Riskified Earns “Top Rated” Award Across Four TrustRadius Solution Categories, Based on Merchant Reviews
Users Rate Riskified As the Best Solution for Fraud Detection, Chargeback Management, Conversion Rate Optimization and Ecommerce Analytics
NEW YORK–May 10, 2023—Riskified (NYSE:RSKD), a leader in ecommerce risk intelligence, today announced it has been awarded a “Top Rated” distinction from TrustRadius, a B2B decisioning platform for technology buyers. Riskified earned top rankings in four of TrustRadius’ solution categories: conversion rate optimization, ecommerce analytics, fraud detection and chargeback management.
To earn a “Top Rated” award, products must have ten or more TrustRadius reviews from the past year, have received a score of 7.5 or higher from customers, and earn at least 0.5% of site traffic in their category. Top Rated awards are based entirely on reviews, with no paid placement or analyst opinion included.
Customer reviews of Riskified highlight satisfaction with its product innovation, fraud reduction capabilities and 100% chargeback guarantee. Riskified also stood out from competitors for its superior customer service.
“We’re very proud of the partnership we’ve cultivated with our customers,” said Jeff Otto, Chief Marketing Officer, Riskified. “From the beginning, Riskified’s business model, our technology and our best-in-class approach to customer service was set up to ensure our merchant’s best interests were at the center of everything we do. We’re grateful to our customers and to TrustRadius for this recognition.”
Riskified enables frictionless ecommerce for loyal customers and delivers cost savings and additional revenue for its global, category-leading merchants. Riskified has a 99% client retention rate, and a study conducted by Forrester Research found that a composite of representative Riskified merchants saw $57.2 million in increased revenue and 594% ROI, adjusted over three years.
Riskified’s product suite includes Chargeback Guarantee, which absorbs chargeback costs and gives merchants confidence by guaranteeing high approval rates; Dispute Resolve, a streamlined chargeback management system; Policy Protect, which detects and prevents abuses related to resellers, returns, INR (item-not-received) claims and more; Account Secure, to protect merchants against account takeovers; and PSD2 Optimize, helping merchants balance regulatory compliance with seamless customer experiences.
“Riskified has won a Top Rated Award in Conversion Rate Optimization, Ecommerce Analytics, Fraud Detection, and Chargeback Management,” said Megan Headley, VP of Research at TrustRadius. “These awards are based directly on feedback from their customers and help software buyers make better purchasing decisions by highlighting products that provide high levels of customer satisfaction.”
Riskified (NYSE:RSKD) empowers businesses to grow ecommerce revenues and profit by mitigating risk. The world’s largest merchants and prestige brands partner with Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale and to improve customer retention. Supported by a deeply experienced team of ecommerce risk analysts, data scientists and researchers, Riskified’s award-winning machine learning platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights. Learn more at Riskified.com.
TrustRadius delivers the most credible technology decisioning platform, helping buyers confidently make decisions with comprehensive, vetted product information and customer-generated content. Technology providers are empowered to tell their unique stories, engage high-intent buyers, and gain customer insights. Founded by successful entrepreneurs and headquartered in the technology hub of Austin, Texas, TrustRadius is backed by Mayfield Fund, LiveOak Venture Partners, and Next Coast Ventures.