Agenda
Welcome Reception at W Nashville’s PROOF
Forging Titans of Ecommerce
Eido Gal
CEO & Cofounder, Riskified
Eido Gal determines company strategy and oversees all aspects of the business. Since co-founding Riskified with Assaf Feldman in 2013, Gal has shepherded its growth into a publicly-traded company (NYSE: RSKD) that drives innovation and measurable business impact for hundreds of the world’s most recognizable merchant brands.
Eido Gal determines company strategy and oversees all aspects of the business. Since co-founding Riskified with Assaf Feldman in 2013, Gal has shepherded its growth into a publicly-traded company (NYSE: RSKD) that drives innovation and measurable business impact for hundreds of the world’s most recognizable merchant brands.
Eido Gal
CEO & Cofounder, Riskified
Eido Gal determines company strategy and oversees all aspects of the business. Since co-founding Riskified with Assaf Feldman in 2013, Gal has shepherded its growth into a publicly-traded company (NYSE: RSKD) that drives innovation and measurable business impact for hundreds of the world’s most recognizable merchant brands.
Eido Gal determines company strategy and oversees all aspects of the business. Since co-founding Riskified with Assaf Feldman in 2013, Gal has shepherded its growth into a publicly-traded company (NYSE: RSKD) that drives innovation and measurable business impact for hundreds of the world’s most recognizable merchant brands.
Welcome to the Era of the CFO
Christopher Hummer
CFO, TicketNetwork
Chris began his career at Deloitte and served many clients including public and private companies in a wide range of industries. During his tenure at Deloitte, he served as the auditor for TicketNetwork. Chris left Deloitte after eight years in 2014 as a Senior Manager to join TicketNetwork as the Controller. Chris was promoted to Chief Financial Officer in 2016 and has been serving in that role since. His main role is to direct the financial and accounting functions at TicketNetwork. He also oversees the Fraud, Contact Center, Human Resources and Legal departments. In addition, Chris leads many of the strategic initiatives and performance improvement projects. Chris has been immersed in the CNP fraud environment since 2015 when he was tasked with fixing the internally built fraud prevention tooling. Chris grew up in New Jersey and moved to Connecticut to attend the University of Connecticut where he graduated with a B.S. and Masters in Accounting. Chris has a passion for the live event industry and loves the excitement of attending concerts, theater and sporting events.
Chris began his career at Deloitte and served many clients including public and private companies in a wide range of industries. During his tenure at Deloitte, he served as the auditor for TicketNetwork. Chris left Deloitte after eight years in 2014 as a Senior Manager to join TicketNetwork as the Controller. Chris was promoted to Chief Financial Officer in 2016 and has been serving in that role since. His main role is to direct the financial and accounting functions at TicketNetwork. He also oversees the Fraud, Contact Center, Human Resources and Legal departments. In addition, Chris leads many of the strategic initiatives and performance improvement projects. Chris has been immersed in the CNP fraud environment since 2015 when he was tasked with fixing the internally built fraud prevention tooling. Chris grew up in New Jersey and moved to Connecticut to attend the University of Connecticut where he graduated with a B.S. and Masters in Accounting. Chris has a passion for the live event industry and loves the excitement of attending concerts, theater and sporting events.
Christopher Hummer
CFO, TicketNetwork
Chris began his career at Deloitte and served many clients including public and private companies in a wide range of industries. During his tenure at Deloitte, he served as the auditor for TicketNetwork. Chris left Deloitte after eight years in 2014 as a Senior Manager to join TicketNetwork as the Controller. Chris was promoted to Chief Financial Officer in 2016 and has been serving in that role since. His main role is to direct the financial and accounting functions at TicketNetwork. He also oversees the Fraud, Contact Center, Human Resources and Legal departments. In addition, Chris leads many of the strategic initiatives and performance improvement projects. Chris has been immersed in the CNP fraud environment since 2015 when he was tasked with fixing the internally built fraud prevention tooling. Chris grew up in New Jersey and moved to Connecticut to attend the University of Connecticut where he graduated with a B.S. and Masters in Accounting. Chris has a passion for the live event industry and loves the excitement of attending concerts, theater and sporting events.
Chris began his career at Deloitte and served many clients including public and private companies in a wide range of industries. During his tenure at Deloitte, he served as the auditor for TicketNetwork. Chris left Deloitte after eight years in 2014 as a Senior Manager to join TicketNetwork as the Controller. Chris was promoted to Chief Financial Officer in 2016 and has been serving in that role since. His main role is to direct the financial and accounting functions at TicketNetwork. He also oversees the Fraud, Contact Center, Human Resources and Legal departments. In addition, Chris leads many of the strategic initiatives and performance improvement projects. Chris has been immersed in the CNP fraud environment since 2015 when he was tasked with fixing the internally built fraud prevention tooling. Chris grew up in New Jersey and moved to Connecticut to attend the University of Connecticut where he graduated with a B.S. and Masters in Accounting. Chris has a passion for the live event industry and loves the excitement of attending concerts, theater and sporting events.
The Impact of Policy Abuse and Fraud: A Research Investigation
Trinidad Poisson
Director of Loss Prevention, Rue Gilt Groupe
Trinidad Poisson is currently the Director of LP and Payments for RGG and has been fighting e-commerce fraud for over the last 25yrs. Working to stop transactional fraud in its tracks during that time. He also oversees all aspects of Chargebacks in this space as well. His body of work has allowed him to maintain best in class chargeback rates for his organization.
Trinidad Poisson is currently the Director of LP and Payments for RGG and has been fighting e-commerce fraud for over the last 25yrs. Working to stop transactional fraud in its tracks during that time. He also oversees all aspects of Chargebacks in this space as well. His body of work has allowed him to maintain best in class chargeback rates for his organization.
Jamie Saucedo
SVP Business Operations, PFS Web
As Senior Vice President of Business Operations, Jamie is responsible for PFS' global client portfolio of 70+ brands. She has served in various roles across the organization, giving her a wealth of industry knowledge across verticals. Jamie applies her expertise to guide our clients to successful eCommerce operations.
As Senior Vice President of Business Operations, Jamie is responsible for PFS' global client portfolio of 70+ brands. She has served in various roles across the organization, giving her a wealth of industry knowledge across verticals. Jamie applies her expertise to guide our clients to successful eCommerce operations.
Trinidad Poisson
Director of Loss Prevention, Rue Gilt Groupe
Trinidad Poisson is currently the Director of LP and Payments for RGG and has been fighting e-commerce fraud for over the last 25yrs. Working to stop transactional fraud in its tracks during that time. He also oversees all aspects of Chargebacks in this space as well. His body of work has allowed him to maintain best in class chargeback rates for his organization.
Trinidad Poisson is currently the Director of LP and Payments for RGG and has been fighting e-commerce fraud for over the last 25yrs. Working to stop transactional fraud in its tracks during that time. He also oversees all aspects of Chargebacks in this space as well. His body of work has allowed him to maintain best in class chargeback rates for his organization.
Jamie Saucedo
SVP Business Operations, PFS Web
As Senior Vice President of Business Operations, Jamie is responsible for PFS' global client portfolio of 70+ brands. She has served in various roles across the organization, giving her a wealth of industry knowledge across verticals. Jamie applies her expertise to guide our clients to successful eCommerce operations.
As Senior Vice President of Business Operations, Jamie is responsible for PFS' global client portfolio of 70+ brands. She has served in various roles across the organization, giving her a wealth of industry knowledge across verticals. Jamie applies her expertise to guide our clients to successful eCommerce operations.
Customers at Any Cost? Keeping Up With Policy Fundamentals
Omar Draz
Strategy and Operations, DoorDash
Omar has spent 3 years battling Fraud in the gig economy space, helping to stand up the Strategy & Operations Fraud team as one of its first members. Today, he is the Senior Manager head of Consumer Fraud Strategy & Operations team, overlooking Promo Fraud, Credits and Refunds Fraud, Chargebacks Fraud and New Verticals / International Fraud. Prior to joining the fraud team, he helped open the Canada market as one of its first employees. He is from Toronto originally, and currently lives in the Bay Area.
Omar has spent 3 years battling Fraud in the gig economy space, helping to stand up the Strategy & Operations Fraud team as one of its first members. Today, he is the Senior Manager head of Consumer Fraud Strategy & Operations team, overlooking Promo Fraud, Credits and Refunds Fraud, Chargebacks Fraud and New Verticals / International Fraud. Prior to joining the fraud team, he helped open the Canada market as one of its first employees. He is from Toronto originally, and currently lives in the Bay Area.
