Chargeback challenges and what you can do about them: Global insights 2024
This research with more than 300 chargeback managers reveals the size of the chargeback challenge, biggest pain points, and more.
March 2024
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Inside this report:
As chargebacks rise, erosion of profits is reaching crisis level for merchants. Riskified partnered with industry advisors Paladin Fraud to interview more than 300 chargeback managers from leading merchants worldwide to discover:
- The size of the chargeback challenge
- How merchants manage chargebacks today
- The biggest pain points in chargeback management
- How merchants can realize a brighter future for chargeback management
01. Key elements to understanding chargeback challenges
02. How managing chargebacks became chaotic for merchants
03. Why chargeback management is so complex
04. Chargeback management transformed — from cost bucket to revenue recovery machine
05. Four ways merchants can improve chargeback management
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