Chargeback Dispute Resolution

A Riskified Guide for eCommerce Merchants

By Lilach Baumer

May 2021

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Inside this guide

Today, eCommerce growth is tied to superior customer experience. Merchants must constantly balance protecting against card-not-present (CNP) fraud with the need to approve as many good orders as possible and delight their customers with seamless shopping flows. In this balancing act, chargebacks are inescapable – but not irreversible. Riskified data show that fraudulent chargeback claims make up around 50% of filed fraud chargebacks. These chargebacks can and should be disputed. This guide breaks down the chargeback dispute process and explains how to move through it efficiently.

Table of Contents

The Basics of Disputing Chargebacks

The Challenges of Resolving Chargeback Disputes

The Current State of Chargebacks

How Riskified Can Help

Fraud Chargebacks: Step by Step

Understand why consumers file chargebacks

Understand why consumers file chargebacks

While some consumers may fall victim to CNP fraud, others may see chargebacks as a convenient way to recoup expenses

Learn when merchants should dispute chargebacks

Learn when merchants should dispute chargebacks

Not all chargebacks are created equal. Sometimes doing nothing is the best thing for your bottom line and CLV. Other times, taking action is the way to deter repeat offenders

Discover how Riskified can simplify the dispute process

Discover how Riskified can simplify the dispute process

The right solution can help you maximize your profit recovery while reducing your operational complexity and resource drain