Agenda

Digital commerce is entering a new era where intelligence must move faster than fraud and operate across the entire customer journey, not just at checkout.

In this opening keynote, Riskified leadership will unveil how AI-driven behavioral intelligence and pre-checkout innovations are transforming fraud management from point-in-time decisions into continuous, autonomous protection. Attendees will see how network-wide intelligence, real-time decisioning, and explainable AI come together to stop fraud earlier, approve more good customers, and deliver measurable business impact, while previewing Riskified’s vision for the future of agentic commerce and enterprise growth.

This Innovation Showcase brings Intelligence in Motion to life through live, guided demos from Riskified Product Managers. Attendees will see how AI-driven decisions operate across the commerce journey, from pre-checkout behavioral intelligence to real-time approvals, policy controls, and post-transaction protection. The session highlights how network intelligence, explainable AI, and adaptive decisioning work together to stop fraud earlier, reduce friction for good customers, and drive measurable business impact.

Modern fraud has fundamentally changed: it is now identity-driven, coordinated, and designed to look exactly like legitimate customer behavior. With Gen AI collapsing the barrier to entry, sophisticated attacks are accelerating, making single-merchant, transaction-level systems obsolete and already too late. This session proves why you must shift your focus entirely. Learn how the combination of massive network scale, dynamic behavioral analysis, and cross-identity relationships allows you to predict and block fraud, account takeovers, and claims abuse before transactions begin, ensuring you confidently reward loyal customers and preserve revenue.

In 2025, agentic commerce rewrote the rules of online shopping and, in the process, opened up new discussions regarding risk and liability. Between breakneck AI innovation, consumer Gen AI adoption, and AI-spurred transactions, agentic commerce has definitively entered the chat. But this huge opportunity also poses a critical question: is AI-driven shopping putting merchants at risk? The discussion will examine how agentic commerce is transforming online payments and changing the risk, liability, and conversion playbooks in the process.

For years, Customer Experience (CX) leaders have been forced into a compromise: offer instant resolution to loyal customers, or implement rigid hurdles to stop the rising tide of refund and return abuse. While AI has scaled customer service efficiency, it has also inadvertently scaled the opportunity for exploitation through GenAI-enhanced tactics like highly persuasive scripts, synthetic identities and voice spoofing. The missing link? Risk-Aware Identity Intelligence.

Join Maria Vargas (SVP of Member Experiences, Rue Gilt Groupe) and Riskified for an exclusive look at how to move beyond traditional CX automation. We will reveal how graph intelligence helps CSRs instantly distinguish between high-value members and the professional abusers responsible for millions in losses.

Luxury brands face a constant balancing act: stopping fraud and abuse while delivering the seamless, high-touch experience their customers expect. Hear how Loewe reduces false declines, protects high-value orders, and ensures fraud prevention never comes at the expense of the luxury client journey.

Luxury brands face a constant balancing act: stopping fraud and abuse while delivering the seamless, high-touch experience their customers expect. In this session, Dior’s Ludovic Mezzana shares how the brand reduces false declines, protects high-value orders across complex global markets, and ensures fraud prevention never comes at the expense of the luxury client journey.

Fraudsters are now the most sophisticated early adopters of machine learning and automation, deploying bot frameworks, credential stuffing, and card-testing attacks well before a transaction reaches the point of sale. This session examines how modern travel platforms must shift risk intelligence upstream — leveraging rate limits, pre-authorization logic, and proactive product disabling to structurally break bot profit models. It also tackles the critical but often overlooked role of data precision, such as resolving internal IP anomalies that silently erode machine learning accuracy. Together, these strategies make the case for transforming fraud management from a localized security burden into a continuous, automated trust function across the entire booking journey.

Presented by Riskified, the Titans of Ecommerce Awards recognizes standout individuals who have demonstrated exceptional leadership in combating ecommerce fraud and driving business success.”

High return rates. Serial refund abuse. Peak-season pressure on approval rates. Retail and fashion teams are under constant pressure to stop fraud without alienating their best customers. In this roundtable, peers from leading retail and fashion brands share how they reduce false positives, protect high-value shoppers, and defend margins in an environment of rising returns and increasingly sophisticated abuse. Expect candid discussion on approval rate tradeoffs, identity intelligence that mitigates refund and returns abuse, cross-border risk, and the strategies brands use to build trust while keeping checkout fast and conversion strong across channels and regions.”

Long booking windows, high average order values, and complex refund rules make travel fraud especially costly and highly sensitive to false positives. Airlines and OTAs must stop fraud and friendly fraud without declining legitimate travelers or damaging lifetime value. In this peer-led roundtable, travel leaders share how they balance fraud prevention, approvals, and refund risk across the full booking lifecycle. Expect practical discussion on reducing false positives, managing post-purchase disputes and refunds, and protecting revenue while keeping the customer journey fast, and loyalty high. “

Fast-paced omnichannel fulfillment, from Buy Online, Pick Up In Store (BOPIS) to rapid home delivery, has drastically shortened the window for fraud review. At the same time, high-velocity flash sales and hyped product drops attract aggressive bot networks, promotion abuse, and account takeovers that disrupt the customer experience. In this roundtable, ecommerce and risk leaders from major retail, apparel, and footwear brands will share how they protect inventory, maintain strict security, and ensure seamless checkout experiences during high-demand moments without stalling fulfillment or alienating genuine buyers. Expect open discussion on bot mitigation, handling the risk of instant store pickups, and strategies for maintaining a unified risk posture across digital and physical touchpoints.

Financial transfer providers across remittances, cryptocurrency, money transfer, and precious metals operate in high-volume, high-risk environments where trust is essential. This roundtable brings together industry leaders to discuss how AI, real-time identity intelligence, and strong compliance programs can protect against fraud without adding friction to the customer experience. Drawing on insights from Riskified’s experts, we will examine emerging threats like cash-out fraud, first-time buyer abuse, and fraud-as-a-service. Participants will share practical strategies to reduce friction for legitimate users, navigate complex regulatory requirements, and use machine learning to spot risk across fiat, digital, and commodity currencies. Attendees will leave with actionable ideas to protect growth and strengthen trust as money moves globally at digital speed.”

High-demand ticket drops, secondary market scalping, and sophisticated bot networks put immense pressure on ticketing platforms and event organizers. Balancing the need to block malicious automated traffic while ensuring real fans can secure tickets seamlessly at checkout is a constant challenge. In this roundtable, risk and operations leaders from the live entertainment, sports, and ticketing sectors share how they mitigate ticket hoarding, prevent account takeovers, and curb chargeback fraud. Expect practical discussion on real-time bot detection, managing peak-load checkout pressure, and strategies for protecting brand reputation and fan loyalty in a highly competitive market.