent returns, wardrobing, coupon fraud, and more.

Andras Cser, our guest speaker, is a Vice President and Principal Analyst at Forrester and he joins Eyal Elazar, Riskified’s Policy Domain Expert, to discuss this growing (and costly) trend. We’ll take a close look at:

  • Breaking down the differences between card-not-present (CNP) fraud and policy abuse (e.g., return and refund fraud, item-not-received claims, and promotional fraud)
  • Understanding the cycle and nuances of policy exploitation
  • Learning about the long-term threats of unaddressed return fraud and policy exploitation
  • Leveraging technology and data-driven insights to implement an identity-centric solution
  • Finding the right solutions and partners to safeguard your business

HOST
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HOST

Eyal Elazar

Policy Domain Expert, Riskified

MODERATOR
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MODERATOR

Teresa Ferraro-Gosse

VP, US Account Management

GUEST SPEAKER
Andras Cser modified
GUEST SPEAKER

Andras Cser

VP and Principal Analyst, Forrester

Address this complex risk head-on

Address this complex risk head-on

Build a data-driven defense that does what traditional eCommerce fraud tools can’t do alone

Preserve your brand and CX

Preserve your brand and CX

Ensure your customer policies actually help—not harm—your business’s reputation

Protect your bottom-line

Protect your bottom-line

Block out the bad actors to improve your margins and support revenue growth