Stop Policy Abuse, Reward Customers
Offer loyal customers the perks and shopping experience they deserve.
Identity linking reveals which refund claims to honor
Phony ‘Item not received’ claims can cost you millions every year. Policy Protect uncovers users’ true claims history, so you can tell good customers from pattern abusers.
Easily enforce per-customer item limits
Abusers use fake accounts and bots to clean out inventory. Our solution prevents this behavior, to ensure your product launches and sales are the brand-boosting events they should be.
Boost your marketing ROI
Rewards abuse eats into the budget you’ve allocated for good customers. Prevent abusers from gaming your coupon and referral programs.
Abuse Prevention Shouldn’t Require Guesswork
We work with you to optimize policies
We backtest policies against your store’s history to find a strong policy that weighs a user’s abuse history, lifetime spend, the value of the claim or coupon, and much more.
Clarity about a shopper’s true abuse history
Is this the first time a customer has filed an INR claim or is this just a new account for a repeat abuser? Leveraging the smart linking technology perfected for our flagship Chargeback Guarantee product, we deliver a clear abuse/not abuse indication.
Automate responses, cut operational costs
Other solutions require your team to actively manage policy rules, or make a decision on the spot. Our decisions can be integrated to your responses via API, so abusers are refused instantly anywhere along the shopping journey.
Our partnership with Riskified is the perfect example of a positive business case: the approval rate went up, chargebacks have drastically gone down, and we can now safely pursue our global growth strategy with confidence.
We saw results from our new investments quickly. With Riskified, the customer experience in new markets was made frictionless.
We have reduced operational costs, have a holistic view of where our fraud is and more time to focus on increasing sales… You have to find a solution that helps you stay competitive.
We care about our customers, we care about giving them a seamless experience when they want to pay. It was very important for us to build a strategy to recover declines, like we did with Riskified.
It was a no-brainer for a technology-ﬁrst and customer-centric company like ours to partner with Riskiﬁed… Deco not only helps us to maximize revenue but also further elevates the service experience for REVOLVE customers.
Protect your store from abuse
Speak to a product expert about how to prevent policy abuse without negatively impacting customer experience.Get started