Kevin Luh
Director, Deloitte
Kevin is a Director in the Financial Crimes practice at Deloitte with 10+ years of financial crimes experience across different areas from fraud transformation, strategy, and analytics and has supported retail, consumer, and financial services clients with engagements to improve and enhance fraud management programs including establishing fraud strategy, streamlining and optimizing operation process and deploying advanced and automation technological capabilities. Recently, he has supported multiple North American retailers on the launch of new reward and loyalty programs focusing on identifying the potential fraud and policy abuse risk, recommending capabilities and approach to better manage these risk, and implementing the target operating model between the eCommerce operation, loss prevention, cyber security and loyalty operation to further mature client’s posture to manage fraud risk. Prior to joining Deloitte, Kevin was the lead of FinCrime solution for IBM and SAS.
Kevin is a Director in the Financial Crimes practice at Deloitte with 10+ years of financial crimes experience across different areas from fraud transformation, strategy, and analytics and has supported retail, consumer, and financial services clients with engagements to improve and enhance fraud management programs including establishing fraud strategy, streamlining and optimizing operation process and deploying advanced and automation technological capabilities. Recently, he has supported multiple North American retailers on the launch of new reward and loyalty programs focusing on identifying the potential fraud and policy abuse risk, recommending capabilities and approach to better manage these risk, and implementing the target operating model between the eCommerce operation, loss prevention, cyber security and loyalty operation to further mature client’s posture to manage fraud risk. Prior to joining Deloitte, Kevin was the lead of FinCrime solution for IBM and SAS.
Rachel Harris Bullen
Manager, Customer Experience, Allbirds
Rachel Harris is a Manager of Customer Experience at Allbirds and has been with the company for almost 4 years. She is responsible for leading the team that creates and implements strategies to improve customer satisfaction and loyalty. With over 10 years of experience in customer service, her background specializes in retail startups including Wish and One Kings Lane. Rachel is passionate about delivering exceptional customer experiences that are positive and memorable, while building long-term relationships with customers based on trust, transparency, and empathy.
Rachel Harris is a Manager of Customer Experience at Allbirds and has been with the company for almost 4 years. She is responsible for leading the team that creates and implements strategies to improve customer satisfaction and loyalty. With over 10 years of experience in customer service, her background specializes in retail startups including Wish and One Kings Lane. Rachel is passionate about delivering exceptional customer experiences that are positive and memorable, while building long-term relationships with customers based on trust, transparency, and empathy.
Omar Draz
Strategy and Operations, DoorDash
Omar has spent 3 years battling Fraud in the gig economy space, helping to stand up the Strategy & Operations Fraud team as one of its first members. Today, he is the Senior Manager head of Consumer Fraud Strategy & Operations team, overlooking Promo Fraud, Credits and Refunds Fraud, Chargebacks Fraud and New Verticals / International Fraud. Prior to joining the fraud team, he helped open the Canada market as one of its first employees. He is from Toronto originally, and currently lives in the Bay Area.
Omar has spent 3 years battling Fraud in the gig economy space, helping to stand up the Strategy & Operations Fraud team as one of its first members. Today, he is the Senior Manager head of Consumer Fraud Strategy & Operations team, overlooking Promo Fraud, Credits and Refunds Fraud, Chargebacks Fraud and New Verticals / International Fraud. Prior to joining the fraud team, he helped open the Canada market as one of its first employees. He is from Toronto originally, and currently lives in the Bay Area.
Kevin Luh
Director, Deloitte
Kevin is a Director in the Financial Crimes practice at Deloitte with 10+ years of financial crimes experience across different areas from fraud transformation, strategy, and analytics and has supported retail, consumer, and financial services clients with engagements to improve and enhance fraud management programs including establishing fraud strategy, streamlining and optimizing operation process and deploying advanced and automation technological capabilities. Recently, he has supported multiple North American retailers on the launch of new reward and loyalty programs focusing on identifying the potential fraud and policy abuse risk, recommending capabilities and approach to better manage these risk, and implementing the target operating model between the eCommerce operation, loss prevention, cyber security and loyalty operation to further mature client’s posture to manage fraud risk. Prior to joining Deloitte, Kevin was the lead of FinCrime solution for IBM and SAS.
Kevin is a Director in the Financial Crimes practice at Deloitte with 10+ years of financial crimes experience across different areas from fraud transformation, strategy, and analytics and has supported retail, consumer, and financial services clients with engagements to improve and enhance fraud management programs including establishing fraud strategy, streamlining and optimizing operation process and deploying advanced and automation technological capabilities. Recently, he has supported multiple North American retailers on the launch of new reward and loyalty programs focusing on identifying the potential fraud and policy abuse risk, recommending capabilities and approach to better manage these risk, and implementing the target operating model between the eCommerce operation, loss prevention, cyber security and loyalty operation to further mature client’s posture to manage fraud risk. Prior to joining Deloitte, Kevin was the lead of FinCrime solution for IBM and SAS.
Rachel Harris Bullen
Manager, Customer Experience, Allbirds
Rachel Harris is a Manager of Customer Experience at Allbirds and has been with the company for almost 4 years. She is responsible for leading the team that creates and implements strategies to improve customer satisfaction and loyalty. With over 10 years of experience in customer service, her background specializes in retail startups including Wish and One Kings Lane. Rachel is passionate about delivering exceptional customer experiences that are positive and memorable, while building long-term relationships with customers based on trust, transparency, and empathy.
Rachel Harris is a Manager of Customer Experience at Allbirds and has been with the company for almost 4 years. She is responsible for leading the team that creates and implements strategies to improve customer satisfaction and loyalty. With over 10 years of experience in customer service, her background specializes in retail startups including Wish and One Kings Lane. Rachel is passionate about delivering exceptional customer experiences that are positive and memorable, while building long-term relationships with customers based on trust, transparency, and empathy.
How to TKO Your ATOs
Jon Haywood
Partner & National Financial Crime Leader, Deloitte
Jon Haywood has 15+ years' experience fighting fraud and delivering industry leading performance for issuer banks. He currently leads Deloitte's Financial Crime Practice where he helps clients across all industries achieve superior fraud management outcomes.
Jon Haywood has 15+ years' experience fighting fraud and delivering industry leading performance for issuer banks. He currently leads Deloitte's Financial Crime Practice where he helps clients across all industries achieve superior fraud management outcomes.
Danielle Dzbanek
Senior Director, Merchant Health, Riskified
Danielle Dzbanek is the Director of Merchant Health for the Americas at Riskified’s New York office. Her team is responsible for Riskified’s customers’ performance and online fraud prevention in real time, while providing merchants meaningful insights and analytics. Danielle holds a BBA in Finance and Marketing from Emory University.
Danielle Dzbanek is the Director of Merchant Health for the Americas at Riskified’s New York office. Her team is responsible for Riskified’s customers’ performance and online fraud prevention in real time, while providing merchants meaningful insights and analytics. Danielle holds a BBA in Finance and Marketing from Emory University.
Jon Haywood
Partner & National Financial Crime Leader, Deloitte
Jon Haywood has 15+ years' experience fighting fraud and delivering industry leading performance for issuer banks. He currently leads Deloitte's Financial Crime Practice where he helps clients across all industries achieve superior fraud management outcomes.
Jon Haywood has 15+ years' experience fighting fraud and delivering industry leading performance for issuer banks. He currently leads Deloitte's Financial Crime Practice where he helps clients across all industries achieve superior fraud management outcomes.
Danielle Dzbanek
Senior Director, Merchant Health, Riskified
Danielle Dzbanek is the Director of Merchant Health for the Americas at Riskified’s New York office. Her team is responsible for Riskified’s customers’ performance and online fraud prevention in real time, while providing merchants meaningful insights and analytics. Danielle holds a BBA in Finance and Marketing from Emory University.
Danielle Dzbanek is the Director of Merchant Health for the Americas at Riskified’s New York office. Her team is responsible for Riskified’s customers’ performance and online fraud prevention in real time, while providing merchants meaningful insights and analytics. Danielle holds a BBA in Finance and Marketing from Emory University.
Customers at Any Cost? Keeping Up With Policy Fundamentals
Omar Draz
Strategy and Operations, Doordash
Omar has spent 3 years battling Fraud in the gig economy space, helping to stand up the Strategy & Operations Fraud team as one of its first members. Today, he is the Senior Manager head of Consumer Fraud Strategy & Operations team, overlooking Promo Fraud, Credits and Refunds Fraud, Chargebacks Fraud and New Verticals / International Fraud. Prior to joining the fraud team, he helped open the Canada market as one of its first employees. He is from Toronto originally, and currently lives in the Bay Area.
Omar has spent 3 years battling Fraud in the gig economy space, helping to stand up the Strategy & Operations Fraud team as one of its first members. Today, he is the Senior Manager head of Consumer Fraud Strategy & Operations team, overlooking Promo Fraud, Credits and Refunds Fraud, Chargebacks Fraud and New Verticals / International Fraud. Prior to joining the fraud team, he helped open the Canada market as one of its first employees. He is from Toronto originally, and currently lives in the Bay Area.
