First-party misuse – the fraud formerly known as “friendly”
Merchant Risk Council’s Tracy Kobeda Brown takes a deep dive into one of the most pervasive forms of fraud in ecommerce today

Breaking down first-party misuse
Considered to be one of the most concerning fraud attacks by the world’s largest merchants, first-party misuse has experienced exponential growth in recent years. Hear what is causing it, what merchants are doing about it, and how the industry is responding.

VP, Programs & Tech, Merchant Risk Council
The MRC runs a survey every year on payments and fraud…and for the first time ever, refund and policy abuse has unseated phishing, and first-party misuse has fallen to space number two as the leading threat as it relates to fraud.
Learn how to balance CX approaches with necessary friction, and using data to distinguish good customers from bad actors.
Uncover real-world examples of how AI weaves itself into fraud schemes – and fraud prevention
Find actionable strategies to elevate your chargeback management and recover more revenue.