Best Chargeback Management Software
Turn eCommerce fraud prevention into a growth engine with guaranteed performance and instant decisions.
Join global category leaders eliminating friction with usSee our customers
Future-proof your business with guaranteed performance
Our performance guarantee, including full chargeback protection, allows you to sell to anyone, anywhere. Keep your costs in check and stay competitive and efficient with an automated, self-optimizing fraud management solution.How Finish Line automated their fraud review
Remove friction and maximize lifetime value
Accurate fraud review reduces false positives and allows orders to ship sooner. From mobile to BOPIS, delight your customers with instant approvals and smooth shopping experiences.How Lastminute.com reduced friction & lifted sales
Don’t let fraud hold you back from global expansion
Our platform scales to meet your needs. Partner with us to free your team from manual work and approve more good orders across markets and payment methods, from ACH and open invoices to digital wallets.
Explainable AI, not a blackbox solution
We provide context for every decision and empower your support and fraud team with dedicated tools. Use our Control Center to track performance or dive into the data to analyze fraud and payment trends.
Riskified is our partner, our online anti-fraud tool, which guarantees chargeback fraud reason when it occurs. It has been important as the tool has calibrated itself over time, increasing approval and reducing risks.
The chargeback claim process is seamless. We have not had many, but occasionally one will slip by Riskified. We are able to easily submit all the required documentation to Riskified through the platform and we get the money back because it is backed by Riskified’s guarantee.
Riskified is a good option if you are an eCommerce. It facilitates the verification of fraudulent orders, offers visibility to the history of rejected orders, and facilitates detection and cancellation before orders are processed. It is also compatible with various e-commerce platforms such as Magento Commerce and PrestaShop, as well as PayPal, Stripe, and Deco, excellent payment solutions.
A truly holistic fraud management solution
Dispute Resolve automatically collects compelling evidence and manages chargeback disputes on your behalf. Provided at no additional cost, this service deters friendly fraud and allows you to cut operational costs, while driving higher accuracy at checkout.
Verify borderline orders
Recover’s customer-centric flows are designed to verify borderline orders, reducing false declines and lifting the load from your call centers. Included as part of Chargeback Guarantee, Recover gives you more insight into and control over final order decisions.
How does Chargeback Guarantee work?
The most accurate decisions in real-time
Our machine-learning models analyze hundreds of features per transaction, generating accurate ‘approve’ or ‘decline’ decisions. We can provide sub-second responses to meet your needs.
A network with extensive breadth & depth
With nearly a decade of Chargeback Guarantee decisions under our belt, every decision draws on over a billion prior transactions processed for global eCommerce leaders across industries.
Aligned incentives ensure strong ROI
Pay only for approved orders that generate revenue. We guarantee approval rates and cover any chargebacks. This model drives our commitment to continuously reducing false declines and always staying ahead of fraudsters.
We saw results from our new investments quickly. With Riskified, the customer experience in new markets was made frictionless.
We have reduced operational costs, have a holistic view of where our fraud is and more time to focus on increasing sales… You have to find a solution that helps you stay competitive.
We care about our customers, we care about giving them a seamless experience when they want to pay. It was very important for us to build a strategy to recover declines, like we did with Riskified.
Stop losing legitimate shoppers to fear of fraud
Speak with a product expert about how to boost fraud management performance, lift sales, and cut costs.Request demo
Explore our products
Prevent account takeover attacks without adding friction for good customers.
Embrace PSD2 by balancing fraud risk with customer experience.
Stop policy abuse without negatively impacting your good customers.