Embracing Digital Resilience in a Disrupted Market

A report for Airlines

By Natalia Dinsmore

May 2021

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Inside this report

With demand still on the recovery, and consumers depending on digital channels more than ever, airlines are in the perfect position to re-strategize and build for the future. This report explores how airlines can navigate the challenges the industry is facing and maximize their long-term success. It will include insights on growing a loyal customer base, boosting revenue, and delivering a differentiated online experience.

Table of Contents

Reimagining Payments

Safeguarding Customer Experience

Why Automation Matters

Learn why chargeback abuse is on the rise and how machine learning can help you stay ahead

Learn why chargeback abuse is on the rise and how machine learning can help you stay ahead

Automating order review can help streamline operations and make digital platforms more resilient

Gain actionable advice on account takeovers and how to protect revenue from these attacks

Gain actionable advice on account takeovers and how to protect revenue from these attacks

Airlines need to strike the right security balance between offering perks and protecting their brand

Get tips on how to safely sell online, without hurting the customer experience

Get tips on how to safely sell online, without hurting the customer experience

Airlines must implement and leverage the right tools to make sure fraud doesn’t cut into revenue goals and brand reputation