Policy Abuse Is Not a Policy Problem, It's a Data Problem

What’s the biggest barrier to fighting returns abuse? Is it too-lenient policies? Last-mile delivery issues? Slow claims reviews? In Policy Abuse and Its Impact on Merchants, a new survey of more than 300 global ecommerce merchants by World Business Research (WBR), respondents pointed to a number of challenges:  One of the biggest problems isn’t the … Continued

New Research Shows Why Fraudsters Love Your Manual Review of Returns

Customers have been trained to expect an easy and lenient return and refund experience — and merchants consider their generous policies an essential part of doing business. Unfortunately, those policies also make merchants vulnerable to policy abuse that can be extremely costly.  To identify policy abuse, merchants have to put in significant time and effort … Continued

AusPayNet: 6 Surprising Things Every Merchant Needs to Know About Its CNP Fraud Mitigation Framework

Ever heard of the Australia Payments Network (AusPayNet) CNP Fraud Mitigation Framework? If not, you’re not alone. And you’re fortunate. Merchants taking card-not-present (CNP) payments in Australia often learn the hard way about this fraud-reduction program when they get dinged for excessive chargebacks by the Australian Payments Network (AusPayNet). How do we know? Because they … Continued

Updates to Visa Compelling Evidence: What to Know about CE 3.0

Effective April 2023, Visa is launching the Compelling Evidence (CE) 3.0 program to update compelling evidence requirements for fraud category chargebacks. While the new framework is designed to help merchants fight friendly fraud, there are concerns about how it will impact the broader chargeback dispute ecosystem. Visa has assured merchants that if they can provide … Continued