“The customer is always right” is a timeless tenet of customer service policies. Even though we all know that not every customer is right all the time, we understand that this phrase is meant to work towards the key to merchant success: customer satisfaction and loyalty. Keeping customers coming back for more establishes a strong […]
What’s old always seems to become new again, even within the payment landscape. ACH, or automated clearing house, an old-school payment method you probably associate with your monthly paychecks, is having a moment in eCommerce. The National Automated Clearing House Association (NACHA) created this network in the 1970s to connect all US banks and enable […]
Friendly fraud, policy fraud, and account takeover attacks are becoming more and more prevalent in recent years, and merchants are rightly worried. But the increase in “alternative” fraud methods shouldn’t distract merchants from what is likely to remain eCommerce’s main threat for many years to come: credit card breaches and its consequences, card-not-present (CNP) fraud. […]
First-time customers are a growth engine and factor into calculating growth and revenue forecasts. But what happens when these customers are not actually new?
As the evolution of payment digitization and tokenization speeds up, an even greater shift is prompting a big change within the global payments industry. More card users than ever, and more issuers entering the space, have led to a shortage of bank identification numbers (BIN), which help identify the geographical location, type, and brand of […]
Marketplace fraud teams are actively working to protect against known and emerging types of fraud, but some fraud tactics aren’t as clear-cut.
In the eCommerce world as in life, Q4–the “golden quarter”, as it’s often known–is responsible for about a third of merchants’ annual revenue, with a steep increase in sales and an influx of new customers. But after every high comes the hangover, with an overwhelming flood of remorseful buyers, conniving resellers, and just plain opportunists. […]
A recent study projects global airline revenue will reach $458 billion in 2022, and while it might be difficult to predict with certainty how the industry will evolve and recover in the near future, what we can clearly see is its resilience. Industry leaders, such as our valued partner International Air Transport Association (IATA), are […]
Riskified’s guide on how retailers can future-proof against the holiday season’s downfalls and leverage this period as part of their full-year growth strategy.