Kevin Luh
Director, Deloitte
Kevin is a Director in the Financial Crimes practice at Deloitte with 10+ years of financial crimes experience across different areas from fraud transformation, strategy, and analytics and has supported retail, consumer, and financial services clients with engagements to improve and enhance fraud management programs including establishing fraud strategy, streamlining and optimizing operation process and deploying advanced and automation technological capabilities. Recently, he has supported multiple North American retailers on the launch of new reward and loyalty programs focusing on identifying the potential fraud and policy abuse risk, recommending capabilities and approach to better manage these risk, and implementing the target operating model between the eCommerce operation, loss prevention, cyber security and loyalty operation to further mature client’s posture to manage fraud risk. Prior to joining Deloitte, Kevin was the lead of FinCrime solution for IBM and SAS.
Kevin is a Director in the Financial Crimes practice at Deloitte with 10+ years of financial crimes experience across different areas from fraud transformation, strategy, and analytics and has supported retail, consumer, and financial services clients with engagements to improve and enhance fraud management programs including establishing fraud strategy, streamlining and optimizing operation process and deploying advanced and automation technological capabilities. Recently, he has supported multiple North American retailers on the launch of new reward and loyalty programs focusing on identifying the potential fraud and policy abuse risk, recommending capabilities and approach to better manage these risk, and implementing the target operating model between the eCommerce operation, loss prevention, cyber security and loyalty operation to further mature client’s posture to manage fraud risk. Prior to joining Deloitte, Kevin was the lead of FinCrime solution for IBM and SAS.
Rachel Harris Bullen
Manager, Customer Experience, Allbirds
Rachel Harris is a Manager of Customer Experience at Allbirds and has been with the company for almost 4 years. She is responsible for leading the team that creates and implements strategies to improve customer satisfaction and loyalty. With over 10 years of experience in customer service, her background specializes in retail startups including Wish and One Kings Lane. Rachel is passionate about delivering exceptional customer experiences that are positive and memorable, while building long-term relationships with customers based on trust, transparency, and empathy.
Rachel Harris is a Manager of Customer Experience at Allbirds and has been with the company for almost 4 years. She is responsible for leading the team that creates and implements strategies to improve customer satisfaction and loyalty. With over 10 years of experience in customer service, her background specializes in retail startups including Wish and One Kings Lane. Rachel is passionate about delivering exceptional customer experiences that are positive and memorable, while building long-term relationships with customers based on trust, transparency, and empathy.
Omar Draz
Strategy and Operations, Doordash
Omar has spent 3 years battling Fraud in the gig economy space, helping to stand up the Strategy & Operations Fraud team as one of its first members. Today, he is the Senior Manager head of Consumer Fraud Strategy & Operations team, overlooking Promo Fraud, Credits and Refunds Fraud, Chargebacks Fraud and New Verticals / International Fraud. Prior to joining the fraud team, he helped open the Canada market as one of its first employees. He is from Toronto originally, and currently lives in the Bay Area.
Omar has spent 3 years battling Fraud in the gig economy space, helping to stand up the Strategy & Operations Fraud team as one of its first members. Today, he is the Senior Manager head of Consumer Fraud Strategy & Operations team, overlooking Promo Fraud, Credits and Refunds Fraud, Chargebacks Fraud and New Verticals / International Fraud. Prior to joining the fraud team, he helped open the Canada market as one of its first employees. He is from Toronto originally, and currently lives in the Bay Area.
Kevin Luh
Director, Deloitte
Kevin is a Director in the Financial Crimes practice at Deloitte with 10+ years of financial crimes experience across different areas from fraud transformation, strategy, and analytics and has supported retail, consumer, and financial services clients with engagements to improve and enhance fraud management programs including establishing fraud strategy, streamlining and optimizing operation process and deploying advanced and automation technological capabilities. Recently, he has supported multiple North American retailers on the launch of new reward and loyalty programs focusing on identifying the potential fraud and policy abuse risk, recommending capabilities and approach to better manage these risk, and implementing the target operating model between the eCommerce operation, loss prevention, cyber security and loyalty operation to further mature client’s posture to manage fraud risk. Prior to joining Deloitte, Kevin was the lead of FinCrime solution for IBM and SAS.
Kevin is a Director in the Financial Crimes practice at Deloitte with 10+ years of financial crimes experience across different areas from fraud transformation, strategy, and analytics and has supported retail, consumer, and financial services clients with engagements to improve and enhance fraud management programs including establishing fraud strategy, streamlining and optimizing operation process and deploying advanced and automation technological capabilities. Recently, he has supported multiple North American retailers on the launch of new reward and loyalty programs focusing on identifying the potential fraud and policy abuse risk, recommending capabilities and approach to better manage these risk, and implementing the target operating model between the eCommerce operation, loss prevention, cyber security and loyalty operation to further mature client’s posture to manage fraud risk. Prior to joining Deloitte, Kevin was the lead of FinCrime solution for IBM and SAS.
Rachel Harris Bullen
Manager, Customer Experience, Allbirds
Rachel Harris is a Manager of Customer Experience at Allbirds and has been with the company for almost 4 years. She is responsible for leading the team that creates and implements strategies to improve customer satisfaction and loyalty. With over 10 years of experience in customer service, her background specializes in retail startups including Wish and One Kings Lane. Rachel is passionate about delivering exceptional customer experiences that are positive and memorable, while building long-term relationships with customers based on trust, transparency, and empathy.
Rachel Harris is a Manager of Customer Experience at Allbirds and has been with the company for almost 4 years. She is responsible for leading the team that creates and implements strategies to improve customer satisfaction and loyalty. With over 10 years of experience in customer service, her background specializes in retail startups including Wish and One Kings Lane. Rachel is passionate about delivering exceptional customer experiences that are positive and memorable, while building long-term relationships with customers based on trust, transparency, and empathy.
How to TKO Your ATOs
Jon Haywood
Partner & National Financial Crime Leader, Deloitte
Jon Haywood has 15+ years' experience fighting fraud and delivering industry leading performance for issuer banks. He currently leads Deloitte's Financial Crime Practice where he helps clients across all industries achieve superior fraud management outcomes.
Jon Haywood has 15+ years' experience fighting fraud and delivering industry leading performance for issuer banks. He currently leads Deloitte's Financial Crime Practice where he helps clients across all industries achieve superior fraud management outcomes.
Danielle Dzbanek
Senior Director, Merchant Health, Riskified
Danielle Dzbanek is the Director of Merchant Health for the Americas at Riskified’s New York office. Her team is responsible for Riskified’s customers’ performance and online fraud prevention in real time, while providing merchants meaningful insights and analytics. Danielle holds a BBA in Finance and Marketing from Emory University.
Danielle Dzbanek is the Director of Merchant Health for the Americas at Riskified’s New York office. Her team is responsible for Riskified’s customers’ performance and online fraud prevention in real time, while providing merchants meaningful insights and analytics. Danielle holds a BBA in Finance and Marketing from Emory University.
Jon Haywood
Partner & National Financial Crime Leader, Deloitte
Jon Haywood has 15+ years' experience fighting fraud and delivering industry leading performance for issuer banks. He currently leads Deloitte's Financial Crime Practice where he helps clients across all industries achieve superior fraud management outcomes.
Jon Haywood has 15+ years' experience fighting fraud and delivering industry leading performance for issuer banks. He currently leads Deloitte's Financial Crime Practice where he helps clients across all industries achieve superior fraud management outcomes.
Danielle Dzbanek
Senior Director, Merchant Health, Riskified
Danielle Dzbanek is the Director of Merchant Health for the Americas at Riskified’s New York office. Her team is responsible for Riskified’s customers’ performance and online fraud prevention in real time, while providing merchants meaningful insights and analytics. Danielle holds a BBA in Finance and Marketing from Emory University.
Danielle Dzbanek is the Director of Merchant Health for the Americas at Riskified’s New York office. Her team is responsible for Riskified’s customers’ performance and online fraud prevention in real time, while providing merchants meaningful insights and analytics. Danielle holds a BBA in Finance and Marketing from Emory University.
