At Riskified, we use the term ‘liar-buyer’ to describe a case of friendly fraud that occurs when a cardholder knowingly takes advantage of the chargeback process. But what makes shoppers turn to this?
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Product & Technology
A Tale of Liar-Buyer Chargebacks: Recoup Lost Revenue and Protect Your Brand
News and insights
Survey Reveals PSD2 Awareness Gap Between Retailers and Shoppers
Riskified has announced a new European-wide study revealing a staggering disparity between retailers’ and online shoppers’ awareness of the Payment Services Directive 2 (PSD2). The survey of 2,000 consumers and 200 retailers, with respondents evenly split across the UK, Germany, France, and Spain, found that nine out of ten retailers (88%) believe consumers are ‘somewhat’ […]
Customer Experience
3 Ways to Maintain Control of Customer Experience (and Revenue) Under PSD2
Almost a month has passed since the September 14 PSD2 deadline. But as we know, a lack of market readiness has meant that the new legislation may not be enforced consistently across Europe until December 2020. In this post, I will go through some of the key steps online businesses should be taking to ensure […]
News and insights
Meeting Chargeback Thresholds Without Losing Customers
Visa and Mastercard are trending now in the eCommerce and payment world. Why? Starting this October, they both will introduce new, lower thresholds to their fraud and chargeback programs. In this blog I’ll address the impact of this change and explain how stringent thresholds may result in reluctance to take on the risks needed to […]
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Customer Experience
Considering 3D Secure 2.0? What Merchants Need To Know
3D Secure or 3-D Secure? 3D Secure 1.0. or 3D Secure 2.0? 3DS or EMV 3DS? The alphabet soup of payment authentication protocols has been more visible in the press and general eCommerce and payments buzz lately. Why? Because the latest update of a decades-old card-not-present payment authentication protocol launched earlier this year. Plus, PSD2 […]
Fraud Prevention
Welcome to the new Riskified.com
Riskified has a new look these days. That’s for many good (revenue-boosting) reasons.