News and insights
To say that 2020 has not been a typical year is both an understatement and a cliché. The past eight months saw COVID-19 change nearly every aspect of our lives, from how we work and study, to our travel, to our social interactions. In retail terms, the pandemic upended consumer behaviors and priorities, making availability, … Continued
Recent months saw the global COVID-19 pandemic completely change the way we live, work, interact, and buy. With the virus expected to be part of our lives for the unforeseeable future, we are looking at a completely different holiday season. For many, Zoom meetups will replace big family gatherings, and an uncertain economic climate will … Continued
With PSD2 enforcement around the corner, we share 7 questions every merchant should be able to answer to make sure they're prepared.
First country in Europe to get hit by the pandemic, Italy is now on the path to normalization. At the peak of the crisis, online sales were a lifeline for the locked-down retail sector with a 90% YoY increase. What are the business lessons we can learn from the eurozone’s third-largest economy and how is … Continued
Gift cards, especially the digital variety, do not have an excellent reputation. While some consumers consider them a rather lazy form of gift-giving, merchants note that at their worst, digital gift cards are a dubious commodity that practically invites fraudulent activity. But this is a different world we live in now, and in this digital-first … Continued
Despite the amount of virtual ink that has been spilled discussing ATOs and their impact in recent years, we found a surprisingly large percentage of merchants aren’t taking them seriously, with 27% of all merchants reporting that they don’t have measures in place to prevent them. That may explain why 35% of merchants report that … Continued
The saying “desperate times call for desperate measures” is believed to have been coined by the ancient Greek physician Hippocrates. The proverb calls for the use of extreme methods to fight acute diseases, but what exactly are appropriate measures when dealing with the fallout from a global pandemic? In the unusual circumstances of the COVID … Continued
When we first analyzed the impact of COVID-19 on eCommerce, it was clear that consumers were behaving differently across geographies. We sought to gain insight on how fraud and shopping behavior shifted across six major markets by looking at data from December through April, to understand how eCommerce has fared as the pandemic drags on. … Continued
While it is still too early to assess the impact the Coronavirus pandemic will have on the LatAm economy, some analysts are forecasting a 5.3% contraction in the regional Gross Domestic Product (GDP). The drop would constitute the largest in its history, and if projections are accurate, unemployment and lower buying power will be inevitable. … Continued