Get in a Nashville State of Mind — Join These Exclusive Excursions
Relax and Meet the Team
Dine at Luke’s Rooftop
No Risk, No Reward
Vernice Armour
America's First Black Female Combat Pilot, Former Marine & Cop, Author, Zero To Breakthrough
Combat tests you. Being a beat cop tests you. Life tests you. Three brothers and being the only girl…tests you. Vernice “FlyGirl” Armour has been tested her whole life. A gutsy trailblazer, her resume is an impressive collection of “firsts” including America’s first Black female combat pilot. She served two tours of duty in Iraq as a Marine. She was also a diversity liaison officer to the Pentagon for Headquarters Marine Corps. After her military service, FlyGirl revved up her career in the private sector as an entrepreneur, consultant to business, and author of Zero to Breakthrough, The 7-Step, Battle-Tested Method for Accomplishing Goals that Matter. As a speaker, FlyGirl unleashes hard-hitting advice and amazing anecdotes from her adventures on the battlefield and in business. She helps individuals and organizations Get Gutsy and build a sustainable inner force and conviction, that results in accomplishing significant goals. In 2007, FlyGirl launched VAI Consulting & Training, LLC. Through that work, she helps individuals and organizations make gutsy moves and create breakthrough results by applying her “Zero to BreakthroughTM” Success Model – a mindset that helped to propel her career and kept her safe in air combat. FlyGirl regularly takes her message to premier meetings and conferences worldwide and is a Gutsy Confidence Mentor for elite senior executive Women in Tech. As a Black gay woman and single mom, FlyGirl brings vital experience to her role as a member of the Forbes School of Business & Technology Board of Advisors and COMCAST/NBCUniversal Joint Diversity Council. FlyGirl has two honorary doctorates and has received numerous awards as a pioneering pilot, including honors for her commanding role in Science, Technology, Engineering and Mathematics (STEM). Vernice “FlyGirl” Armour’s story has been featured in the media including on CNN, MSNBC, The View, FOX News, Oprah Winfrey and many more, along with being a running back for the San Diego Sunfire professional women’s football team and two-time title holder of Camp Pendleton’s Strongest Warrior Competition. She is currently working on her next book, The Gutsy Move.
Combat tests you. Being a beat cop tests you. Life tests you. Three brothers and being the only girl…tests you. Vernice “FlyGirl” Armour has been tested her whole life. A gutsy trailblazer, her resume is an impressive collection of “firsts” including America’s first Black female combat pilot. She served two tours of duty in Iraq as a Marine. She was also a diversity liaison officer to the Pentagon for Headquarters Marine Corps. After her military service, FlyGirl revved up her career in the private sector as an entrepreneur, consultant to business, and author of Zero to Breakthrough, The 7-Step, Battle-Tested Method for Accomplishing Goals that Matter. As a speaker, FlyGirl unleashes hard-hitting advice and amazing anecdotes from her adventures on the battlefield and in business. She helps individuals and organizations Get Gutsy and build a sustainable inner force and conviction, that results in accomplishing significant goals. In 2007, FlyGirl launched VAI Consulting & Training, LLC. Through that work, she helps individuals and organizations make gutsy moves and create breakthrough results by applying her “Zero to BreakthroughTM” Success Model – a mindset that helped to propel her career and kept her safe in air combat. FlyGirl regularly takes her message to premier meetings and conferences worldwide and is a Gutsy Confidence Mentor for elite senior executive Women in Tech. As a Black gay woman and single mom, FlyGirl brings vital experience to her role as a member of the Forbes School of Business & Technology Board of Advisors and COMCAST/NBCUniversal Joint Diversity Council. FlyGirl has two honorary doctorates and has received numerous awards as a pioneering pilot, including honors for her commanding role in Science, Technology, Engineering and Mathematics (STEM). Vernice “FlyGirl” Armour’s story has been featured in the media including on CNN, MSNBC, The View, FOX News, Oprah Winfrey and many more, along with being a running back for the San Diego Sunfire professional women’s football team and two-time title holder of Camp Pendleton’s Strongest Warrior Competition. She is currently working on her next book, The Gutsy Move.
Vernice Armour
America's First Black Female Combat Pilot, Former Marine & Cop, Author, Zero To Breakthrough
Combat tests you. Being a beat cop tests you. Life tests you. Three brothers and being the only girl…tests you. Vernice “FlyGirl” Armour has been tested her whole life. A gutsy trailblazer, her resume is an impressive collection of “firsts” including America’s first Black female combat pilot. She served two tours of duty in Iraq as a Marine. She was also a diversity liaison officer to the Pentagon for Headquarters Marine Corps. After her military service, FlyGirl revved up her career in the private sector as an entrepreneur, consultant to business, and author of Zero to Breakthrough, The 7-Step, Battle-Tested Method for Accomplishing Goals that Matter. As a speaker, FlyGirl unleashes hard-hitting advice and amazing anecdotes from her adventures on the battlefield and in business. She helps individuals and organizations Get Gutsy and build a sustainable inner force and conviction, that results in accomplishing significant goals. In 2007, FlyGirl launched VAI Consulting & Training, LLC. Through that work, she helps individuals and organizations make gutsy moves and create breakthrough results by applying her “Zero to BreakthroughTM” Success Model – a mindset that helped to propel her career and kept her safe in air combat. FlyGirl regularly takes her message to premier meetings and conferences worldwide and is a Gutsy Confidence Mentor for elite senior executive Women in Tech. As a Black gay woman and single mom, FlyGirl brings vital experience to her role as a member of the Forbes School of Business & Technology Board of Advisors and COMCAST/NBCUniversal Joint Diversity Council. FlyGirl has two honorary doctorates and has received numerous awards as a pioneering pilot, including honors for her commanding role in Science, Technology, Engineering and Mathematics (STEM). Vernice “FlyGirl” Armour’s story has been featured in the media including on CNN, MSNBC, The View, FOX News, Oprah Winfrey and many more, along with being a running back for the San Diego Sunfire professional women’s football team and two-time title holder of Camp Pendleton’s Strongest Warrior Competition. She is currently working on her next book, The Gutsy Move.
Combat tests you. Being a beat cop tests you. Life tests you. Three brothers and being the only girl…tests you. Vernice “FlyGirl” Armour has been tested her whole life. A gutsy trailblazer, her resume is an impressive collection of “firsts” including America’s first Black female combat pilot. She served two tours of duty in Iraq as a Marine. She was also a diversity liaison officer to the Pentagon for Headquarters Marine Corps. After her military service, FlyGirl revved up her career in the private sector as an entrepreneur, consultant to business, and author of Zero to Breakthrough, The 7-Step, Battle-Tested Method for Accomplishing Goals that Matter. As a speaker, FlyGirl unleashes hard-hitting advice and amazing anecdotes from her adventures on the battlefield and in business. She helps individuals and organizations Get Gutsy and build a sustainable inner force and conviction, that results in accomplishing significant goals. In 2007, FlyGirl launched VAI Consulting & Training, LLC. Through that work, she helps individuals and organizations make gutsy moves and create breakthrough results by applying her “Zero to BreakthroughTM” Success Model – a mindset that helped to propel her career and kept her safe in air combat. FlyGirl regularly takes her message to premier meetings and conferences worldwide and is a Gutsy Confidence Mentor for elite senior executive Women in Tech. As a Black gay woman and single mom, FlyGirl brings vital experience to her role as a member of the Forbes School of Business & Technology Board of Advisors and COMCAST/NBCUniversal Joint Diversity Council. FlyGirl has two honorary doctorates and has received numerous awards as a pioneering pilot, including honors for her commanding role in Science, Technology, Engineering and Mathematics (STEM). Vernice “FlyGirl” Armour’s story has been featured in the media including on CNN, MSNBC, The View, FOX News, Oprah Winfrey and many more, along with being a running back for the San Diego Sunfire professional women’s football team and two-time title holder of Camp Pendleton’s Strongest Warrior Competition. She is currently working on her next book, The Gutsy Move.
“We Have to Talk.” Raising the Importance of Fraud Within Your Organization
Kieran Cotter
Senior Fraud Manager, Dyson
15 Years experience in retail fraud, with four of those years in a global role. I am currently the Head of Fraud for Dyson, responsible for the creation and delivery of the global fraud strategy.
15 Years experience in retail fraud, with four of those years in a global role. I am currently the Head of Fraud for Dyson, responsible for the creation and delivery of the global fraud strategy.
Marc Chretien
VP Planning, Inventory & Post-Purchase Operations, Aldo Group
Marc Chretien has a 20+ year career in ecommerce with more than half focused-on operations, customer service, analytics, and supply chain. Now with the ALDO Group for the last 8 years, his current role also includes planning and inventory responsibilities for brick & mortar, which given ALDO’s omnichannel culture merges well with his ecommerce operations experience.
Marc Chretien has a 20+ year career in ecommerce with more than half focused-on operations, customer service, analytics, and supply chain. Now with the ALDO Group for the last 8 years, his current role also includes planning and inventory responsibilities for brick & mortar, which given ALDO’s omnichannel culture merges well with his ecommerce operations experience.
