Brazilian Ticketing Leader Bilheteria Digital Partners with Riskified to Boost Order Approvals and Reduce Fraud

Riskified continues to add to its merchant network in Latin American with Bilheteria Digital, a leading Brazilian ticketing platform for live events

Founded in 2009, Bilheteria Digital started by digitizing paper-based ticket sales. Over 17 years, it has grown into a full-service platform for producers, supporting sales, operations, and audience engagement.

As the business expanded, managing payments risk became more complex. Fraud prevention was previously handled by the acquirer, leaving approval performance as a key challenge. Riskified’s AI-powered platform provided a solution.

“The impact was immediate. We saw a rapid increase in approvals, which had been a main pain point, and our fraud numbers dropped,” said Henrique Feldman, CSO at Bilheteria Digital.

Implementation was collaborative from the start. Bilheteria Digital’s IT and payments teams worked closely with Riskified to monitor sales patterns, transaction peaks, and post-approval chargebacks. Weekly reviews allow the teams to optimize performance by event, region, and audience. “This closeness is what makes all the difference,” said Luana Lorenti, Head of Payments.

The partnership goes beyond technology. “We met Riskified at an industry event, and the first conversation just flowed,” said Guilherme Feldman, CEO. “They build relationships, not just commercial partnerships. The product is truly differentiated. The numbers and results show the real power of Riskified.”

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Riskified brings significant sector expertise to the collaboration, with a merchant network that includes leading ecommerce brands such as Avianca, RedBus, and Reserhub. The partnership with Bilheteria Digital  builds on this foundation and reflects Riskified’s accelerating momentum in the Latin American ecommerce market, supporting brands as they navigate complex regional payment landscapes. 

With Riskified, Bilheteria Digital continues to scale securely, protecting producers and consumers while maximizing legitimate approvals in a competitive and regulated market.