Effective April 2023, Visa is launching the Compelling Evidence (CE) 3.0 program to update compelling evidence requirements for fraud category chargebacks. While the new framework is designed to help merchants fight friendly fraud, there are concerns about how it will impact the broader chargeback dispute ecosystem. Visa has assured merchants that if they can provide […]
May 11, 1997, was a watershed moment. Gary Kasparov, then the no. 1 ranked chess player in the world, lost a match in under 20 moves to IBM’s supercomputer Deep Blue. Despite a temporary rally, the match ended with a 3.5-2.5 win to the machine, reversing Kasparov’s triumph just 15 months earlier. The famous match […]
The Chargeback Guarantee model of fraud prevention is preferred by large eCommerce businesses because it leads to consistently wide margins and fraud cost predictability. In our decade of operation, it has been the foundation of thousands of thriving, long-term partnerships. The strength of the model is one reason that each year, 99% of our merchant […]
Return policy abuse is on the rise, but existing fraud prevention tools simply weren’t designed with this challenge in mind—until now. Riskified’s Eyal Elazar, Senior Director of Product Marketing, and Joe Gelman, Product Marketing Manager for Policy Protect, offer their expert advice on how retailers can protect their bottom line and realize the true promise […]
A new survey reveals that consumers are taking advantage of retailers’ policies to obtain goods through fraudulent returns, wardrobing, coupon fraud, and more. In early November 2022, Riskified surveyed 1,000 U.S. eCommerce shoppers about their attitudes toward retail return fraud or policy abuse. Consumers answered if they had ever done any of the following actions […]
With consumer spending remaining solid, the overall forecast for 2022 holiday season shopping will be better than expected. Still, fears of recession and rising inflation amidst supply chain woes weigh heavy on shoppers’ minds. This year, 60% of consumers will rely on gift cards to fill gaps in product availability and combat high prices. But to grow the bottom […]
With the right solution for fraud management, fashion brands can gain an edge in today’s booming industry.
Friendly fraud, policy fraud, and account takeover attacks are becoming more and more prevalent in recent years, and merchants are rightly worried. But the increase in “alternative” fraud methods shouldn’t distract merchants from what is likely to remain eCommerce’s main threat for many years to come: credit card breaches and its consequences, card-not-present (CNP) fraud. […]
First-time customers are a growth engine and factor into calculating growth and revenue forecasts. But what happens when these customers are not actually new?