Ecommerce’s big dilemma: the push-pull of generous retail policies
What actually works against the double-bind of policy fraud
January 2024
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Inside this report:
Merchants invest a lot to offer customers generous return policies and promotions. Then fraudsters help themselves. Is it just a cost of doing business online?
Policy abuse is a complex problem for merchants, but you’ll get a clear understanding of the risk in this Raconteur analysis, which offers data, insights, and solutions for getting control over this rampant type of fraud.
Introduction
Blanket policies are short-term fixes only
How fraudsters bend the rules for material gain
Inflation and bad customer experience prompt cheating
How AI can identify policy abusers
Understand the risk
Learn about the most common types of policy abuse and when they occur
Avoid policy pitfalls
Discover why cracking down with stricter policies is often counterproductive
Use three “A”s against fraud
Learn how AI, automation, and alignment can prevent policy abuse
World Business Research (WBR) and Riskified uncover the causes, motivations, and impact of policy abuse and fraud.
Learn about accountability-based fraud strategies in this guide for executive leaders.
Explore the AI use cases leveraged by top retailers to address fraud, policy abuse, and customer experience challenges.