Julia Hallett
Refund abuse is a growing issue that impacts both customer experience and profitability, often falling squarely on your frontline agents. Who, unfortunately, are often not equipped with the necessary tools to take on this policy abuse.
Discover how adaptive fraud prevention and identity-intelligence tools can empower your CS and CX teams to deliver exceptional service, fight refund abuse, and turn interactions into a loyalty driver.
The holiday season is a golden stretch for grocers. From last-minute must-haves to full pantries, the rush is on. Reports show that groceries are among the top spending priorities for consumers this holiday season. With a noticeable shift toward essential goods over discretionary items, shoppers are focusing their budgets on necessities. This trend suggests that … Continued
Back-to-school season often signals the return of jam-packed schedules for many consumers. As the holiday season approaches, those calendars only get busier. One task that time-strapped shoppers are more than happy to delegate? The weekly (or even daily) grocery run. With convenient delivery and pickup options now widely available, there’s no need to roam the … Continued
The Riskified team sat down with Tripster CEO John Johnson for a Q&A to understand Tripster's fraud challenges and how they tackled them.
The global scale and real-time nature of money movement platforms make them both attractive and vulnerable to sophisticated fraud schemes. Fraudsters salivate at the idea of direct access to funds without a physical product to liquidate.
For merchants, agentic shopping isn't a distant possibility; it's an imminent reality that will fundamentally reshape how business is conducted online.
One of the biggest trends in travel fraud this year puts bargain-seeking travellers at the center of a growing dark web industry.
Keep this year’s four-day Prime Day shopping frenzy from becoming a fraud festival against your business.