Dajana Gajic-Fisic
CEFI – Head of Fraud, C.H. Robinson
Dajana Gajic-Fisic is a Head of Fraud at CH Robinson, and has been in the fraud industry for over 20 years. During her career, Dajana had the opportunity to work with many known retail brands, as well as financial institutions. (Finish Line-JD Sports North America, Versace, Hugo Boss, Nars, Shiseido, La Prairie, Puma, The Limited, MCM, Cole Haan, Barclaycard US, Macy’s CCCS). As the result of her experience Dajana has created and adopted a unique approach to risk mitigation operations. This 360 approach focuses on segmenting fraud/risk operations into four components: prevention, investigation, reporting and analytics, and strategy. Each component feeds into the next one, creating a holistic picture of the fraud and risk, helping organizations learn from the historical data and be proactive. In addition, to identify key players within an organization and make them part of the process. The goal is to increase cross department collaboration as well as collaboration with third party vendors for most successful risk management. This helps ensure that all internal and external key players are operating in the way that feeds into the larger enterprise’s target: to increase revenue at minimal risk, with minimal friction. For this unique approach and successes that followed, Dajana was named by a Retail Info Systems, a 2019 Industry Pacesetter. In 2020 Dajana was a part of a small team of fraud professionals that discovered and identified refunding fraud in the retail industry. Her strategies for mitigating refund fraud risk are adopted by many other merchants in an industry, making Dajana a best practice setter. Dajana was recently featured in an article by the Wall Street Journal on "The Rise of Return Scams" CNP has awarded Dajana and her team with a 2021 Fraud Team of the Year award for her efforts and contributions and to the fraud fighting industry
Dajana Gajic-Fisic is a Head of Fraud at CH Robinson, and has been in the fraud industry for over 20 years. During her career, Dajana had the opportunity to work with many known retail brands, as well as financial institutions. (Finish Line-JD Sports North America, Versace, Hugo Boss, Nars, Shiseido, La Prairie, Puma, The Limited, MCM, Cole Haan, Barclaycard US, Macy’s CCCS). As the result of her experience Dajana has created and adopted a unique approach to risk mitigation operations. This 360 approach focuses on segmenting fraud/risk operations into four components: prevention, investigation, reporting and analytics, and strategy. Each component feeds into the next one, creating a holistic picture of the fraud and risk, helping organizations learn from the historical data and be proactive. In addition, to identify key players within an organization and make them part of the process. The goal is to increase cross department collaboration as well as collaboration with third party vendors for most successful risk management. This helps ensure that all internal and external key players are operating in the way that feeds into the larger enterprise’s target: to increase revenue at minimal risk, with minimal friction. For this unique approach and successes that followed, Dajana was named by a Retail Info Systems, a 2019 Industry Pacesetter. In 2020 Dajana was a part of a small team of fraud professionals that discovered and identified refunding fraud in the retail industry. Her strategies for mitigating refund fraud risk are adopted by many other merchants in an industry, making Dajana a best practice setter. Dajana was recently featured in an article by the Wall Street Journal on "The Rise of Return Scams" CNP has awarded Dajana and her team with a 2021 Fraud Team of the Year award for her efforts and contributions and to the fraud fighting industry
Kieran Cotter
Senior Fraud Manager, Dyson
15 Years experience in retail fraud, with four of those years in a global role. I am currently the Head of Fraud for Dyson, responsible for the creation and delivery of the global fraud strategy.
15 Years experience in retail fraud, with four of those years in a global role. I am currently the Head of Fraud for Dyson, responsible for the creation and delivery of the global fraud strategy.
Marc Chretien
VP Planning, Inventory & Post-Purchase Operations, Aldo Group
Marc Chretien has a 20+ year career in ecommerce with more than half focused-on operations, customer service, analytics, and supply chain. Now with the ALDO Group for the last 8 years, his current role also includes planning and inventory responsibilities for brick & mortar, which given ALDO’s omnichannel culture merges well with his ecommerce operations experience.
Marc Chretien has a 20+ year career in ecommerce with more than half focused-on operations, customer service, analytics, and supply chain. Now with the ALDO Group for the last 8 years, his current role also includes planning and inventory responsibilities for brick & mortar, which given ALDO’s omnichannel culture merges well with his ecommerce operations experience.
Dajana Gajic-Fisic
CEFI – Head of Fraud, C.H. Robinson
Dajana Gajic-Fisic is a Head of Fraud at CH Robinson, and has been in the fraud industry for over 20 years. During her career, Dajana had the opportunity to work with many known retail brands, as well as financial institutions. (Finish Line-JD Sports North America, Versace, Hugo Boss, Nars, Shiseido, La Prairie, Puma, The Limited, MCM, Cole Haan, Barclaycard US, Macy’s CCCS). As the result of her experience Dajana has created and adopted a unique approach to risk mitigation operations. This 360 approach focuses on segmenting fraud/risk operations into four components: prevention, investigation, reporting and analytics, and strategy. Each component feeds into the next one, creating a holistic picture of the fraud and risk, helping organizations learn from the historical data and be proactive. In addition, to identify key players within an organization and make them part of the process. The goal is to increase cross department collaboration as well as collaboration with third party vendors for most successful risk management. This helps ensure that all internal and external key players are operating in the way that feeds into the larger enterprise’s target: to increase revenue at minimal risk, with minimal friction. For this unique approach and successes that followed, Dajana was named by a Retail Info Systems, a 2019 Industry Pacesetter. In 2020 Dajana was a part of a small team of fraud professionals that discovered and identified refunding fraud in the retail industry. Her strategies for mitigating refund fraud risk are adopted by many other merchants in an industry, making Dajana a best practice setter. Dajana was recently featured in an article by the Wall Street Journal on "The Rise of Return Scams" CNP has awarded Dajana and her team with a 2021 Fraud Team of the Year award for her efforts and contributions and to the fraud fighting industry
Dajana Gajic-Fisic is a Head of Fraud at CH Robinson, and has been in the fraud industry for over 20 years. During her career, Dajana had the opportunity to work with many known retail brands, as well as financial institutions. (Finish Line-JD Sports North America, Versace, Hugo Boss, Nars, Shiseido, La Prairie, Puma, The Limited, MCM, Cole Haan, Barclaycard US, Macy’s CCCS). As the result of her experience Dajana has created and adopted a unique approach to risk mitigation operations. This 360 approach focuses on segmenting fraud/risk operations into four components: prevention, investigation, reporting and analytics, and strategy. Each component feeds into the next one, creating a holistic picture of the fraud and risk, helping organizations learn from the historical data and be proactive. In addition, to identify key players within an organization and make them part of the process. The goal is to increase cross department collaboration as well as collaboration with third party vendors for most successful risk management. This helps ensure that all internal and external key players are operating in the way that feeds into the larger enterprise’s target: to increase revenue at minimal risk, with minimal friction. For this unique approach and successes that followed, Dajana was named by a Retail Info Systems, a 2019 Industry Pacesetter. In 2020 Dajana was a part of a small team of fraud professionals that discovered and identified refunding fraud in the retail industry. Her strategies for mitigating refund fraud risk are adopted by many other merchants in an industry, making Dajana a best practice setter. Dajana was recently featured in an article by the Wall Street Journal on "The Rise of Return Scams" CNP has awarded Dajana and her team with a 2021 Fraud Team of the Year award for her efforts and contributions and to the fraud fighting industry
Protecting Trust in a Changing World
Chris Uriarte
Partner, Glenbrook Partners
Chris Uriarte is a partner at Glenbrook Partners, a global consultancy specializing in payments. He previously served in CTO, CIO and CPO roles at a number of mid-sized and publicly held companies, including American Express, ACI Worldwide, Rent-A-Center Corporation and Aon. His twenty-five-year career has focused exclusively on the payments, fraud prevention and risk management sectors. At Glenbrook, Chris works closely with merchants, card networks, service providers, banks and fintechs, and is a regular speaker at major conferences.
Chris Uriarte is a partner at Glenbrook Partners, a global consultancy specializing in payments. He previously served in CTO, CIO and CPO roles at a number of mid-sized and publicly held companies, including American Express, ACI Worldwide, Rent-A-Center Corporation and Aon. His twenty-five-year career has focused exclusively on the payments, fraud prevention and risk management sectors. At Glenbrook, Chris works closely with merchants, card networks, service providers, banks and fintechs, and is a regular speaker at major conferences.
Chris Uriarte
Partner, Glenbrook Partners
Chris Uriarte is a partner at Glenbrook Partners, a global consultancy specializing in payments. He previously served in CTO, CIO and CPO roles at a number of mid-sized and publicly held companies, including American Express, ACI Worldwide, Rent-A-Center Corporation and Aon. His twenty-five-year career has focused exclusively on the payments, fraud prevention and risk management sectors. At Glenbrook, Chris works closely with merchants, card networks, service providers, banks and fintechs, and is a regular speaker at major conferences.
Chris Uriarte is a partner at Glenbrook Partners, a global consultancy specializing in payments. He previously served in CTO, CIO and CPO roles at a number of mid-sized and publicly held companies, including American Express, ACI Worldwide, Rent-A-Center Corporation and Aon. His twenty-five-year career has focused exclusively on the payments, fraud prevention and risk management sectors. At Glenbrook, Chris works closely with merchants, card networks, service providers, banks and fintechs, and is a regular speaker at major conferences.
