Agenda

More than ever, businesses need to balance profitable growth with managing complex risks in a rapidly evolving ecommerce landscape. What do merchants need to unleash growth with confidence in this environment? This session will introduce strategies underpinned by brand new technologies to optimize revenue, safeguard profits, and unlock new pathways to success.

As fraud becomes more sophisticated, organizations must leverage as much insight and data as possible to stay ahead and mitigate fraud and policy abuse. No sector is entirely immune, making it essential to have deep insights into potential threats, and to develop proactive strategies to mitigate risks. In this session, we’ll take a look at the best ways to leverage data to gain deep insights into fraud patterns, as well as how to use this knowledge to develop effective prevention strategies. With the right knowledge and proactive approach, we can stay ahead of fraudsters and protect both our organization and our customers.”

Ecommerce is evolving in new and uncharted ways, and balancing fraud prevention with customer satisfaction is critical for sustainable growth. This keynote will explore how effective fraud prevention isn’t about creating barriers, but about enabling seamless, secure experiences for legitimate customers. With customer acquisition and retention more vital than ever, we’ll take a close look at the strategies that can help you mitigate risks while fostering trust and loyalty. Discover how merchants can reclaim control over the ecommerce experience by leveraging data-driven insights to craft intentional, strategic customer journeys that align with business goals and elevate the customer experience.

With returns fraud soaring to $103 billion in first-world countries, being prepared for the evolving threats of omnichannel return fraud has never been more crucial for retailers. Join Appriss Retail and Riskified for a discussion where we will tackle the pressing issue of omnichannel return fraud. Discover how fraudsters exploit vulnerabilities in the return process, taking advantage of loopholes that can lead to significant losses for retailers. Our experts will share strategies for how AI is now able to effectively identify high-valued customers versus serial return abusers, both online and in-store, while ensuring a seamless shopping experience. You’ll leave this session equipped with the knowledge to resolve the true identity of a good consumer and adapt your return strategies to improve loyalty while protecting your shop.

Every customer interaction is a moment of truth: a chance to build loyalty or a warning sign of future abuse. But on day one, high-value customers and potential abusers often look the same. In this session, discover how Riskified’s predictive trust and safety model uses identity clustering, behavioral analysis, and network-wide data to distinguish between them—before patterns emerge. Learn how merchants can make smarter refund and claims decisions from the very first touchpoint, improving CX for good customers while minimizing losses from bad actors. This keynote will lead into Rue Gilt Groupe’s Maria Vargas, who will share how these insights are transforming returns and refund strategies with a CX-first mindset.

What does it take to scale a global travel platform with a lean team, high call volume, and nonstop growth? April Grantham, COO of HotelPlanner, shares how her team has architected a high-efficiency operation powered by automation, AI, and a flexible global workforce. From managing thousands of contractor agents to navigating major acquisitions and launching new AI tools, April reveals how HotelPlanner stays agile without sacrificing control. Hear how her deep, hands-on experience with fraud shaped the company’s approach—and why fraud prevention is central to their ability to scale fast, stay lean, and keep customer experience at the forefront.

Presented by Riskified, the Titans of Ecommerce Awards recognizes standout individuals who have demonstrated exceptional leadership in combating ecommerce fraud and driving business success. This year, we are honored to recognize Chris Hummer, CFO of TicketNetwork, as the 2025 Titan of North America. Chris is an inspiring figure whose remarkable resilience and ingenuity have enabled him to navigate complex challenges with distinction. He will be joined onstage by Riskified’s CFO Agi Dotcheva, who’ll uncover Chris’ professional journey, career highlights, and lessons learned along the way.

As fraud and chargebacks continue to evolve, merchants need proactive strategies to stay ahead of bad actors while delivering seamless customer experiences. In this session, Ethoca will explore how collaboration between issuers, merchants, and payment providers creates a powerful network effect in fraud prevention. We’ll showcase how real-time intelligence sharing enables businesses to reduce fraud losses, prevent disputes before they escalate, and improve authorization rates. Learn how Ethoca’s innovative solutions help merchants turn fraud and dispute data into actionable insights—protecting revenue and enhancing customer trust.

In this session, Jamie Wendell from Amazon will share insights into the company’s evolving strategy for scam prevention, highlighting the importance of coordinated, ecosystem-wide efforts to combat online fraud. He will introduce the Scam Justice Legal Clinic, a new pro bono initiative designed to provide targeted legal support to scam survivors, offering guidance on reporting fraud, securing compromised data, and identifying paths to restitution. The clinic reflects Amazon’s broader commitment to closing the gap in legal services for victims and complements the efforts of advocacy and enforcement partners. Attendees will gain a deeper understanding of how legal, technological, and collaborative solutions can work together to protect consumers and disrupt the scam economy.

Electronics retailers grapple with supply chain fraud, high-value chargebacks, and sophisticated fraud rings. This roundtable of industry peers will delve into proactive fraud detection strategies that minimize losses without slowing sales. Participants will discuss best practices for verifying high-risk transactions, getting ahead of policy abuse, and securing the end-to-end purchase journey.

From flash sales to seasonal launches, fashion ecommerce moves fast—and so do fraudsters. This roundtable brings together leading fashion merchants to discuss the growing sophistication of fraud threats, from triangulation schemes to abuse of return and refund policies. Attendees will share how they protect high-value transactions, foster loyalty, and use risk data as a lever for growth in an ever-evolving landscape.

Financial transfer providers – whether in remittances, cryptocurrency, money transfer, or precious metals – operate at the intersection of high volume, tight margins, and elevated risk. In this dynamic landscape, trust is non-negotiable. This roundtable will convene industry leaders to explore how advanced AI, real-time risk intelligence, and robust compliance frameworks can balance seamless customer experiences with fraud prevention. Drawing on the latest trend analysis from Riskified’s “Remittance, precious metals and cryptocurrency” Risk Rundown experts will dissect evolving threats such as cash-out fraud, first-time buyer schemes, and fraud‑as‑a‑service in alt-finance ecosystems. Participants will share strategies to reduce friction for legitimate users, manage intricate cross-asset regulatory requirements, and leverage machine learning to detect patterns across fiat, digital, and commodity currencies. Attendees will leave with actionable insights to safeguard growth and elevate customer trust in a future where money—digital or physical—travels globally in milliseconds.

Limited releases and loyal communities make footwear a high-stakes vertical for fraud and abuse. In this roundtable, footwear merchants will discuss the tactics they use to combat bots, fake accounts, and policy abuse—while ensuring real customers can access the products they love. From streetwear hype to seasonal bestsellers, attendees will share how to stay nimble in the face of shifting demand and threats.

Gift cards are convenient for consumers—but equally attractive to fraudsters. This roundtable focuses on the unique vulnerabilities and fraud vectors in the gift card space, from phishing scams to refund fraud. Attendees will collaborate on ways to detect suspicious behavior early, safeguard value from activation to redemption, and ensure gift cards remain a revenue driver—not a liability.

Retailers operating across ecommerce, brick-and-mortar, and marketplaces face a complex, interconnected threat landscape. In this roundtable, merchants will explore how to unify fraud prevention across every channel and customer touchpoint. Whether selling supplements, auto parts, or smart home tech, participants will share insights on creating consistent, real-time risk strategies that power growth wherever customers choose to shop.

With rising fraud threats in online travel – ranging from fake bookings to loyalty program abuse – industry players must stay ahead. This roundtable will focus on fraud prevention strategies that protect revenue while preserving the seamless digital experience that customers expect. Experts will share insights on combating evolving fraud schemes without compromising booking conversions.