From conversion to connection: Rethinking CX and post-purchase
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About this webinar
The customer journey doesn’t end at checkout; loyalty truly begins after order fulfillment. Learn how to tackle fraud and policy abuse while maintaining good CX. Join industry experts from Riverty, Riskified, and The Paypers as they discuss how to transform the post-purchase journey into long-term loyalty.
Topics include:
- Why post-purchase is the new loyalty battleground
- How to reduce churn from delivery delays, disputes, and abuse
- Merchant-first strategies to stay in control beyond checkout
Steven Piet
Product Lead – Checkout Payment Methods at Riverty
Ephy Rinsky
Director of Product Marketing at Riskified
Mélisande Mual
Publisher and Managing Director at The Paypers
A global view of returns, refunds, and exchanges
Explore how leveraging deep data and identity-aware intelligence transforms customer service, and loss prevention.
By integrating Riskified via the Shopify App Store, Ring declines $4M+ in abuse returns that would otherwise have represented pure loss.
