The Risk-Aware CX Revolution
Fast-track trusted customers while preventing fraud and policy abuse
Thursday April 23, 2026
10:00am EST
About this webinar
For years, Customer Experience (CX) leaders have been forced into a compromise: offer instant resolution to loyal customers, or implement rigid hurdles to stop the rising tide of refund and return abuse. While AI has scaled customer service efficiency, it has also inadvertently scaled the opportunity for exploitation.
The missing link? Risk-Aware Identity Intelligence.
Join ecommerce leaders from Rue Gilt Groupe and Riskified for an exclusive webinar diving into how to move beyond traditional CX automation. We will reveal how graph intelligence helps CSRs instantly distinguish between high-value members and the professional abusers responsible for millions in losses.
This session will explore:
- How to empower frontline teams by delivering real-time identity intelligence, giving agents confidence to make immediate decisions.
- How to eliminate friction by creating secure, automated “green lanes” for trusted customers, while applying the right amount of friction to higher-risk identities.
- Protecting the bottom line by stopping costly policy abuse without compromising the customer experience.
Meet the experts
Jeff Otto
CMO, Riskified
Maria Vargas
Senior Vice President Member Services, Rue Gilt Groupe
Inbal Cooper
Product Marketing Manger, Riskified
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