Policy Protect Policy Protect
Stop Policy Abuse, Reward Loyalty

Offer an excellent shopping experience while preventing refund, promo, and reseller abuse.

Join global category leaders eliminating friction with us

See our customers

Reveal the true identity behind each refund claim

Phony item not received (INR) claims and return scams can cost you millions. Policy Protect detects the true identity and abuse history behind each claim, so you can offer rewarding policies to loyal customers while blocking systematic abusers.

Block resellers from hoarding limited items

Unauthorized resellers use fake accounts and bots to clean out inventory, keeping it away from loyal customers. Policy Protect detects them in real-time to secure your stock, brand, and revenue.

Boost your promotions ROI

Promo abuse eats at the budget you allocate for attracting new customers and retaining your loyal ones. Policy Protect prevents promo abusers from reusing coupons and referral programs, so you get the most out of your investment.

Abuse Prevention Shouldn’t Require Guesswork

Uncover shoppers’ true abuse history

Is this the first time the customer has filed an INR claim, or is this just a new account for a repeat abuser? We leverage our identity-based clustering capabilities to accurately pinpoint abusers in real-time and distinguish them from loyal customers.

Optimize your policies

We reveal the true abuse patterns and lifetime value of your customers. Our experts work with you to backtest granular policies against your store’s history to eliminate the policy guessing game and optimize your profitability on an identity-based level.

Automate responses, cut operational costs

Others may require you to actively test multiple rules or make uneducated decisions based on the likelihood of risk. Our identity-based decisions allow you to instantly detect and prevent abuse without risking loyal customers’ experience.

Protect your store from abuse

Speak to a product expert about how to prevent policy abuse without negatively impacting customer experience.

Get started