Bolstering the Digital Channel to Power Growth

A Report for Airlines

By Natalia Dinsmore

February 2020

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Inside this report

To maximize success and provide the ultimate customer experience, airlines need to position themselves inline with the latest digital travel trends. From embracing mobile and leveraging data, to expanding to new markets – this report highlights how airlines can gain control of their customer base and encourage traveler loyalty to grow long-term sales.

Table of Contents

Digital Transformation

Expansion and Untapped Markets

Loyalty Programs

Strengthen Your Digital Presence

Strengthen Your Digital Presence

Ensure that your online presence is boosting the customer experience and improving your brand reputation

Build a Loyal Customer Base

Build a Loyal Customer Base

Keep your customers coming back and support long-term growth with an effective loyalty program

Grow Your Flight Network

Grow Your Flight Network

Get insights to help you safely embrace new revenue streams