Hosted Roundtables Discussions
Meet the Riskified Product Team
Managing the Danger Zone: How to Streamline Chargeback Management and Recover Revenue
Carra Strautt
Contact Center Manager, TicketNetwork
Carra Straut is the Contact Center Manager at TicketNetwork with over a decade of experience and leadership in the secondary ticket market. Alongside her team, she is focused behind the scenes to ensure a seamless experience and enable a positive lifelong memory for our customers. Loss prevention is a large part of Carra's role and she is always looking to improve and refine the process while collaborating with other large retailers in the ticketing areas. When Carra is not pushing projects and inspiring excellence at TicketNetwork, she is an avid concertgoer, traveler, hiker, and photographer. She also enjoys spending time at home with her family and two dogs in the beautiful state of Tennessee. Carra greatly looks forward to the opportunity to meet and connect with other powerful business professionals and discuss chargeback management in greater depth.
Carra Straut is the Contact Center Manager at TicketNetwork with over a decade of experience and leadership in the secondary ticket market. Alongside her team, she is focused behind the scenes to ensure a seamless experience and enable a positive lifelong memory for our customers. Loss prevention is a large part of Carra's role and she is always looking to improve and refine the process while collaborating with other large retailers in the ticketing areas. When Carra is not pushing projects and inspiring excellence at TicketNetwork, she is an avid concertgoer, traveler, hiker, and photographer. She also enjoys spending time at home with her family and two dogs in the beautiful state of Tennessee. Carra greatly looks forward to the opportunity to meet and connect with other powerful business professionals and discuss chargeback management in greater depth.
Vikas Sukla
Head of Fintech & Loyalty, Wayfair
Director/Head of Fintech & Loyalty Tech at Wayfair. In this role, responsible for building a robust platform for the Payments, Financing, Loyalty and Fraud capabilities and experiences. Before Wayfair, led the Payments Risk platform engineering at Google, protecting Google revenue across all Google paid products from fraud. In the past, significant stints in Google Ads, Billing and News search.
Director/Head of Fintech & Loyalty Tech at Wayfair. In this role, responsible for building a robust platform for the Payments, Financing, Loyalty and Fraud capabilities and experiences. Before Wayfair, led the Payments Risk platform engineering at Google, protecting Google revenue across all Google paid products from fraud. In the past, significant stints in Google Ads, Billing and News search.
Carra Strautt
Contact Center Manager, TicketNetwork
Carra Straut is the Contact Center Manager at TicketNetwork with over a decade of experience and leadership in the secondary ticket market. Alongside her team, she is focused behind the scenes to ensure a seamless experience and enable a positive lifelong memory for our customers. Loss prevention is a large part of Carra's role and she is always looking to improve and refine the process while collaborating with other large retailers in the ticketing areas. When Carra is not pushing projects and inspiring excellence at TicketNetwork, she is an avid concertgoer, traveler, hiker, and photographer. She also enjoys spending time at home with her family and two dogs in the beautiful state of Tennessee. Carra greatly looks forward to the opportunity to meet and connect with other powerful business professionals and discuss chargeback management in greater depth.
Carra Straut is the Contact Center Manager at TicketNetwork with over a decade of experience and leadership in the secondary ticket market. Alongside her team, she is focused behind the scenes to ensure a seamless experience and enable a positive lifelong memory for our customers. Loss prevention is a large part of Carra's role and she is always looking to improve and refine the process while collaborating with other large retailers in the ticketing areas. When Carra is not pushing projects and inspiring excellence at TicketNetwork, she is an avid concertgoer, traveler, hiker, and photographer. She also enjoys spending time at home with her family and two dogs in the beautiful state of Tennessee. Carra greatly looks forward to the opportunity to meet and connect with other powerful business professionals and discuss chargeback management in greater depth.
Vikas Sukla
Head of Fintech & Loyalty, Wayfair
Director/Head of Fintech & Loyalty Tech at Wayfair. In this role, responsible for building a robust platform for the Payments, Financing, Loyalty and Fraud capabilities and experiences. Before Wayfair, led the Payments Risk platform engineering at Google, protecting Google revenue across all Google paid products from fraud. In the past, significant stints in Google Ads, Billing and News search.
Director/Head of Fintech & Loyalty Tech at Wayfair. In this role, responsible for building a robust platform for the Payments, Financing, Loyalty and Fraud capabilities and experiences. Before Wayfair, led the Payments Risk platform engineering at Google, protecting Google revenue across all Google paid products from fraud. In the past, significant stints in Google Ads, Billing and News search.
On the Front Lines of Fraud: Expert Panel
Andreas Zodhiates
Head of Payment Fraud, Booking.com
With over 10 years of experience in the e-commerce trust and fraud space, Andreas has managed global teams across operations, product, engineering, and machine learning. His expertise in fraud prevention while enabling a smooth experience for good users has helped companies like Booking.com, Lyft and Eventbrite grow while building trust with their customers and protecting the bottom line.
With over 10 years of experience in the e-commerce trust and fraud space, Andreas has managed global teams across operations, product, engineering, and machine learning. His expertise in fraud prevention while enabling a smooth experience for good users has helped companies like Booking.com, Lyft and Eventbrite grow while building trust with their customers and protecting the bottom line.
Jamon Whitehead
Cofounder & Principal Consultant, Paladin Fraud Group
With more than 15 years of experience in the CNP payment and risk industry Jamon has a background in strategic and tactical management of the complete payment and transactional risk life-cycle. This includes but is not limited to the technology assessment and implementation, user authentication and trust assessment, risk based data mining, automated and manual review management and chargeback processing and analysis.
With more than 15 years of experience in the CNP payment and risk industry Jamon has a background in strategic and tactical management of the complete payment and transactional risk life-cycle. This includes but is not limited to the technology assessment and implementation, user authentication and trust assessment, risk based data mining, automated and manual review management and chargeback processing and analysis.
Mark Porteous
Sr Director of Safety & Trust, StockX
As the Sr. Director of Safety & Trust, Mark Porteous leads the protection of StockX's global marketplace and customers. As one of the first 60 team members at StockX, Mark has helped build the Marketplace Integrity and Safety & Trust initiatives from the ground up. Mark is a graduate from Michigan State University, who has previously worked for Ritz-Carlton and Marriott International.
As the Sr. Director of Safety & Trust, Mark Porteous leads the protection of StockX's global marketplace and customers. As one of the first 60 team members at StockX, Mark has helped build the Marketplace Integrity and Safety & Trust initiatives from the ground up. Mark is a graduate from Michigan State University, who has previously worked for Ritz-Carlton and Marriott International.
Andreas Zodhiates
Head of Payment Fraud, Booking.com
With over 10 years of experience in the e-commerce trust and fraud space, Andreas has managed global teams across operations, product, engineering, and machine learning. His expertise in fraud prevention while enabling a smooth experience for good users has helped companies like Booking.com, Lyft and Eventbrite grow while building trust with their customers and protecting the bottom line.
With over 10 years of experience in the e-commerce trust and fraud space, Andreas has managed global teams across operations, product, engineering, and machine learning. His expertise in fraud prevention while enabling a smooth experience for good users has helped companies like Booking.com, Lyft and Eventbrite grow while building trust with their customers and protecting the bottom line.
Jamon Whitehead
Cofounder & Principal Consultant, Paladin Fraud Group
With more than 15 years of experience in the CNP payment and risk industry Jamon has a background in strategic and tactical management of the complete payment and transactional risk life-cycle. This includes but is not limited to the technology assessment and implementation, user authentication and trust assessment, risk based data mining, automated and manual review management and chargeback processing and analysis.
With more than 15 years of experience in the CNP payment and risk industry Jamon has a background in strategic and tactical management of the complete payment and transactional risk life-cycle. This includes but is not limited to the technology assessment and implementation, user authentication and trust assessment, risk based data mining, automated and manual review management and chargeback processing and analysis.
Mark Porteous
Sr Director of Safety & Trust, StockX
As the Sr. Director of Safety & Trust, Mark Porteous leads the protection of StockX's global marketplace and customers. As one of the first 60 team members at StockX, Mark has helped build the Marketplace Integrity and Safety & Trust initiatives from the ground up. Mark is a graduate from Michigan State University, who has previously worked for Ritz-Carlton and Marriott International.
As the Sr. Director of Safety & Trust, Mark Porteous leads the protection of StockX's global marketplace and customers. As one of the first 60 team members at StockX, Mark has helped build the Marketplace Integrity and Safety & Trust initiatives from the ground up. Mark is a graduate from Michigan State University, who has previously worked for Ritz-Carlton and Marriott International.
