During Labor Day weekend, air travel hit its highest peak since mid-March. And while this uptick was a hopeful sign for airline revenue, the pandemic is still keeping many travelers away. In this environment, competition is high and airlines are scrambling to win over travelers. Flexible policies have been one way to gain favor with […]
Account Protection
Account Protection
Not OK, Boomer: Dangers Loom as Baby Boomers Flock to eCommerce
When COVID-19 forced us away from public spaces, eCommerce became a lifeline. Many baby boomers, previously steadfast in their preference for the in-store experience, had to quickly adapt to safely procure groceries and other necessities. As social isolation lingered, boomers grew more comfortable with online shopping. Now, having acquired the skill, it is likely that […]
Account Protection
Stopping Account Takeovers in the Sharing Economy
Around 111 million consumers use some type of peer-to-peer sharing platform. From ridesharing services like Uber and Lyft to talent platforms like Fiverr, the sharing economy is ubiquitous. Unfortunately, their popularity is not limited to good customers, but increasingly to bad actors as well. And many sharing economy platforms lack sufficient verification processes, so fraudsters […]
Account Protection
The Login Dilemma: Shopping in the Age of Account Takeover
When we assess the potential damage of online fraud, there is the standard card not present (CNP) fraud, and then there are account takeovers (ATOs). When fraudsters gain access to your customers’ accounts, they obtain valuable information, and the fraudulent transactions they go on to commit are much harder to detect and stop. ATOs hurt […]
Account Protection
Survey Says?! ATOs Are a Major Threat and Many Merchants Are Unprepared
Despite the amount of virtual ink that has been spilled discussing ATOs and their impact in recent years, we found a surprisingly large percentage of merchants aren’t taking them seriously, with 27% of all merchants reporting that they don’t have measures in place to prevent them. That may explain why 35% of merchants report that […]