Human + machine: Winning chargeback management in 2024

Fraud managers and analysts know how much work it can take to win a chargeback dispute. In addition to curating evidence, analysts spend their time manually consolidating and organizing data, divvying up work, formatting and submitting evidence, and tracking status. And when you want to track overall program performance, there’s more manual work ahead of … Continued

Riskified Cares nurtured solace, solidarity, and social good in 2023

As we reflect on the past year here at Riskified, it’s important to not only celebrate our accomplishments but also to acknowledge the challenges we encountered. For all of us connected to Riskified Cares, our Corporate Social Responsibility (CSR) initiative, global uncertainty shaped our work in 2023. We particularly felt the reverberations of civil upheaval … Continued

Three remedies for fraud teams facing a big holiday hangover

Across the ecommerce organization, from marketers to webmasters, the post-holiday period brings high-fives and sweet relief. Everyone gets to recover a bit after the insanity of the Q4 shopping season.  Everyone except for fraud managers, that is. In the fraud prevention world, insanity season is just beginning. There’s a deluge of returns and the potential … Continued

Dialing in on policy abuse to protect customers and profits

Ecommerce policy abuse presents a $100 billion catch-22 for merchants. In a survey of 300+ merchants globally, the vast majority of respondents reported they can’t compete without offering generous policies and promotions — yet those same generous policies invite costly abuse.  The key challenge in handling policy abuse is identifying the “who” behind the order … Continued

Policy Abuse Is Not a Policy Problem, It's a Data Problem

What’s the biggest barrier to fighting returns abuse? Is it too-lenient policies? Last-mile delivery issues? Slow claims reviews? In Policy Abuse and Its Impact on Merchants, a new survey of more than 300 global ecommerce merchants by World Business Research (WBR), respondents pointed to a number of challenges:  One of the biggest problems isn’t the … Continued