Managing the Danger Zone: How to Streamline Chargeback Management and Recover Revenue
Carra Strautt
Contact Center Manager, TicketNetwork
Carra Straut is the Contact Center Manager at TicketNetwork with over a decade of experience and leadership in the secondary ticket market. Alongside her team, she is focused behind the scenes to ensure a seamless experience and enable a positive lifelong memory for our customers. Loss prevention is a large part of Carra's role and she is always looking to improve and refine the process while collaborating with other large retailers in the ticketing areas. When Carra is not pushing projects and inspiring excellence at TicketNetwork, she is an avid concertgoer, traveler, hiker, and photographer. She also enjoys spending time at home with her family and two dogs in the beautiful state of Tennessee. Carra greatly looks forward to the opportunity to meet and connect with other powerful business professionals and discuss chargeback management in greater depth.
Carra Straut is the Contact Center Manager at TicketNetwork with over a decade of experience and leadership in the secondary ticket market. Alongside her team, she is focused behind the scenes to ensure a seamless experience and enable a positive lifelong memory for our customers. Loss prevention is a large part of Carra's role and she is always looking to improve and refine the process while collaborating with other large retailers in the ticketing areas. When Carra is not pushing projects and inspiring excellence at TicketNetwork, she is an avid concertgoer, traveler, hiker, and photographer. She also enjoys spending time at home with her family and two dogs in the beautiful state of Tennessee. Carra greatly looks forward to the opportunity to meet and connect with other powerful business professionals and discuss chargeback management in greater depth.
Vikas Sukla
Head of Fintech & Loyalty, Wayfair
Director/Head of Fintech & Loyalty Tech at Wayfair. In this role, responsible for building a robust platform for the Payments, Financing, Loyalty and Fraud capabilities and experiences. Before Wayfair, led the Payments Risk platform engineering at Google, protecting Google revenue across all Google paid products from fraud. In the past, significant stints in Google Ads, Billing and News search.
Director/Head of Fintech & Loyalty Tech at Wayfair. In this role, responsible for building a robust platform for the Payments, Financing, Loyalty and Fraud capabilities and experiences. Before Wayfair, led the Payments Risk platform engineering at Google, protecting Google revenue across all Google paid products from fraud. In the past, significant stints in Google Ads, Billing and News search.
Carra Strautt
Contact Center Manager, TicketNetwork
Carra Straut is the Contact Center Manager at TicketNetwork with over a decade of experience and leadership in the secondary ticket market. Alongside her team, she is focused behind the scenes to ensure a seamless experience and enable a positive lifelong memory for our customers. Loss prevention is a large part of Carra's role and she is always looking to improve and refine the process while collaborating with other large retailers in the ticketing areas. When Carra is not pushing projects and inspiring excellence at TicketNetwork, she is an avid concertgoer, traveler, hiker, and photographer. She also enjoys spending time at home with her family and two dogs in the beautiful state of Tennessee. Carra greatly looks forward to the opportunity to meet and connect with other powerful business professionals and discuss chargeback management in greater depth.
Carra Straut is the Contact Center Manager at TicketNetwork with over a decade of experience and leadership in the secondary ticket market. Alongside her team, she is focused behind the scenes to ensure a seamless experience and enable a positive lifelong memory for our customers. Loss prevention is a large part of Carra's role and she is always looking to improve and refine the process while collaborating with other large retailers in the ticketing areas. When Carra is not pushing projects and inspiring excellence at TicketNetwork, she is an avid concertgoer, traveler, hiker, and photographer. She also enjoys spending time at home with her family and two dogs in the beautiful state of Tennessee. Carra greatly looks forward to the opportunity to meet and connect with other powerful business professionals and discuss chargeback management in greater depth.
Vikas Sukla
Head of Fintech & Loyalty, Wayfair
Director/Head of Fintech & Loyalty Tech at Wayfair. In this role, responsible for building a robust platform for the Payments, Financing, Loyalty and Fraud capabilities and experiences. Before Wayfair, led the Payments Risk platform engineering at Google, protecting Google revenue across all Google paid products from fraud. In the past, significant stints in Google Ads, Billing and News search.
Director/Head of Fintech & Loyalty Tech at Wayfair. In this role, responsible for building a robust platform for the Payments, Financing, Loyalty and Fraud capabilities and experiences. Before Wayfair, led the Payments Risk platform engineering at Google, protecting Google revenue across all Google paid products from fraud. In the past, significant stints in Google Ads, Billing and News search.
On the Front Lines of Fraud: Expert Panel
Andreas Zodhiates
Head of Payment Fraud, Booking.com
With over 10 years of experience in the e-commerce trust and fraud space, Andreas has managed global teams across operations, product, engineering, and machine learning. His expertise in fraud prevention while enabling a smooth experience for good users has helped companies like Booking.com, Lyft and Eventbrite grow while building trust with their customers and protecting the bottom line.
With over 10 years of experience in the e-commerce trust and fraud space, Andreas has managed global teams across operations, product, engineering, and machine learning. His expertise in fraud prevention while enabling a smooth experience for good users has helped companies like Booking.com, Lyft and Eventbrite grow while building trust with their customers and protecting the bottom line.
Jamon Whitehead,
Cofounder & Principal Consultant, Paladin Group
With more than 15 years of experience in the CNP payment and risk industry Jamon has a background in strategic and tactical management of the complete payment and transactional risk life-cycle. This includes but is not limited to the technology assessment and implementation, user authentication and trust assessment, risk based data mining, automated and manual review management and chargeback processing and analysis.
With more than 15 years of experience in the CNP payment and risk industry Jamon has a background in strategic and tactical management of the complete payment and transactional risk life-cycle. This includes but is not limited to the technology assessment and implementation, user authentication and trust assessment, risk based data mining, automated and manual review management and chargeback processing and analysis.
Mark Porteous
Sr Director of Safety & Trust, StockX
As the Sr. Director of Safety & Trust, Mark Porteous leads the protection of StockX's global marketplace and customers. As one of the first 60 team members at StockX, Mark has helped build the Marketplace Integrity and Safety & Trust initiatives from the ground up. Mark is a graduate from Michigan State University, who has previously worked for Ritz-Carlton and Marriott International.
As the Sr. Director of Safety & Trust, Mark Porteous leads the protection of StockX's global marketplace and customers. As one of the first 60 team members at StockX, Mark has helped build the Marketplace Integrity and Safety & Trust initiatives from the ground up. Mark is a graduate from Michigan State University, who has previously worked for Ritz-Carlton and Marriott International.
Andreas Zodhiates
Head of Payment Fraud, Booking.com
With over 10 years of experience in the e-commerce trust and fraud space, Andreas has managed global teams across operations, product, engineering, and machine learning. His expertise in fraud prevention while enabling a smooth experience for good users has helped companies like Booking.com, Lyft and Eventbrite grow while building trust with their customers and protecting the bottom line.
With over 10 years of experience in the e-commerce trust and fraud space, Andreas has managed global teams across operations, product, engineering, and machine learning. His expertise in fraud prevention while enabling a smooth experience for good users has helped companies like Booking.com, Lyft and Eventbrite grow while building trust with their customers and protecting the bottom line.
Jamon Whitehead,
Cofounder & Principal Consultant, Paladin Group
With more than 15 years of experience in the CNP payment and risk industry Jamon has a background in strategic and tactical management of the complete payment and transactional risk life-cycle. This includes but is not limited to the technology assessment and implementation, user authentication and trust assessment, risk based data mining, automated and manual review management and chargeback processing and analysis.
With more than 15 years of experience in the CNP payment and risk industry Jamon has a background in strategic and tactical management of the complete payment and transactional risk life-cycle. This includes but is not limited to the technology assessment and implementation, user authentication and trust assessment, risk based data mining, automated and manual review management and chargeback processing and analysis.
Mark Porteous
Sr Director of Safety & Trust, StockX
As the Sr. Director of Safety & Trust, Mark Porteous leads the protection of StockX's global marketplace and customers. As one of the first 60 team members at StockX, Mark has helped build the Marketplace Integrity and Safety & Trust initiatives from the ground up. Mark is a graduate from Michigan State University, who has previously worked for Ritz-Carlton and Marriott International.
As the Sr. Director of Safety & Trust, Mark Porteous leads the protection of StockX's global marketplace and customers. As one of the first 60 team members at StockX, Mark has helped build the Marketplace Integrity and Safety & Trust initiatives from the ground up. Mark is a graduate from Michigan State University, who has previously worked for Ritz-Carlton and Marriott International.
Lost in Conversions: How to Turn Losses into Wins at the Moment of Purchase
Alessandro Bocca
CEO, Axerve
Having completed his Economics and Business degree at the University of Turin and after a professional experience in a business-consulting firm, in 2008 Alessandro Bocca joined the Sella Group, the largest acquirer in Italy for Ecommerce payments, where he managed the online Acquiring business. Alessandro became Head of Acquiring at Banca Sella in 2015, where he was in charge of the definition and implementation of the acquiring strategy and sales development for the card present and card-not-present business. In 2017 he started running the Acceptance business line in Axerve, subsidiary of Fabrick, which provides payment orchestration services, as a payment facilitator and global payment gateway aggregator. CEO of Axerve since 2019, Alessandro is one of the main experts on Ecommerce markets, payments and all aspects of the financial ecosystem.
