Ecommerce Fraud Guides
Our guides offer actionable advice for preventing eCommerce fraud, avoiding chargebacks, and enhancing the online customer experience. Learn how to streamline fraud detection processes to boost customer satisfaction, reduce false declines, and maximize eCommerce revenue.
5 Legitimate Shoppers You’re Declining
In 2017, the average merchant lost ~4.5% of their revenue to false declines. Who are the people behind these orders, and how can merchants identify and approve them?
Fighting ATO Attacks: Protect Your Brand and Customers
Learn how account takeover (ATO) attacks manifest, and get tips for developing a strategy to detect and prevent them at the point of login
Making Sense of Mismatches
An overview of the various data mismatches that are common in online orders and how to streamline your CNP fraud review process to account for these.
Disputing Chargebacks
This guide provides insights to help online merchants to ace the chargeback dispute process, to ensure no one is taking advantage of your business.
Stopping Mobile Fraud in its Tracks
Over 2 billion smartphone users were expected to make at least one mobile order in 2017. Find out how to effectively distinguish between friend and foe in orders coming in from this channel.
Overcoming fraud in shipping
Learn about the fraud challenges associated with the various shipping methods, and how to manage them with customer experience in mind.