How To Reduce False Declines
Inside this guide
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Understand the scope of false declines
Learn about the business impact of rejecting good customers due to suspected fraud.
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Stop rejecting legitimate customers
Understand when to accept transactions despite "risky" indicators & data mismatches.
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Track and improve your performance
Find out how to tag online orders to ensure better performance and decision accuracy.
Guide abstract
While most online businesses recognize the importance of preventing chargebacks, the financial impact of turning away good orders is often underestimated. This guide provides actionable tips for improving fraud review decision accuracy and safely increasing approval rates without incurring chargebacks.
Introduction
While everyone recognizes the importance of keeping chargeback rates low, the financial impact of declining transactions is largely underestimated by eCommerce merchants. In fact, reducing the amount of legitimate orders that are rejected can have a significant impact on the company’s overall performance.
This guide is designed to help online retailers achieve higher approval rates, and better tracking for ongoing improvement in order decision accuracy.
