Julia Hallett

Freddy or fraud? What one fan teaches us about ecommerce risk during the World Cup

As the 2026 FIFA World Cup unfolds across North America, one of the tournament’s biggest viral stars isn’t a player—it’s Freddy, a German fan whose trip across North America has captivated millions online. Spanning flights and hotels, sporting events, restaurants, attractions, and rideshares, Freddy’s journey offers some useful lessons for ticketing and travel merchants. It … Continued

The new returns reality

As with most industries, AI is changing a lot about ecommerce — including how some consumers handle returns. That’s one of the more striking findings from Riskified’s 2026 report, “Rewriting the rules on returns,” which surveyed 2,091 consumers across seven markets and interviewed ten senior retail leaders at brands with revenues between $250 million and … Continued

Three Valentine’s Day fraud patterns to watch for in 2026

Is it romance, or is it risky business? For retailers, the Valentine’s Day rush brings a specific challenge: differentiating between a love-struck procrastinator and a fraudster capitalizing on the chaos. Last-minute spending and unfamiliar customer profiles elevate risk for brands eager to capture this revenue opportunity. And where there’s opportunity, fraud follows. Fraud loves a … Continued

These retailers paused in-store fraud reviews. Here’s what happened next

In-store transactions are often perceived as lower risk compared to online card-not-present purchases. EMV chip cards, card-present authentication, and protections from card networks and processors create a sense of security that can make additional fraud tools appear unnecessary, expensive, or even disruptive to the checkout experience. What’s more, because effective fraud protection stops fraudulent transactions … Continued

What predicts refund abuse? Get the data for retailers

Just in time for NRF 2026: Retail’s Big Show, Riskified has released new insights on a costly post-holiday headache for digital retailers: refund abuse.  In addition to the season’s usual flood of gift returns and exchanges, January rings in a surge in refund claims that quietly erodes margins and strains customer service teams at the … Continued

Disrupting the shadow economy of online betting in Europe and beyond: Account theft, laundering, and cashouts

The online betting industry is built around speed, volume and global access. Real-time action and instant transactions fuel the excitement that customers love and return for. But that fast-and-furious tempo has also made real-money gaming (RMG) an attractive avenue for organized cybercriminals. Similar to what we see in cryptocurrency, remittance payments and alternative finance, direct … Continued