Unraveling Policy Abuse: Global Merchant Trends and Solutions
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About this webinar
The escalating problem of ecommerce policy abuse is proving to be a complex and costly issue to solve. If unaddressed, policy abuse can seriously threaten merchants’ profitability and the customer experience. How can merchants address this pain point while preserving the digital customer buying journey and protecting the bottom line?
Christopher Rand, Industry Analyst at WBR Insights, joins Jeff Otto, Riskified’s Chief Marketing Officer, to discuss this urgent pain point and highlight key findings from our upcoming research report, Unraveling Policy Abuse: Global Merchant Trends and Solutions. Armed with these insights, merchants will gain practical advice on:
- Balancing customer insult rate against the significant costs of policy abuse
- Applying machine learning to evaluate risks and distinguish between good customers and serial abusers
- Measuring the business impact of solving policy abuse and fraud
Christopher Rand
Industry Analyst, WBR Insights
Jeff Otto
Chief Marketing Officer, Riskified
IDC’s Spotlight serves as a guide to confidently combatting eCommerce policy abuse and offering generous policies for loyal customers.
Existing fraud prevention tools weren't designed to tackle return policy abuse—until now. Get advice from Riskified experts on protecting CX and profitability.
Check out the podcast and transcript for actionable takeaways on handling on your policy challenges.