Reward the right customers
Block abuse, win loyalty, and deliver optimized experiences with less work.
Know who you're really dealing with
See who’s behind every interaction, not just what they claim, so you can automatically separate trusted customers from bad actors.
Prevent abuse across the customer journey
From checkout to claims, decisions run automatically: instant approvals, declines, or reviews, with no manual work slowing you down.
Fine-tune every policy, instantly
Build, test, and adjust policies in real time with Decision Studio, and cut the number of rules you manage by up to 90%.
Trusted by global brands to protect policies and customer relationships
Delight customers, not refund or return abusers
Know instantly whether a return or item-never-received (INR) claim is legit — or someone working the system. Catch serial returners and scammers, and give real customers a faster, better experience.
Providing merchants with:
- 2x increase in repurchase rate
- 50% drop in claim rate
Selling on Shopify? We’ve got you covered
Join the merchants already live on Policy Intelligence, with a plug-and-play setup.
Keep your inventory with real customers, not resellers or bots
Resellers don’t just target launch day — they quietly stockpile your bestsellers too. Flexible checkout limits help safeguard inventory, whether for high-demand releases or everyday favorites.
- 9X more inventory reaches actual customers
Keep promo abuse from eating into your revenue
Serial account creators, referral gamers, and coupon stackers all chase the same thing — excessive discounts that quietly erode your margins. Riskified spots and blocks them, so your promos reach the customers they were built for.
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Give your service team the full picture
The same Identity Intelligence behind your policy decisions, built into your customer service CRM. Agents resolve trusted customers instantly and catch risk before it costs you.
- Built into your CSR workflow
- Real-time risk on every request
- One clear signal, no guesswork
Protect your account ecosystem
Block bots, synthetic identities, and multi-account abuse before it ever reaches checkout.
Tools that turn insight into action, fast
Identity Explore shows merchants the true identity behind every account, in real time. Decision Studio turns that insight into action: custom rules, tested and deployed, for every policy decision.
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- $1.5B+ In policy claims reviewed by Riskified
- 5x Decrease in customer response time
- 15x More abuse identified by Riskified
Abuse prevention, without the guesswork
Uncover every shopper’s true identity
Riskified’s Identity Engine clusters accounts, devices, and network history to uncover who’s really behind every transaction or claim — not just the details used in your store, but their history across Riskified’s entire merchant network.
Assess the risk
Dozens of behavioral and network signals — from order patterns to claim history — score the identity in real time, automatically separating trusted shoppers from risky ones, with no manual review needed.
Decide, your way
Get an instant decision, approve, decline, or route to review, and fine-tune your policies in real time with Decision Studio.
Manager of Fraud & Risk Operations, Ring
We prioritize customer satisfaction above all, so we have had to balance that against stopping policy abuse. But with Riskified, we can now selectively prevent abuse while maintaining attractive policies and a positive experience for our good customers.”
Built for how abuse shows up in your industry
Fashion
Returns, wardrobing, and launch-day resellers all hit fashion hard. Use identity to spot patterns, separate real shoppers from abusers, and keep drops fair and returns fast.
Luxury fashion
High-value returns invite fraud and counterfeit swaps that threaten your revenue and brand. Keep inventory with real customers, not resellers.
Electronics
Returns fraud and INR claims both get expensive fast on high-value orders. Catch the pattern before you pay the claim.
Footwear
Bots clear sneaker drops in seconds — and returns fraud follows close behind. Keep launches fair, enforce smart limits, and protect every return, too.
Marketplaces
Every seller adds risk you didn't create. Know who's really transacting across your platform, not just who they claim to be.
Ticketing & Events
Bots can clear ticket inventory in seconds, then resell to eager fans who get turned away at the gate. Block scammers at checkout, reserving tickets for real customers.
Travel
Loyalty points and referral bonuses are bait for multi-account abuse. Keep the rewards with the travelers who actually earned them.
Beauty
Free samples, stacked promos, serial returns — abuse hides in the small stuff. Spot the pattern behind the cover-up.
AI-powered solutions that protect the ecommerce shopping journey
FAQ
What is Policy Intelligence?
Policy Intelligence helps ecommerce merchants detect and respond to abuse across refunds, returns, promotions, item limits, and other customer policies — combining identity and behavioral intelligence with real-time decisions and merchant controls.
What types of policy abuse can Riskified help prevent?
Riskified supports use cases including refund and INR abuse, return abuse, promotion and referral abuse, reseller activity, item-limit abuse, and high-demand product launches.
How does Riskified distinguish abuse from legitimate customer behavior?
Riskified evaluates the identity and behavioral history behind each interaction, not just the account, order, or claim in isolation — using relevant merchant data, connected identities, behavioral patterns, and insights from Riskified’s network.
Can merchants customize their policy strategy?
Yes. Decision Studio enables merchants to combine Riskified’s intelligence with their own business logic, simulate strategy changes, adjust policies, and monitor outcomes.
How does Policy Intelligence affect my legitimate customers?
It works in their favor. Decisions are based on who a customer really is, not blanket rules applied to everyone, so trusted shoppers are never punished for abuse they didn’t commit. Many even get faster, more generous outcomes, like instant refunds, because Policy Intelligence recognizes their good history in real time — keeping them satisfied and shopping with you.
Is Riskified integrated with Shopify?
Yes, Riskified is a certified Shopify Plus partner with a plug-and-play integration, available through the Shopify App Store. Riskified’s solutions help Shopify merchants prevent fraud, minimize policy abuse, and drive sustainable growth, all without technical debt or costly onboarding complications.
Reward the right customers
Let’s explore how Riskified can work for you
