Almost a month has passed since the September 14 PSD2 deadline. But as we know, a lack of market readiness has meant that the new legislation may not be enforced consistently across Europe until December 2020. In this post, I will go through some of the key steps online businesses should be taking to ensure […]
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Customer Experience
3 Ways to Maintain Control of Customer Experience (and Revenue) Under PSD2
News and insights
How to Meet New Chargeback Thresholds Without Losing Customers
Visa and Mastercard are trending now in the eCommerce and payment world. Why? Starting this October, they both will introduce new, lower thresholds to their fraud and chargeback programs. In this blog I’ll address the impact of this change and explain how stringent thresholds may result in reluctance to take on the risks needed to […]
Customer Experience
What Merchants Should Know When Considering 3D Secure 2.0
3D Secure or 3-D Secure? 3D Secure 1.0. or 3D Secure 2.0? 3DS or EMV 3DS? The alphabet soup of payment authentication protocols has been more visible in the press and general eCommerce and payments buzz lately. Why? Because the latest update of a decades-old card-not-present payment authentication protocol launched earlier this year. Plus, PSD2 […]
Fraud Prevention
Welcome to the new Riskified.com
Riskified has a new look these days. That’s for many good (revenue-boosting) reasons.
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Customer Experience
Protecting Revenue Under PSD2: Navigating a New Payment Ecosystem
The motives behind PSD2 are, on the whole, quite positive: protecting online businesses and consumers, while driving competition in the European payments industry. But while the exact implications of this regulation for merchants remain to be seen, it is already apparent that its execution may not be as fruitful as intended. It’s no secret that […]
Customer Experience
When eCommerce Fraud Management Goes Wrong and Consumers Take to Social Media
Everything was perfect. An artful balance of targeted ads and endorsements by a handful of key influencers. A centrally located pop-up showroom powered by the latest technologies to pull data collected from customers online to use in store. The impeccably timed 10% discount offer via an email marketing campaign that led to the conversion: the […]