The Fight Against Retail Fraud and Policy Abuse: Lessons in AI
Discover insights from Etsy, Instacart, and Gap on fighting fraud and policy abuse using artificial intelligence.
May 2023
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Inside the Report
With online payment fraud projected to reach $206 billion by 2025, eCommerce retailers must gain deeper data insights into where and how fraud happens across the customer journey, and how to minimize its impact without introducing friction.
The Fight Against Retail Fraud and Policy Abuse: Lessons in AI compiles insights from three influential eCommerce executives—Instacart COO Asha Sharma, Gap Inc. Senior Vice President and Head of Asset Protection Chris Nelson, and Etsy VP of Analytics and Strategic Finance Gerald van den Berg. These distinguished leaders delve into the trends impacting fraud, policy abuse, and customer experiences. Get your copy to learn how to address costly, complex challenges and protect profitability with artificial intelligence use cases.
Intro
Insights From Top Retailers on Fighting Fraud in an AI-Driven World
Retail Fraud Trends: Three Types of Policy Abuse
Policy Abuse and How It Affects Retail’s Bottom Line
Use Cases in Fighting Retail and eCommerce Fraud With AI
When Personalization and AI Work Together
Practical Advice from Leading Retailers
Hear how enterprise merchants analyze retail trends to address policy abuse.
Innovative Ways to Detect Policy Abuse
Learn how online retailers leverage artificial intelligence to find patterns in hard-to-classify policy abuse and its impact on their bottom line.
Fresh Approaches to Fraud Prevention
See how leading merchants minimize fraud and policy abuse by incentivizing customers through high-quality, personalized experiences.
The Raconteur Fraud & Financial Crime 2023 report offers insight for eCommerce leaders on how to fight the rising costs of policy abuse.
Evaluate and assess your fraud prevention strategy to ensure your investment delivers maximum ROI across the enterprise.
IDC’s Spotlight serves as a guide to confidently combatting eCommerce policy abuse and offering generous policies for loyal customers.