Can Claude win your chargeback disputes?
What to build with AI, and what else it takes to improve chargeback win rates at scale.
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About this webinar:
Winning one dispute isn’t necessarily hard. Winning hundreds a month, across multiple payment service providers (PSPs), can be quite challenging.
AI and automation help with the volume, but it isn’t set-and-forget. When scheme rules change, and nobody is watching the results, win rates can slip for weeks before anyone notices.
This session will explore:
- How to decide which disputes to fight and which to accept
- What evidence wins a fraud chargeback, and how that changes for a non-fraud claim
- What teams are building with AI, and where in-house tools reach their limits
- When to build in-house and when to buy
- How to show finance what disputes are worth
Speakers
Coby Montoya
Director of Competitive & Market Intelligence, Riskified
Mark Porteous
Principal, Porteous Fraud & Risk Advisory
