Agenda

More than ever, businesses need to balance profitable growth with managing complex risks in a rapidly evolving ecommerce landscape. What do merchants need to unleash growth with confidence in this environment? This session will introduce strategies underpinned by brand new technologies to optimize revenue, safeguard profits, and unlock new pathways to success.

As fraud becomes more sophisticated, organizations must leverage as much insight and data as possible to stay ahead and mitigate fraud and policy abuse. No sector is entirely immune, making it essential to have deep insights into potential threats, and to develop proactive strategies to mitigate risks. In this session, we’ll take a look at the best ways to leverage data to gain deep insights into fraud patterns, as well as how to use this knowledge to develop effective prevention strategies. With the right knowledge and proactive approach, we can stay ahead of fraudsters and protect both our organization and our customers.”

Ecommerce is evolving in new and uncharted ways, and balancing fraud prevention with customer satisfaction is critical for sustainable growth. This keynote will explore how effective fraud prevention isn’t about creating barriers, but about enabling seamless, secure experiences for legitimate customers. With customer acquisition and retention more vital than ever, we’ll take a close look at the strategies that can help you mitigate risks while fostering trust and loyalty. Discover how merchants can reclaim control over the ecommerce experience by leveraging data-driven insights to craft intentional, strategic customer journeys that align with business goals and elevate the customer experience.

This session will explore groundbreaking innovations that are transforming the merchant industry, showcasing success stories that thrive in today’s dynamic environment. We’ll dive into the challenges and opportunities merchants face and examine how innovation and technology are driving ahead-of-the-curve customer experiences. Join us to discover how forward-thinking strategies are shaping the future of commerce and redefining what’s possible for merchants.

Join Maria Vargas, VP of Customer Experience at Rue Gilt Groupe, as she shares how identity clustering can reshape your returns and refunds strategy with a CX-first mindset. Discover how deep behavioral analysis and pattern recognition can unlock smarter, more personalized policies—driving both customer satisfaction and operational efficiency. Walk away with actionable insights to elevate your customer operations and keep your brand ahead in an increasingly competitive retail landscape.

With returns fraud soaring to $19 billion in first-world countries, being prepared for the evolving threats of omnichannel return fraud has never been more crucial for retailers. Join us for a discussion where we will tackle the pressing issue of omnichannel return fraud. Discover how fraudsters exploit vulnerabilities in the return process, taking advantage of loopholes that can lead to significant losses for retailers. Our experts will share strategies for how AI is now able to effectively identify high-valued customers versus serial return abusers, both online and in-store, while ensuring a seamless shopping experience. You’ll leave this session equipped with the knowledge to resolve the true identity of a good consumer and adapt your return strategies to improve loyalty while protecting your shop.

As fraud and chargebacks continue to evolve, merchants need proactive strategies to stay ahead of bad actors while delivering seamless customer experiences. In this session, Ethoca will explore how collaboration between issuers, merchants, and payment providers creates a powerful network effect in fraud prevention. We’ll showcase how real-time intelligence sharing enables businesses to reduce fraud losses, prevent disputes before they escalate, and improve authorization rates. Learn how Ethoca’s innovative solutions help merchants turn fraud and dispute data into actionable insights—protecting revenue and enhancing customer trust.

Electronics retailers grapple with supply chain fraud, high-value chargebacks, and sophisticated fraud rings. This roundtable of industry peers will delve into proactive fraud detection strategies that minimize losses without slowing sales. Participants will discuss best practices for verifying high-risk transactions, getting ahead of policy abuse, and securing the end-to-end purchase journey.

From flash sales to seasonal launches, fashion ecommerce moves fast—and so do fraudsters. This roundtable brings together leading fashion merchants to discuss the growing sophistication of fraud threats, from triangulation schemes to abuse of return and refund policies. Attendees will share how they protect high-value transactions, foster loyalty, and use risk data as a lever for growth in an ever-evolving landscape.

Remittance providers operate in a high-risk, high-volume environment where trust is paramount. This session will examine the interaction of compliance, risk intelligence, and fraud prevention in digital remittances. Participants will explore ways to reduce friction for legitimate senders while blocking fraudulent transactions, ensuring secure, profitable growth in this dynamic sector.

Limited releases and loyal communities make footwear a high-stakes vertical for fraud and abuse. In this roundtable, footwear merchants will discuss the tactics they use to combat bots, fake accounts, and policy abuse—while ensuring real customers can access the products they love. From streetwear hype to seasonal bestsellers, attendees will share how to stay nimble in the face of shifting demand and threats.

Retailers operating across ecommerce, brick-and-mortar, and marketplaces face a complex, interconnected threat landscape. In this roundtable, merchants will explore how to unify fraud prevention across every channel and customer touchpoint. Whether selling supplements, auto parts, or smart home tech, participants will share insights on creating consistent, real-time risk strategies that power growth wherever customers choose to shop.

Gift cards are convenient for consumers—but equally attractive to fraudsters. This roundtable focuses on the unique vulnerabilities and fraud vectors in the gift card space, from phishing scams to refund fraud. Attendees will collaborate on ways to detect suspicious behavior early, safeguard value from activation to redemption, and ensure gift cards remain a revenue driver—not a liability.