Building a more eConfident eCommerce

Building a more eConfident eCommerce

False Declines

False Declines

Merchants who are overly concerned about fraud, decline too many legitimate customers. That means lost revenue and frustrated shoppers who may turn to a competitor.

Account Takeovers

Account Takeovers

When fraudsters gain access to customer accounts using stolen credentials, shoppers lose trust and merchants lose customers.

Payment Failures

Payment Failures

When transactions are rejected, customers often blame merchants. That can result in bad reviews and abandoned carts.

Research

How confident is eCommerce?

In this report:

  • How concerned are customers about eCommerce fraud, and how is it affecting their online shopping habits?
  • How much trust do they have that merchants are protecting them?
  • How is eCommerce fraud impacting merchants’ profitability, and how confident are they in their tools for fighting fraud?
  • How confident are merchants that their customer data is protected?
Read the report