The Risk-Aware CX Revolution: Fast-track trusted customers while preventing fraud and policy abuse
Fast-track trusted customers while preventing fraud and policy abuse
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About the webinar
As AI scales customer service capabilities, it also scales the opportunity for exploitation. Returns abuse and refund fraud are leaking revenue, yet overly strict controls risk alienating your most valuable shoppers.
The missing link in this equation is identity.
This session will explore:
- How to empower frontline teams with real-time identity intelligence for confident, immediate decisions.
- How to eliminate friction by creating secure, automated “green lanes” for trusted customers.
- Protecting the bottom line by stopping policy abuse without compromising the customer experience.
Maria Vargas
Senior Vice President Member Services, Rue Gilt Groupe
Jeff Otto
CMO, Riskified
Inbal Cooper
Product Marketing Manager, Riskified
By integrating Riskified via the Shopify app store, Simba Sleep prevented 200 bps in fraud losses while maintaining a 99% order approval rate.
Addressing return policy abuse is a top priority for merchants to protect their brand, CX, and revenue. Get insights from experts at Riskified and Forrester.
By integrating Riskified via the Shopify app store, Lorna Jane cut fraud costs and lifted order conversions.
