Fraud Trends

Policy Abuse Is Not a Policy Problem, It's a Data Problem

What’s the biggest barrier to fighting returns abuse? Is it too-lenient policies? Last-mile delivery issues? Slow claims reviews? In Policy Abuse and Its Impact on Merchants, a new survey of more than 300 global ecommerce merchants by World Business Research (WBR), respondents pointed to a number of challenges:  One of the biggest problems isn’t the … Continued

New Research Shows Why Fraudsters Love Your Manual Review of Returns

Customers have been trained to expect an easy and lenient return and refund experience — and merchants consider their generous policies an essential part of doing business. Unfortunately, those policies also make merchants vulnerable to policy abuse that can be extremely costly.  To identify policy abuse, merchants have to put in significant time and effort … Continued

Ecommerce Trends 2023: 4 Things for Merchants to Consider

The world is at a turning point as it exits an era of digital transformation. Ecommerce is still on a growth trajectory and is estimated to reach $8.14 trillion in global revenue by 2026 despite the hits it took in 2022. However, faced with rising energy and goods prices due to rising geopolitical tensions, global … Continued

Empty Boxing Day: the Dark Side of Holiday Shopping

If you had a successful ride on the roller coaster that is the holiday shopping season, your refund policy could soon be coming back to haunt you in the form of empty box scams. Across the board, policy abuse including promo abuse and item-not-received (INR) is on the rise, and merchants have come to expect more … Continued