Policy Abuse and Its Impact on Merchants: Global Benchmarks 2023

Inside this groundbreaking research

Lenient return policies and promos have become the gold standard for merchants that want to acquire loyal customers. But these same strategies have opened them up to rampant policy abuse. In fact, Riskified’s groundbreaking data shows that policy abuse costs merchants even more than chargebacks.

For the first time, get a comprehensive look at the alarming scope of policy abuse related to returns, refunds, promotions, and reseller tactics and how it impacts merchants financially and operationally. The pervasive problem of policy abuse means merchants need to acquire a deep understanding of the problem to be able to take action.