Reward the right customers

Speed up support, win loyalty, and block abuse to deliver better service for less spend.

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Join global category leaders eliminating friction with us

See our customers

Maximize policy savings

Protect your generous policies from serial abusers…before abuse even starts. Cut losses and invest more in your best customers.

20% average savings in refund and return costs
54% reduction in non-fraud chargebacks

Resolve claims faster

Instantly sort good customers from bad actors. Respond faster with decisions that save you time and money.

2-5X faster customer response time

Win more loyalty… and sales

Treat your best customers even better. Confidently identify your most valuable customers to build loyalty, avoid insults, and ensure your products reach the right hands.

2X higher repurchase rate for customers with claims

Boost promo ROI

Promo abuse eats at the budget you allocate for attracting new customers and retaining your loyal ones. Policy Protect prevents promo abusers from reusing coupons and referral programs, so you get the most out of your investment.

Omnichannel Protection

Riskified and Appriss Retail unite to set a new standard in omnichannel fraud and abuse protection. Combining online abuse and fraud detection with in-store returns expertise, this partnership gives merchants a 360° view of customer behavior to protect revenue and close policy gaps.

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Abuse prevention, without the guesswork

Uncover true abuse history

Gain confidence with advanced identity clustering and network-wide insights that reveal true abuse histories in real time, helping you reward loyal customers and stop repeat offenders.

Stop abuse proactively

Don’t wait to get burned. Our predictive engine is trained to help stop abuse at first attempt, securing every transaction at checkout and claim.

Tailor your own policies

Adapt on the fly. Decision Studio empowers you to fine-tune policies in real time, ensuring your strategies stay effective and responsive.

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FAQ

What is Policy Protect?

Policy Protect is a solution designed to detect and prevent unprofitable ecommerce policy abuse that impacts refunds, returns, promotions, and resellers.

How does Policy Protect work?

Policy Protect uses machine learning to show merchants in real-time which orders, claims, and customers are trustworthy and profitable—and which ones aren’t. Powered by our proprietary engine that forms identity clusters from billions of accounts, behaviors, and transactions across our global merchant network, the solution enables merchants to analyze, investigate, and interact with customers on an identity-based level.

Is Riskified integrated with Shopify?

Yes, Riskified is a certified Shopify Plus partner with a seamless plug-and-play integration available through our Shopify App Store plug-in. Our solutions help Shopify merchants prevent fraud, minimize policy abuse, and drive sustainable growth – all without technical debt or costly onboarding complications.