Omnichannel shopping flows are widely recognized as the keystone of a good customer experience. Merchants understand that the ability to decide where, when, and how to start and end a shopping journey has become a common customer expectation. So common, in fact, that failing to cater to it can push customers to the competition. But […]
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The Full Cart: Refining Your Omni-channel Strategy? Look to Your PSP
Account Protection
Stopping Account Takeovers in the Sharing Economy
Around 111 million consumers use some type of peer-to-peer sharing platform. From ridesharing services like Uber and Lyft to talent platforms like Fiverr, the sharing economy is ubiquitous. Unfortunately, their popularity is not limited to good customers, but increasingly to bad actors as well. And many sharing economy platforms lack sufficient verification processes, so fraudsters […]
Account Protection
The Login Dilemma: Shopping in the Age of Account Takeover
When we assess the potential damage of online fraud, there is the standard card not present (CNP) fraud, and then there are account takeovers (ATOs). When fraudsters gain access to your customers’ accounts, they obtain valuable information, and the fraudulent transactions they go on to commit are much harder to detect and stop. ATOs hurt […]
Fraud Prevention
How the Fashion Industry Can Stay Resilient in 2020
While analysts expected fashion growth to slow down in 2020, none could have predicted a disruption that would contract the industry’s global revenue by nearly 30%. Store closures and shifts in consumer priorities impacted this decline, but eCommerce offers a lifeline for merchants looking to recoup lost revenue. Fashion retailers and brands must adjust their […]
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The Full Cart: What to Seek in a New Fraud Prevention Solution
When merchants are shopping for a new fraud prevention solution, the questions that come up most revolve around costs and bottom-lines: can this service reduce my chargeback problem? Can it help increase my transaction approval rate? And, of course, how much will it cost? While these are all fundamental questions, according to Raz Vicerabin, Riskified’s […]
eCommerce Expansion
European eCommerce: Promoting Resilience in a Disrupted Market
European eCommerce began 2020 poised for continued accelerated growth – and then the pandemic hit, thrusting eCommerce into the spotlight. Now more than ever is the time for merchants operating in Europe to meet customers’ increasingly sophisticated expectations, and provide a consistent experience across channels and borders. Our European eCommerce Report, Promoting Resilience in a […]