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What’s the biggest barrier to fighting returns abuse? Is it too-lenient policies? Last-mile delivery issues? Slow claims reviews? In Policy Abuse and Its Impact on Merchants, a new survey of more than 300 global ecommerce merchants by World Business Research (WBR), respondents pointed to a number of challenges: One of the biggest problems isn’t the … Continued
Airlines have plenty of reason to celebrate this summer — travel continues to rebound, including a record-setting Memorial Day weekend in the United States. Riskified data confirms the trend, showing an overall 40% year-on-year growth in travel transaction volume for the first quarter of 2023. Fraud, however, has also bounced back, largely tracking the increase … Continued
Customers have been trained to expect an easy and lenient return and refund experience — and merchants consider their generous policies an essential part of doing business. Unfortunately, those policies also make merchants vulnerable to policy abuse that can be extremely costly. To identify policy abuse, merchants have to put in significant time and effort … Continued
Brands looking to establish long-term loyalty take a strategic approach with college students — the thinking goes like this: if you establish a relationship during those cash-strapped college days, you may gain a high-earning customer for life. College students are not just a future market, they are also valuable right now, especially during the back-to-school … Continued
Ever heard of the Australia Payments Network (AusPayNet) CNP Fraud Mitigation Framework? If not, you’re not alone. And you’re fortunate. Merchants taking card-not-present (CNP) payments in Australia often learn the hard way about this fraud-reduction program when they get dinged for excessive chargebacks by the Australian Payments Network (AusPayNet). How do we know? Because they … Continued
Crime pays (a lot), according to Riskified data. Our recent analysis on how fraudsters make money shows it takes just 90 minutes of work per week for them to reap returns from malicious activity — and with a $30k weekly investment, fraudsters can generate more than $50k in weekly revenue. Despite this easy payday, there’s … Continued
What fashion items are most popular with online thieves? Riskified’s annual analysis of fraud trends across the fashion industry reveals that sneakers are by far the most susceptible and far more at risk than even electronics or jewelry. The analysis focused specifically on the subcategories of low- to mid-range fashion, sneakers, and high-end fashion and … Continued
Effective April 2023, Visa is launching the Compelling Evidence (CE) 3.0 program to update compelling evidence requirements for fraud category chargebacks. While the new framework is designed to help merchants fight friendly fraud, there are concerns about how it will impact the broader chargeback dispute ecosystem. Visa has assured merchants that if they can provide … Continued
May 11, 1997, was a watershed moment. Gary Kasparov, then the no. 1 ranked chess player in the world, lost a match in under 20 moves to IBM’s supercomputer Deep Blue. Despite a temporary rally, the match ended with a 3.5-2.5 win to the machine, reversing Kasparov’s triumph just 15 months earlier. The famous match … Continued