Having completed his Economics and Business degree at the University of Turin and after a professional experience in a business-consulting firm, in 2008 Alessandro Bocca joined the Sella Group, the largest acquirer in Italy for Ecommerce payments, where he managed the online Acquiring business. Alessandro became Head of Acquiring at Banca Sella in 2015, where he was in charge of the definition and implementation of the acquiring strategy and sales development for the card present and card-not-present business. In 2017 he started running the Acceptance business line in Axerve, subsidiary of Fabrick, which provides payment orchestration services, as a payment facilitator and global payment gateway aggregator. CEO of Axerve since 2019, Alessandro is one of the main experts on Ecommerce markets, payments and all aspects of the financial ecosystem.
Kevin Mayes
Head of Payment Acceptance, Chewy
Leader of Payment Acceptance and Partnerships at Chewy. Bringing 20 years of experience in fraud, banking, fintech and payments with some of the largest banks and companies in the world including Amazon and Bank of America. Founder of Quavo, inc, a fraud and disputes fintech focused on simplifying the chargeback process for issuing banks in the US and Latin America.
Leader of Payment Acceptance and Partnerships at Chewy. Bringing 20 years of experience in fraud, banking, fintech and payments with some of the largest banks and companies in the world including Amazon and Bank of America. Founder of Quavo, inc, a fraud and disputes fintech focused on simplifying the chargeback process for issuing banks in the US and Latin America.
Chris Uriarte
Partner, Glenbrook Partners
Chris Uriarte is a partner at Glenbrook Partners, a global consultancy specializing in payments. He previously served in CTO, CIO and CPO roles at a number of mid-sized and publicly held companies, including American Express, ACI Worldwide, Rent-A-Center Corporation and Aon. His twenty-five-year career has focused exclusively on the payments, fraud prevention and risk management sectors. At Glenbrook, Chris works closely with merchants, card networks, service providers, banks and fintechs, and is a regular speaker at major conferences.
Chris Uriarte is a partner at Glenbrook Partners, a global consultancy specializing in payments. He previously served in CTO, CIO and CPO roles at a number of mid-sized and publicly held companies, including American Express, ACI Worldwide, Rent-A-Center Corporation and Aon. His twenty-five-year career has focused exclusively on the payments, fraud prevention and risk management sectors. At Glenbrook, Chris works closely with merchants, card networks, service providers, banks and fintechs, and is a regular speaker at major conferences.
Alessandro Bocca
CEO, Axerve
Having completed his Economics and Business degree at the University of Turin and after a professional experience in a business-consulting firm, in 2008 Alessandro Bocca joined the Sella Group, the largest acquirer in Italy for Ecommerce payments, where he managed the online Acquiring business. Alessandro became Head of Acquiring at Banca Sella in 2015, where he was in charge of the definition and implementation of the acquiring strategy and sales development for the card present and card-not-present business. In 2017 he started running the Acceptance business line in Axerve, subsidiary of Fabrick, which provides payment orchestration services, as a payment facilitator and global payment gateway aggregator. CEO of Axerve since 2019, Alessandro is one of the main experts on Ecommerce markets, payments and all aspects of the financial ecosystem.
Having completed his Economics and Business degree at the University of Turin and after a professional experience in a business-consulting firm, in 2008 Alessandro Bocca joined the Sella Group, the largest acquirer in Italy for Ecommerce payments, where he managed the online Acquiring business. Alessandro became Head of Acquiring at Banca Sella in 2015, where he was in charge of the definition and implementation of the acquiring strategy and sales development for the card present and card-not-present business. In 2017 he started running the Acceptance business line in Axerve, subsidiary of Fabrick, which provides payment orchestration services, as a payment facilitator and global payment gateway aggregator. CEO of Axerve since 2019, Alessandro is one of the main experts on Ecommerce markets, payments and all aspects of the financial ecosystem.
Kevin Mayes
Head of Payment Acceptance, Chewy
Leader of Payment Acceptance and Partnerships at Chewy. Bringing 20 years of experience in fraud, banking, fintech and payments with some of the largest banks and companies in the world including Amazon and Bank of America. Founder of Quavo, inc, a fraud and disputes fintech focused on simplifying the chargeback process for issuing banks in the US and Latin America.
Leader of Payment Acceptance and Partnerships at Chewy. Bringing 20 years of experience in fraud, banking, fintech and payments with some of the largest banks and companies in the world including Amazon and Bank of America. Founder of Quavo, inc, a fraud and disputes fintech focused on simplifying the chargeback process for issuing banks in the US and Latin America.
Chris Uriarte
Partner, Glenbrook Partners
Chris Uriarte is a partner at Glenbrook Partners, a global consultancy specializing in payments. He previously served in CTO, CIO and CPO roles at a number of mid-sized and publicly held companies, including American Express, ACI Worldwide, Rent-A-Center Corporation and Aon. His twenty-five-year career has focused exclusively on the payments, fraud prevention and risk management sectors. At Glenbrook, Chris works closely with merchants, card networks, service providers, banks and fintechs, and is a regular speaker at major conferences.
Chris Uriarte is a partner at Glenbrook Partners, a global consultancy specializing in payments. He previously served in CTO, CIO and CPO roles at a number of mid-sized and publicly held companies, including American Express, ACI Worldwide, Rent-A-Center Corporation and Aon. His twenty-five-year career has focused exclusively on the payments, fraud prevention and risk management sectors. At Glenbrook, Chris works closely with merchants, card networks, service providers, banks and fintechs, and is a regular speaker at major conferences.
The Evolving Ecommerce Investment Landscape: A Fireside Chat with Tanzeen Syed from General Atlantic
Tanzeen Syed
Managing Director, General Atlantic
Tanzeen Syed in Managing Director at General Atlantic and focuses on investments in the firm's Technology sector. He rejoined General Atlantic in 2018 after working at the firm from 2006 to 2013. Prior to rejoining General Atlantic, Tanzeen was a Director at Temasek, where he led U.S. technology growth investments, and prior to that, he was Vice President at Great Hill Partners, where he focused on internet and software growth investing.
Tanzeen Syed in Managing Director at General Atlantic and focuses on investments in the firm's Technology sector. He rejoined General Atlantic in 2018 after working at the firm from 2006 to 2013. Prior to rejoining General Atlantic, Tanzeen was a Director at Temasek, where he led U.S. technology growth investments, and prior to that, he was Vice President at Great Hill Partners, where he focused on internet and software growth investing.
Eido Gal
CEO & Cofounder, Riskified
Eido Gal determines company strategy and oversees all aspects of the business. Since co-founding Riskified with Assaf Feldman in 2013, Gal has shepherded its growth into a publicly-traded company (NYSE: RSKD) that drives innovation and measurable business impact for hundreds of the world’s most recognizable merchant brands.
Eido Gal determines company strategy and oversees all aspects of the business. Since co-founding Riskified with Assaf Feldman in 2013, Gal has shepherded its growth into a publicly-traded company (NYSE: RSKD) that drives innovation and measurable business impact for hundreds of the world’s most recognizable merchant brands.
Tanzeen Syed
Managing Director, General Atlantic
Tanzeen Syed in Managing Director at General Atlantic and focuses on investments in the firm's Technology sector. He rejoined General Atlantic in 2018 after working at the firm from 2006 to 2013. Prior to rejoining General Atlantic, Tanzeen was a Director at Temasek, where he led U.S. technology growth investments, and prior to that, he was Vice President at Great Hill Partners, where he focused on internet and software growth investing.
Tanzeen Syed in Managing Director at General Atlantic and focuses on investments in the firm's Technology sector. He rejoined General Atlantic in 2018 after working at the firm from 2006 to 2013. Prior to rejoining General Atlantic, Tanzeen was a Director at Temasek, where he led U.S. technology growth investments, and prior to that, he was Vice President at Great Hill Partners, where he focused on internet and software growth investing.
Eido Gal
CEO & Cofounder, Riskified
Eido Gal determines company strategy and oversees all aspects of the business. Since co-founding Riskified with Assaf Feldman in 2013, Gal has shepherded its growth into a publicly-traded company (NYSE: RSKD) that drives innovation and measurable business impact for hundreds of the world’s most recognizable merchant brands.
Eido Gal determines company strategy and oversees all aspects of the business. Since co-founding Riskified with Assaf Feldman in 2013, Gal has shepherded its growth into a publicly-traded company (NYSE: RSKD) that drives innovation and measurable business impact for hundreds of the world’s most recognizable merchant brands.