Ensuring policy protection
for trusted customers

Keep your operations efficient and customers happy by leveraging advanced digital security solutions that detect abuse before it affects your bottom line.

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Join top merchants using expert dispute resolution services

Maximise policy savings

Protect your generous policies and returns management from serial abusers..before abuse even starts. Reduce losses and invest more in your best customers.

20% average savings in refund and return expenses
54% decrease in non-fraud chargebacks

Resolve claims faster

Instantly differentiate loyal customers from bad actors using ecommerce fraud management and fraud protection technology. Respond more swiftly with decisions that save you time and money.

2-5X quicker customer response time

Win more loyalty… and sales

Deliver faster, more flexible return experiences with Riskifed Dynamic Returns that adapt return experiences in real time, rewarding trusted customers while keeping abuse in check.

2X higher repurchase rate for customers with claims

+30 points increase in customer satisfaction

Boost promo ROI

Promo abuse eats at the budget you allocate for attracting new customers and retaining your loyal ones. By leveraging advanced digital security and fraud protection technology, Policy Protect prevents promo abusers from reusing coupons and referral programs, so you get the most out of your investment.

Abuse prevention, without guesswork

Uncover true abuse history

Gain confidence with advanced identity clustering and network-wide insights that reveal true abuse histories in real time, helping you reward loyal customers and stop repeat offenders.

Stop abuse proactively

Our predictive engine leverages fraud protection technology to prevent abuse at the first attempt, securing every transaction at checkout and claim.

Tailor your own policies

With Decision Studio, adapt your returns management and return policy strategies on the fly, ensuring they remain effective and responsive.

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Frequently Asked Questions

What is Policy Protect?

Policy Protect is a fraud protection solution designed to detect and prevent unprofitable ecommerce policy abuse that impacts refunds, returns, promotions, and resellers.

How does Policy Protect work?

Policy Protect uses machine learning to show merchants in real-time which orders, claims, and customers are trustworthy and profitable—and which ones are not. Powered by our proprietary engine that forms identity clusters from billions of accounts, behaviours, and transactions across our global merchant network, the solution enables merchants to analyse, investigate, and interact with customers on an identity-based level.

Is Riskified integrated with Shopify?

Yes, Riskified is a certified Shopify Plus partner with a seamless plug-and-play integration available through our Shopify App Store plugin. Our solutions help Shopify merchants prevent fraud, minimize policy abuse, and drive sustainable growth – all without technical debt or costly onboarding complications.