Chargeback Dispute Resolution
A Riskified Guide for eCommerce Merchants
By Lilach BaumerMay 2021
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Inside this guide
Today, eCommerce growth is tied to superior customer experience. Merchants must constantly balance protecting against card-not-present (CNP) fraud with the need to approve as many good orders as possible and delight their customers with seamless shopping flows. In this balancing act, chargebacks are inescapable – but not irreversible. Riskified data show that fraudulent chargeback claims make up around 50% of filed fraud chargebacks. These chargebacks can and should be disputed. This guide breaks down the chargeback dispute process and explains how to move through it efficiently.
The basics of disputing chargebacks
The challenges of resolving chargeback disputes
The current state of chargebacks
How Riskified can help
Fraud chargebacks: step by step
Understand why consumers file chargebacks
While some consumers may fall victim to CNP fraud, others may see chargebacks as a convenient way to recoup expenses
Learn when merchants should dispute chargebacks
Not all chargebacks are created equal. Sometimes doing nothing is the best thing for your bottom line and CLV. Other times, taking action is the way to deter repeat offenders
Discover how Riskified can simplify the dispute process
The right solution can help you maximize your profit recovery while reducing your operational complexity and resource drain
Follow the proven methods shared in this guide to achieve higher approval rates, avoid false declines, and boost fraud review accuracy
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