Risk Academy

Your go-to fraud and eCommerce lexicon

Chargebacks 101

Chargebacks 101

Chargeback Insurance for Merchants: What Is It?

Say you own a shop. It is a source of income, but it also opens the door to risks: a fire could break out, or a break-in could happen, or maybe someone will drive through your front window. If this happens, you’ll need to pay a lot of money for repairs. Another risk is a […]

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Chargebacks 101

Chargeback Guarantee Explained

What is a chargeback? Before we jump into the chargeback guarantee discussion, let’s zoom out a bit to chargebacks in general. A chargeback is often the direct outcome of a successful card not present (CNP) fraudulent transaction. It is a reversal of a credit card payment that’s issued directly from the bank, at the request […]

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Chargebacks 101

Chargeback Dispute: What, When, Why, and How

What is a chargeback dispute? A chargeback dispute is a process through which a merchant can combat illegitimate chargeback claims. When a cardholder notices an unauthorized charge on their card, they can notify their card issuer and file for a chargeback, meaning they request a refund directly from the bank rather than the merchant. But […]

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Chargebacks 101

Chargeback Fraud: What it is and How to Prevent it

A credit card chargeback is a process in which a card owner can reclaim money directly from the issuer after disputing a purchase charge; every eCommerce merchant has experienced the challenges that come with it. While this process is in place to protect consumers against fraud, it can also be abused by bad actors. A […]

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Ecommerce Enablement

Ecommerce Enablement

False Declines: An Ecommerce Guide

What is a false decline? A false decline is an online transaction that gets rejected because it is wrongly identified as fraud. It occurs when a merchant is trying to be cautious about fraud, but over-declining good customers comes at a high cost.  Studies show that $331 billion were lost to false declines in 2018 […]

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Ecommerce Enablement

Popular Mcommerce Trends and Why They’re Important

What is mCommerce? Mobile commerce, commonly referred to as mCommerce, is the use of mobile devices to purchase products online. Mcommerce includes various activities such as shopping, online banking, paying bills, and subscribing to platforms.  Mcommerce is growing rapidly, with consumer behaviors and technologies driving new mCommerce trends constantly. An increasing amount of online shoppers […]

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Ecommerce Enablement

PSD2 Explained: A Guide to the (Not So) New Payment Services Directive

The Revised Payment Service Directive, also known as the second Payment Service Directive or PSD2 for short, is a regulation rolled out by the European Union. It is intended to protect consumers by making card-not-present (CNP) payments safer and more secure through Strong Customer Authentication (SCA) and to create a more integrated European payment market […]

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Ecommerce Enablement

Mcommerce: Everything You Should Know

What is mCommerce? Mobile commerce, commonly referred to as mCommerce, is the use of mobile devices to purchase products online. Mcommerce includes everything from shopping, online banking, paying bills, and subscribing to platforms, and has quickly become an important revenue stream for digital shopping.  In the retail world, mCommerce often falls under the umbrella of […]

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Ecommerce Enablement

Ecommerce Fraud: 5 Kinds You Should Know About

What is eCommerce fraud? Ecommerce fraud is considered any type of fraud that occurs on an online shopping platform. The rate of fraud has been at a constant increase since the rise of eCommerce and methods are becoming increasingly more complex.   For merchants, dealing with eCommerce fraud takes significant time and resources, and without proper […]

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Fraud & Risk

Fraud & Risk

A Guide to Fraud Scores & Scoring Models

What is a fraud score? A fraud score acts as a quick indicator of fraud. It’s a high-level interpretation of the level of risk associated with a particular order and helps merchants make a decision on whether to approve, decline, or further review the order. Fraud scores come from scoring models that identify traits and […]

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Fraud & Risk

Return Fraud: What it is, and How to Prevent it

The words “Stop! Thief!” are rarely uttered outside of movies anymore. Of course, it’s not that we don’t still have thieves out there. Theft today is like everything else in the 21st century: It happens faster, can be technologically assisted, and is often invisible.  Return fraud is a good example. The US National Retail Federation […]

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Fraud & Risk

What Is Payment Fraud, and How Do You Prevent it?

Payment fraud is, at its core, a false or illegitimate transaction. Before the internet, payment fraud was typically a simple case of bounced checks or erroneous chargebacks. However, with the advent of eCommerce, it’s become much more complex. Consumers are losing personal identity data and credit card numbers to phishing scams, malware links in text […]

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Fraud & Risk

What You Should Know About Account Takeovers

What is an account takeover? An account takeover, or ATO, is a form of fraud that happens when a bad actor gains unauthorized access to an online store account.  When fraudsters gain access to the online accounts of legitimate customers, they obtain a wealth of high-value information. The fraudulent transactions they are able to commit […]

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Fraud & Risk

Online Gift Card Fraud: Schemes and Prevention

Gift cards are on the rise as a consumer category. Unfortunately, They are also a fraudster’s dream, having topped the list of preferred payment methods by scammers since 2018. According to the US Federal Trade Commission, 1 in 4 Americans who report losing money to fraud lost it via some kind of related scam, and […]

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