Fighting scams at scale: Amazon’s multi-layered approach to stopping scams at the source
Scams are no longer small-time operations. This session uncovers the reality of highly organized, global criminal enterprises that exploit human beings and defraud consumers out of billions.
The global rise of organized scams
In this session, Jamie Wendell from Amazon and Jeff Otto from Riskified explore the industrialized criminal ecosystem. Jamie Wendell introduces the Scam Justice Legal Clinic, a new pro bono initiative designed to provide targeted legal support to scam survivors, offering guidance on reporting fraud, securing compromised data, and identifying paths to restitution. The clinic reflects Amazon’s broader commitment to closing the gap in legal services for victims and complements the efforts of advocacy and enforcement partners. Watch to gain a deeper understanding of how legal, technological, and collaborative solutions can work together to protect consumers and disrupt the scam economy.
Head of Customer Protection and Enforcement, Amazon
The third that I think is important, and it’s kind of underappreciated, is the impact on genuine consumers trying to interact with your business (because of scams). And so what we see is heightened customer service calls, people that are confused about genuine service offerings because they hear from scammers, people that then get scared to interact with certain transactions online.
Join Chris Hummer, CFO of Ticket Network and a Riskified Titan as he shares lessons from overcoming industry challenges, and insights on transforming fraud into a strategic business advantage.
False declines erode conversions, causing a loss of good customers. Learn how data-driven strategies can boost approvals and protect brand reputation.
Explore how collaboration between issuers, merchants, and payment providers creates a powerful network effect in fraud prevention.
