Risky service requests resolved with confidence
Real-time identity risk on every refund and account request. Resolve trusted customers instantly, catch fraud before it costs you.
Deliver great experiences to trusted customers
Give low-risk customers one-call resolution, auto-approvals, and VIP treatment.
Catch serial abusers before they cost you
See past the single transaction. Riskified’s identity graph connects historical transactions, names, emails, addresses, and phone numbers so agents can spot a repeat abuser hiding behind a “new” account.
Give agents one clear risk signal
Replace guesswork with a clear risk category so agents always know when a case needs a closer look.
Used by leading global brands to make the best service decisions
Give every case the right answer, instantly
Riskified analyzes identity, device, and behavioral signals the moment a customer reaches out, returning a clear risk category and event risk score to make the best service decision.
- Real-time risk assessment on every identity making a service request
- Built on the market’s largest ecommerce identity graph
- Flexible categories tuned to your policies, risk appetite, and automated workflows
- $1.5T In transactions received across our global network since inception
- 78% Purchasing customers already had a history on Riskified’s global network
- $1.5B+ In policy claims reviewed by Riskified
Resolve faster, frustrate less
Every service channel, from chat, phone, email, webform, to social, gets the same instant read on who’s behind the request. Smart routing and agent guidance clear the backlog for good customers, so your team can focus attention where it’s actually needed.
- Cut ticket backlog during peak and sale periods
- Reduce unnecessary friction for trusted customers
- Protect customer lifetime value and NPS
Every customer interaction, enriched in real time
The full picture, exactly when you need it
The moment a case opens, every connected account, every signal from across Riskified’s merchant network, and a real-time risk assessment are already in place. Your agents aren’t making decisions in the dark anymore.
The same intelligence on every channel
Chat, email, phone, webform, social messaging, AI chatbot. The moment an interaction becomes a case, the same identity engine provides a risk assessment. One consistent source of truth across your whole service operation.
Instant context for every decision-maker, human or AI
The same identity risk intelligence reaches whoever is making the call. Provide instant context wherever needed: to a live agent handling an escalation, an AI agent resolving a return, or an automated workflow approving a refund.
SVP Member Services, Rue Gilt Groupe
When you know who you’re dealing with, you don’t have to choose between protecting the business and delighting the customer. You can do both.”
AI-powered solutions that protect the ecommerce shopping journey
How identity-based analytics can turn refund decisions into a loyalty engine
- See why 57% of merchants reported more refund abuse in 2024
- Understand why 88% of consumers hesitate to shop with retailers with paid returns
- Find out how identity-based decisions cut claim response time from 9 days to one
Resolve risky service requests with confidence
Let’s explore how Riskified can work for you
